Although Hotel Neptuno has the potential to be a good hotel, our experience was extremely poor mainly due to the appalling behaviour of groups of German youths. We were in a first floor apartment which was lovely and had a balcony. The rooms on the 4 floors above us had no balconies. Unfortunately above us there were large groups of German youths who smoked and all their ashes and stubbs came down onto our balcony, rendering it useless. After being asked to stop this by the Receptionist, our balcony was pelted with broken glass, food and other disgusting, yellowy fluids. Coupled with this we were woken up every morning at 5AM by loud, drunkenly behaviour! Not the peaceful family holiday we were looking forward to.
The management were always unavailable and never resolved the situation even after repeated requests. The hotel caters for large groups of youths and students so be careful if you are looking for a quiet family holiday.
There is also a steep 100 Euro deposit required for the apartments. We were asked by Sonia at the reception to go through an extensive itinerary of all the items, including the exact number of spoons etc. This was tedious and time consuming. Even though we were told nothing was missing we found several items were missing and reported this straight away. Had we not done this they would have retained our 100 Euro deposit!
On a positive note the hotel is in a good location, the dining room staff are friendly and food is plentiful. Barbara is great at the reception, very helpful and informative.
Would not return to this hotel after having had such a poor experience.
- Official Description (provided by the hotel):
- Family hotel, in the center of the nice city of calella, not far from the train station and Barcelona city. Very confortable hotel, specialy for beach holidays, families, couples,... All the meals are buffet, all the rooms have air conditioning, tv satelite, telefon, hairdryer,... Free entertainement program for adults and kids. ... more less
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