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Reviewed 3 weeks ago

Although we had an amazing holiday abroad, due to the rubbish flight times we only got 9 days!. Our flight was 2 hours late leaving, and we didn't arrive in the resort till after 11pm so had to pay for drinks (normally all inclusive) and didn't get a meal. Then we were picked up on day 10 at 8am so didn't get any breakfast or time for a cup of tea! Paid less last year to go to Gran Canaria so really we should have either had a discount, or better flights.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rlforrest15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroF4145, Gerente at Hotel Arena Beach Fuerteventura, responded to this reviewResponded 3 weeks ago

Dear Customer.

We feel that this has happened because of their flights, they had to see the breakfast they had requested early and their agency to inform them that they are late for cold dinners.

I hope you can come back to spend your holidays with us again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

You get what you pay for, the place is very clean, the food is just okay, it’s very plain and repetitive but if it’s a cheap holiday you are looking for it fits the bill.

The pools are good and not once did we have any trouble finding loungers, they do say that if you leave a towel on a lounger for more than 10 minutes unattended it will be removed but this is nonsense so unfortunately you still get the morons that do this.

One annoying point is the deposits, you have to pay a deposit for each of the following, TV remote, Air Con controller; hairdryer, pool towels, I found this rather annoying that we had to pay out €70 as soon as we got their for these items. I have never come across this before.

The mattresses on the beds are dreadful, as are the pillows so definately not good for a decent sleep.

With regards drinks, the choices are okay, all non branded, as for their attempts at cocktails, best give them a missas they are awful.

Stayed: September 2018, travelled as a couple
3  Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroF4145, Gerente at Hotel Arena Beach Fuerteventura, responded to this reviewResponded 4 weeks ago

Dear Customer.

Thanks for your comments, I hope you can come back with us again.

On the food we have a menu wheel of 14 days and nothing is repeated

On mattresses they only have 6 months since they have bought new ones.

I hope this is not a problem so I can go back again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is a real letdown. The food is horrible - even breakfast was garlic infused. Lunch and dinner consist mainly of fatty pig, liver, goat and rabbit. Rooms never fully cleaned - had to ask 4 times in a 6 day stay and floor was always dirty. Reception staff are rude. Deposits are ridiculous - never had to pay for tv remote or hairdryer before. Air con is useless. Cockroaches seen both inside and by pool. Worst hotel I have stayed in by a mile. Will return to Fuerteventura but hope to never stay in a hotel as awful as this again.

Room Tip: Just don't stay here!
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
5  Thank sunholidaylover2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroF4145, Gerente at Hotel Arena Beach Fuerteventura, responded to this reviewResponded 4 weeks ago

Dear Customer.

I think you have the wrong hotel, I am sorry that this happened to you at the hotel but it is not our case.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

Spent a wonderful week here All inclusive in September 2018 on a girls holiday . Excellent hotel with fantastic dining room serving a very wide selection of delicious food , something to eat for everyone , . Alcoholic and soft drinks available all day . Great friendly staff are on hand to help with anything . . Rooms are well equipped, clean and spacious with plenty of wardrobe hanging space .,Two lovely outside pools with plenty of sun beds for everyone .
All in all a fabulous place in a lovely setting . Well worth a visit

Stayed: September 2018, travelled with friends
7  Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroF4145, Gerente at Hotel Arena Beach Fuerteventura, responded to this reviewResponded 5 weeks ago

Dear Customer.

We are pleased to know that you have spent a wonderful vacation with us, thanks again for your comments and we hope you can come back and enjoy your vacation with us.

Thank you

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Reviewed 13 September 2018 via mobile

This is our second time at arena beach and again it was just amazing! I cannot fault the place. This needs to be put up more stars. Never seen a place so clean even the life guard would get up and take over cleaning from the bar staff as soon as we arrived Esteban was straight over greating us he was absolutely lovely, maxi was amazing and so nice and funny he did such a good job, roger who was our bar man last time we got to see him before he went on holiday he made us feel so welcome and he is one of the best. Lauren our animation girl was just one In a million. She went out of her way to make us all happy, she couldn't do more for you she was amazing. She will be a great loss to that hotel if she goes and finally Natasha what an incredible girl I've never see such a smiley happy girl ever she was absolutely beautiful she made the best hot dogs and she was just incredible even with a hangover Natasha would make your day she was the best bar girl we've ever had she's amazing! I will defiantly be going back for the third time. Best hotel ever

Stayed: September 2018, travelled as a couple
4  Thank samty92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroF4145, Gerente at Hotel Arena Beach Fuerteventura, responded to this reviewResponded 14 September 2018

Dear Customer. We are pleased that you have spent a wonderful vacation with us, I hope you can come back and enjoy with us. Thanks again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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