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Suite Hotel Atlantis Fuerteventura Resort
Ranked #16 of 46 Hotels in Corralejo
Certificate of Excellence
Leicester, United Kingdom
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good stay”
4 of 5 bubbles Reviewed 24 February 2014

Just got back on 23/02/2014 we stayed for one week and went with our 2 children aged 10 & 6 and Grandad stayed in another room close by
This is our 3rd visit in 3 years. on the positive side Very good kids entertainment,foods lovely,pools are clean and sun beds were easy to get considering it was half term.
On the negative side we was in room 4208 excellent position but it never got cleaned, so after a day out at the beach we came back to damp towels so having a shower was not pleasant The beds were not made either and never had clean towels.
We took this up with reception every evening they apologised and sent a cleaner up at 7PM and we had to do this every night. But the rooms near us were cleaned early every day. So maybe it's bad luck or just the position of the room

Room Tip: Do not have room 4208 if you want your room cleaned
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank woodlandsl370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 6 March 2014
Dear Guest,

We have read your comment with interest and take the advantage to clarify the information for other travellers here on tripadvisor.

The hotel has a daily room cleaning service with towel changing and various times of the week the bed linen will be changed as well. In case our guest put the “please do not disturb” sign the housekeeping team passes by later again. We are sorry that we did not get up to your expectation at this time.

On the other hand we are glad to read that you and your kids have had fun in the kids club and with our animation team by participating in the day and evening entertainment.

We are looking forward to welcome you again in the future in our hotel.

Regards
Guest Service Manager
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (954)
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English first
Newton Abbot, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 February 2014

Having spent half term at this lovely hotel, I cant thank the staff enough for making it great. The food was lovely and as one member of our party is wheat free, that was not a problem! The hotel and its grounds were spotless, admittedly the décor was a little tired, in the suites. The Wi-Fi was a little hit and miss, but the premium suites in their own 'adults only' area was calm and quiet.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 28 February 2014
Dear Guest,

Thank you very much for sharing your experience with us and with your fellow travelers on Tripadvisor. Your compliments are heartwarming, and your comments very helpful.

We are delighted to learn that you enjoyed your stay at our hotel. It’s great you were satisfied with your room. Quality and variety are our top priorities in our three restaurants as well; good you made the most of this. And we hope you joined in on some of the range of programs our entertainment team offers for adults as well as children – together and separately.

We hope we’ll have a chance to welcome you back in the near future, again as a guest of our Premium Club, our adult-only area, complete with its own pool, bar and Premium Lounge. The Premium rooms also offer a number of amenities, such as the kitchenette with coffee and tea facilities, or the fridge filled with a welcome pack of drinks.

Thank you again for your comments and compliments to all our staff from the gardeners to the animators, they will be passed on. We are looking forward to seeing you again!

Best regards,
Guest Service Manager
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Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 24 February 2014 via mobile

Visited for 7 days commencing 15th Feb 2014.after 10 hrs travel arrived at 4 pm to be told along with others that the room has not ready. At 4-30 pm we finally got our room. It rained that evening and water poured under the front door into room Out came the moping up towels. First evening all inclusive consisted of stew,sausage,liver,fish and lots of potato's and salad. The food didn't improve and eventually we started eating out. Breakfast and the bacon was either cremated or raw and eggs full of oil. Milk in the coffee machines ran out on a daily basis Lunch wasn't to bad but still nothing to write home about. The mystery of the missing swimming pool was sorted eventually by ourselves. We asked the rep of 4 years were a particular swimming pool was( the photo in the brochure) and he assured us that this pool was not at this complex "I've been here 4 yrs I should know" it took my wife and I 5 minutes to find it . How "Thomas Cook" can rate this place as a 4 star plus is beyond me I have written to complain but that's probably as far as it will go My advice stay clear it's simply not worth it

Stayed February 2014, travelled as a couple
Helpful?
1 Thank richard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 28 February 2014
Dear Guest,

Thank you for posting your comments on Tripadvisor, it’s of great help to us.

We regret that our hotel has not fully lived up to your expectations. We are sorry for the little delay at your check in and the not expected weather conditions at arrival.

The Suite Hotel Atlantis Fuerteventura Resort offers 380 spacious rooms, all with a bedroom and a separate living room, a large bathroom with tub and a walk-in wardrobe, laid out over an area of 65 000 sq metres.

Our guests can choose from our 5 bars and 3 restaurants, including two reservation-only theme restaurants, which are, of course, included in the all-inclusive. El Molino is an à la carte restaurant offering Spanish-Canarian specialties in a matching atmosphere. while in Rambutan you make your pick at the buffet offering a wide range of Oriental delicacies, or get the chef to prepare you a wok meal to your taste, in front of you. In our main restaurant, Gaudí, a different theme buffet dinner is offered each day for variety, but the quality remains constant.

For daytime eating, we offer a buffet lunch at Gaudí, and a Snack and Sandwich Bar, which has BBQ several times a week. Our bars, at the same time, offer a wide range of alcoholic and non-alcoholic beverages, including national and international spirits.

Much like in our restaurants, we aim to provide for every taste in our choice of pools, as well. Each of our 7 pools offer a different atmosphere; one for activities (with animation), several for families, for children, and for relaxing, including an adults only one. In addition, at a two-minute walk from the hotel entrance, one gets to our beach access, complete with a Water sports Centre offering, among others, kayak, kitesurf and windsurf, for those looking for an active holiday. Then the fabulous Grandes Playas are only a short walk away, and even closer is the buzzing town of Corralejo, which, it seems, you have also discovered.

Everything offered and served is described in the brochure of the tour operators.

Again, we are sorry that you were not satisfied with your stay.

Best regards,
Guest Service Manager
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London, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Just returned from a lovely half term holiday here with our 2 and 4 year old boys.

Was really surprised how good it was and what a great vibe there was with the animation team, other staff and guests. Everyone was so friendly, the staff and service was better than most places I've been. The hotel are obviously making an effort with maintenance and cleaning. The cleaners even turned up at 9pm at night when the downpour of rain had somehow flooded under our door.

MINI CLUB
The only downside I experienced was the lack of security and supervision in the Mini Club - we only went the first day to check it out and there was one poor girl trying to manage a large number of kids in an L-shaped room so she couldn't even see everyone at the same time. It was quite chaotic and although there was a signing in and out system, to be honest anyone could wander in and out including the children if they decided.

RESTAURANTS:

All Inclusive food has such a variety, high quality and freshness. Loads of fruit, healthy salads, meat, fish, gorgeous array of desserts, not to mention the usual chips, hot dogs etc. but it did vary slightly each day. Someone mentioned the fish being dry, but the fact that you could choose a piece of uncooked fish / meat, hand it over to be cooked in front of your eyes - can't get much fresher than that!

The Gaudi had the best choice of good. The booking system for the 2 A La Carte worked well as you could only book 2 days ahead so we got into both once in our week. Quality and service in both was excellent. Really enjoyed the Rambutan Asian meal as did our children.

Shame for us with young children that dinner doesn't start until 6:30pm and disco not until 8pm but we managed to keep them up.

POOLS:

At first I was disappointed there were no slides or fountains etc, but with little ones it worked well hanging out at the 2 smallest kids pools as we could sit on the side and watch them easily. These pools were warmest and were convenient for the playground and toilets etc.

Didn't try the unheated pools, but enjoyed one proper swim in the large heated pool by the volleyball court. It was warm enough until the breeze caught you!

BEACHES:

The closest Coco beach didn't seem great but it wasn't far to walk (400m to the left - up the road with buggy, or along the front beach path if no buggy) to a really lovely beach, golden white sands with a bit of vegetation so not overdeveloped and when the tide went out a little could build some sandcastles.

ACCOMMODATION:

We were given a lovely downstairs room at first with a shady but pleasant outlook to the volleyball which would have been a nice place to sit out, but the previous residents had selfishly smoked inside for a whole week and it was awful. Managed one night in there and even after we moved rooms I could still smell it in my hair and clothes. The staff behind the desk did their best to help us move rooms to an upstairs nearer the kids play areas. Not sure how the hotel can control this as it's meant to be all non smoking.

The beds were firm but comfortable enough (no springs sticking out or anything!). Rooms felt secure as long as you make sure the balcony door has clicked shut properly. There was also a reasonable security presence wandering around at night.

I think maybe the buildings could have been laid out better as a lot of rooms don't have a great outlook and are dark and shady downstairs so will be luck as to whether you get a nice grassy patch outside or your view blocked by cactus and palm trees. Bit of luck here, so if the hotel isn't full and you're happy it's worth asking what else is available.

The rooms themselves are spacious and well laid out. Unfortunately like most hotels though the floors are all tiled and furniture very unforgiving on the floor. We lifted the metal chairs every time we moved them but downstairs still thought we were making a racket. Unless everyone is considerate and extremely careful you will get woken by banging and scraping, but this is the same in most resorts.

Overall, a really good place to stay and I would wholly recommend. However I'm not sure if we will return as we often holiday in the winter and feel that we might get more reliable weather in Tenerife, saying that, the beaches aren't as pretty there.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona_Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 28 February 2014
Dear Guest,

Thank you for taking time to publish your detailed feedback on Tripadvisor regarding your recent stay with us and to appreciate our commitment to provide our guest a good service.

It was a pleasure to welcome you and your family at the Suite Hotel Atlantis Fuerteventura Resort and are happy to know that you had a great time. As the gastronomy is very important to us, we are pleased to read that you found the food service to be excellent and that the asian theme restaurant was to your special liking.

Our international animation team offers a big range of activities for all ages from 4 years on. The Mini club is opened every day except on Wednesday, when the tam has their day off. On seven days a week we have children disco and show time in the theatre.

As you mentioned Fuerteventura has very beautiful beaches and as the other Canary islands normaly good weather in February.

We are looking forward to welcome you again here on Fuerteventura.

Kind regards
Guest Service Manager
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Surrey
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Thought this hotel was very well run by all the staff, always very charming & helpful to everyone. The food was amazing such a choice at all the meals, the smoothies at breakfast were fantastic, had to go back for more. Also the two Restaurants made a nice change especially the El Molino where you had waiter service made a pleasant difference.
Everywhere was always clean & well cared for & the reception was always very helpful if you had any queries.
Had pleasant walks along the dunes & the other way into town, which is the same as an other place you visit abroad, but with a few more shops. The docks were nice to visit, but I didn't eat anywhere else other than the hotel, so don't know about any restaurants in town for their food.
The activity people worked very hard to keep things going & people/children amused during the day, but the evenings were a bit of a disappointment, lacking a bit of entertainment I thought.
But over all I thought it was a very success full place to stay.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheekygirlSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 28 February 2014
Dear Gest,

We are happy to see that you took the time to let us know your feedback about your recent stay in our hotel.

It pleases us to hear that the food in the hotel lived up to your expectations. We are also very glad that our staff satisfied all of your needs, as they work very hard day by day to ensure a very high level of customer satisfaction.

It is also great to read that you made the best out of the good location of the hotel by getting quick into the little nice town Corralejo or to the big spectacular sand dunes.

Finally, we thank you for recommending our hotel to a friend and look forward to welcoming you in our hotel in the future.

Kindest Regards,
The Guest Service Manager
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 23 February 2014 via mobile

Stayed week feb fifteen till 22feb had downstairs room had asked for upstairs rooms not what i thought two days in had cockroach in my bed then another did get moved day three bit better we met lovely people which made holiday but all of us ended up with bad stomaches my little girl was last when we got home up all nt just returned yesterday would not go again

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benjamani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 28 February 2014
Dear Guest,

With interest we have read your comment.

Further, we would like to let you know that the Suite Hotel Atlantis Fuerteventura Resort is an official a 4* Hotel. The complex can almost be designed as a self contained village due to its extensive range of facilities including 3 tennis courts, 3 restaurants, 5 bars, 7 swimming pools ( including one relax swimming pool for adults only), Theatre, Spa, Miniclub, activity areas, full day and evening animation activities etc. This coupled with more than 15,000 square metres of carefully manicured tropical gardens ensure that the majority of our guests repeat their holiday experience at this hotel.

In our bars we offer a big range of national and international alcoholic and non alcoholic drinks, which are indicated in the card. This also includes a variety of cocktails, the special daily cocktail and cold or hot chocolate with cream the special delight of the children in our hotel.

Our main restaurant offers show cooking at every service and a wide range of various starters, main courses and desserts at the hot and cold buffet. In the evening we have additional a carvery station where every evening is something different in offer. The two theme restaurants offer Asian or Spanish food, also with show cooking.

As the resort has various areas to enjoy the stay, during the day and the evening our clients can choose in the evening between the lobby bar, plaza bar with plaza, plaza lounge and theatre. We are sorry that our hotel did not meet your expectations. As you can see in the reviews, more than 77% of our guests have rated our Hotel as excellent or very good.

Kindest regards,
The Guest Service Manager
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Stoke-on-Trent, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

As two couples we stayed at the Atlantis 2nd to 9th Feb for two birthday celebrations. Good Choice, the first one a long time friends birthday, was in the Spanish themed restraunt, what can I say? the lamb was excellent, service great and the cake very good. The second my wifes 70th was in the Asiatic restraunt, again very good the table was decorated and a bottle on fizz was laid on, (they couldn't understand that one was enough as it was free)

What do people want from a holiday? the complaints read on your pages gave us some doubts about going but it was unfounded, the staff couldn't do enough for us, they changed our rooms to two near to the relax pools an they were very good and clean. I think that I can answer my own question, as one family left a used nappy on the table one day, need I say More?

One problem, I left my coat on the transfer bus (senior moment) although the hotel contacted the coach company within five minutes of me getting off it, and ringing every day we were there but with no luck.

All in all a good experience

Room Tip: the rooms in the 3000 block are very quiet and the 6000 block is the premier section at 58 euros per...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BPJ70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this review, 6 March 2014
Dear Guest

Thank you for deciding to spare a few minutes of your time to post a review of your recent stay at Suite Hotel Atlantis Fuerteventura Resort.

It gives us great pleasure to see that you were satisfied by your stay at the hotel, and that you enjoyed your holiday. We are especially happy to see that you found the food to your liking, and that you were satisfied by the range the organization of your birthdays, celebrated in our two theme restaurants.

We would like to express our regret at your negative experience with the lost coat on the transfer, but please note that is has nothing to do with the hotel service.

Best regards
The Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suite Hotel Atlantis Fuerteventura Resort

Property: Suite Hotel Atlantis Fuerteventura Resort
Address: Calle las Dunas, 35660 Corralejo, La Oliva, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > La Oliva > Corralejo
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Corralejo
#4 Spa Hotel in Corralejo
#9 Family Hotel in Corralejo
#9 On the Beach Hotel in Corralejo
#10 Luxury Hotel in Corralejo
#10 Romantic Hotel in Corralejo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Suite Hotel Atlantis Fuerteventura Resort 4*
Number of rooms: 383
Official Description (provided by the hotel):
This all-inclusive resort with 65.000m2 is located 50 meters from the beach, on Fuerteventura's north coast. It offers 7 swimming pools, a "Wellness Center", fitness centre and large suites with private balconies. WIFI free of charge in whole hotel. The suites are restyled and newly decorated. The Suite Hotel Atlantis Fuerteventura Resort has 4 restaurants, the varied and comprehensive buffet-restaurant "Gaudí", the new Spanish restaurant "Atrium", the "Rambutan: Asian & Veggie", Asian and vegetarian fusion cuisine and the new "La Scala", exclusive for "Adults Only Premium Club" guests. There are also 6 bars, such as a cocktail bar, a poolside snack bar and a disco. The younger guests will love the Atlantini Mini Club (for ages 4-12) and Kids Club (7-12) as well as the playground and pool fun and games. “Atlantis Teen Lounge”, a dedicated space where the young people can have fun and meet new friends, play consoles like the X Box or Play Station, cinema, reading or chatting. The Suite Hotel Atlantis Fuerteventura Resort's leisure facilities include an amphitheatre and the hotel offers a wide range of activities and animation during all the day. There is also a beach club, the "Water Sports Experience" and a supermarket on site. The hotel offers a free shuttle service to the beaches. ADULT ONLY PREMIUM CLUB: The Suite Hotel Atlantis Fuerteventura Resort offers an exclusive area "Adults Only older than 16 years old", with great facilities and a first class service. New in Premium Club: exclusive area with solarium and Chill Out with Balinese beds and deluxe sun loungers. ... more   less 
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Also Known As:
Suite Atlantis Fuerteventura Resort Be Live Hotel Corralejo
Atlantis Fuerteventura Resort Suite Hotel
Suite Hotel Atlantis Fuerteventura Resort Corralejo

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