I have stayed at this hotel twice before when it was Atlantis Palace & was really looking forward to going back......how disappointing it was.. the hotel was just as nice and the rooms were clean & comfortable but there was no greeting when we arrived just 'yes' ??? I explained to the extremely off hand man behind the reception desk that we were on Thomas Cook booking for a week, once he found our booking he thrust 4 pieces of card at us and stared as if we knew what we had to do??? anyway eventually he pointed to where we had to sign and gave us the room keys...we then proceeded to carry our own baggage to the rooms as no offer of assistance was offered..when we got to the room it was obvious it was not overlooking the pool area which is what I requested so I went down to reception and asked if we could change rooms etc to which i was told it would cost an extra 20 euro per day (we had 2 rooms) i asked why when Thomas Cook had said they would request these rooms (bearing in mind the hotel wasnt even half full) the unfriendly chap said Thomas Cook did not have access to these rooms as they were an upgrade, talk about feeling like a 2nd class citizen , anyway I refused to pay it so he told me to take it up with our rep...it was 10pm by this time , we had been travelling for 12 hrs best to be left till morning.....the upshot was we stayed in our allotted rooms which were clean & comfortable as i really didn't want to spoil our holiday by arguing & getting in a state, there was no pool side service so if you wanted a drink you had to get up and go to the bar, which was manned throughout the day, but you try juggling 4 drinks with no offer of a tray...not easy, there was no atmosphere in the lobby bar where they had a couple of 'acts' on throughout the week, even dimming the lights might have helped and a few candles on the tables...everything seemed too much trouble, all in all a disappointing stay
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- Also Known As:
- Barcelo Corralejo Bay Hotel Corralejo
- Bluebay Palace Corralejo
- Bluebay Palace Hotel Corralejo
- Barcelo Corralejo Bay Fuerteventura