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“Good holiday in Calella. Some hotel staff need to improve!” 3 of 5 bubbles
Review of Hotel GHT Balmes & Apartments

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Hotel GHT Balmes & Apartments
Ranked #16 of 43 Hotels in Calella
Bournemouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good holiday in Calella. Some hotel staff need to improve!”
3 of 5 bubbles Reviewed 22 July 2013

Overal it was a nice holiday which we really enjoyed. In general the staff are friendly and helpful, the hotel and the rooms are clean. The pool is nice and good for weak swimmers, non-swimmers and children. The food is nice, warm and at your discretion. The air conditioning works well.

Marita (from Latvia) who is in charge of entertainment is a very special young lady. She will go to an extreme length to engage the guests and make sure they are happy. Always polite, she will make sure you don't miss the events that take place in Calella or in the evening at the hotel. She is the trustworthy employee everyone will want to have in the tourism industry: good listening skills, positive attitude, always smiling, good engagement with clients and children. Inventivity and encouragement words are part of her baggage. Her understanding for the need of a personal service that offers the guests (and their children) a 'superior experience' in their summer holiday is very important. I just hope the managers of this hotel will realise her potential and offer her a permanent job with them.

My wife really enjoyed her morning aerobic sessions in the pool and my son enjoyed her afternoon sessions and the 9pm disco sessions for children with her.

However there were a few issues: we had a squeaky door in the room 142 and there is no tap water available for dinner. They expected us to buy a bottle of water and this is not acceptable. You either charge for it in the price of the room with half-board booking or you provide tap water for free.

I do understand the need for hotels to make money but a half-board booking without water for dinner is not acceptable. The staff in the restaurant are very, very noisy, expecially Maria. They speak laudly from one corner of the room to someone in another corner and they chat most of the time annoying the guests.

Hope the bad points will be resolved until the next year when we intend to comeback.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Eugen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Balmes & Apartments, responded to this review, 1 August 2013
Dear Eugen,
Thanks for taking time and write this comment. For sure we will take into consideration your comments in order to improve and if possible make your vacations even more enjoyable.
Hope to see you soon! We are waiting for you and your lovely family.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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279 reviews from our community

Traveller rating
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    135
    58
    21
    10
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Rotherham, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 July 2013 via mobile

Rooms clean rooms small and basic but you get what you pay for I suppose. Hair dryer had awire lose fixed next day. Pool area lovely with jacuzzi. Ate out every day. We found the hotel to be on the edge of calella a little too far out for us. Calella over all a lovely place no tacky bars more upmarket and cosmopolitan. Lovely restaurants. Takes a whole to find way round. If you want tacky bars then there near the hotel Olympic across the main rd from centre. We found a trip booking place in central square where we book coach to catalunya for Moto go it picked up in most resorts.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank loumutd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Balmes & Apartments, responded to this review, 17 July 2013
Dear guest,
Thanks for your comment on TripAdvisor. We are thrilled that overall you enjoyed staying with us. We all look forward to welcome you. Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

This was a very good 3 star hotel and we would not hesitate to recommend it. Good location, very clean, a very good standard of food and hygiene and pleasant staff. The buffet restaurant was a little quirky on that you had to virtually lay your own table. However everything was easily to hand and spotlessly clean. We were impressed by the food standard. What was nice was that fresh food was regularly coming in small amounts and neatly displayed. Some odd choices but the hotel was trying to cater for a variety of nationalities which is commendable. Also commendable were the waiting staff who rightly challenged a large group at breakfast one morning who had piled up the table with food and left a lot of it to go to waste. They were quite simply told off and warned for the next visit. Other guests fully agreed with their actions.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank STEVE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Balmes & Apartments, responded to this review, 6 July 2013
Dear Steve,
We are thrilled that you enjoyed staying with us, that the service of our team was up to your expectations and that you enjoyed our varied dining facilities.
We look forward to your next visit. Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverurie, Scotland, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 14 May 2013

the staff are friendly and very helpful, when checking in they missed our names to begin with but found us in the end and gave us a couple of free drinks for the inconvenience, the hotel is clean and the rooms are very good (only low point is not enough power points) with air-con and also a balcony, meals very good with hot and cold variety, very clean pool area, Calella is a hidden gem and the beach and train station at the end of the road(5 minute walk)
For a 3* hotel this is very good value for money and will stay here again no doubt

Room Tip: room 347 is the one we stayed in and it has a balcony and is on a quite street
See more room tips
  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dandydon35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director Comercial at Hotel GHT Balmes & Apartments, responded to this review, 22 May 2013
Dear Sir,
Thank you very much for sending your comments to Trip Advisor. Your comfortability is our commitment. Thanks and do not hesitate to contact us in the future if you visit again Calella. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 13 May 2013 via mobile

Brilliant Hotel here for 3 days for the FI Grand Pr×. Fantastic Long Weekend enjoyed every moment. Hotel is excellent for Young and old alike. good value for money. Plenty of shops nearby if you need to stock up or forget something. Great play area for kids. Beautiful Beach @ the end of the road. Access via underpass or rail track.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank soarsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director Comercial at Hotel GHT Balmes & Apartments, responded to this review, 22 May 2013
Dear guest,
It's a pleasure to know that overall you had a good time with us. Thank you very much for your feedback. Thanks and do not hesitate to contact us in the future if you visit again Calella. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 9 October 2012

This year was our second stay at this hotel, we stayed there last year and had such a good time we came back again. It is in such a great spot for the shopping centre which is full of shops,Bars and restaraunts and only a short walk to the beach which has a few bars to have a drink and the beach is clean and the Train station is also a short distance to hop on the train to Barcalona,and do the site seeing bus trips i highly recomend it. The only thing i did not like was the noise more so at night and having a bathroom with a vent in it, otherwise great, going back next year hopefully.

Room Tip: Ask for a pool side room much quieter,
See more room tips
  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gillian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep_Gibert, Director Comercial at Hotel GHT Balmes & Apartments, responded to this review, 22 October 2012
Dear guest,

First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.

As we want to know the needs and dislikes of our customers, we are doing a continuous and comprehensive monitoring of feedback from you, both in establishment and on-line.

In Hotel Balmes in Calella and also in the rest of the GHT Hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks. We look forward to see you soon at the Hotel BALMES or to any other hotel of our group, located along the Costa de Barcelona-Maresme and Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 29 September 2012

We chose this hotel on the ratings and can only think its rating of no 11 has been boosted by the many Russian guests there. Although clean with comfy beds and the food ok we could not find any information in English or book a trip.You have a long walk to buy a British paper, there was 3 nights of entertainment in 10, one night starting at 10.50 pm! The staff are efficient and the rooms cleaned daily. We felt this hotel is definately not geared towards British guests,but if you don 't mind that then its a reasonable hotel. The hotel is in the old town which is quieter. .There is a pleasant bar nearby called Balmes 3 where you can buy panini 's or chips and some decent wine very cheap. I suppose everyones review is based on the price you pay,we paid the equivalent of a super 10 days in Majorca last year,and based on that unfortunately would not choose this hotel again.

Room Tip: choose a room pool facing as the street ones can be noisy with no nice views.
See more room tips
  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank alan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josep_Gibert, Director Comercial at Hotel GHT Balmes & Apartments, responded to this review, 13 October 2012
Dear guest,

We are very glad to thank you very much for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement. As we want to know the needs and dislikes of our customers, we are doing a continuous, comprehensive monitoring of feedback from you, both in establishment and on-line.

In the Hotel Balmes in Calella and also in the rest of the GHT Hotels hotels, a high rate of customers repeat every year and this fills us with pride, but we are not satisfied and we strive every day, so our guests can get with us a great vacation.

Again, thanks for your kind remarks and look forward to see you soon again in the Hotel Balmes or in any other of our hotels located along the Costa de Barcelona-Maresme and Costa Brava.

Josep Gibert
Commercial Manager
GHT Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel GHT Balmes & Apartments

Property: Hotel GHT Balmes & Apartments
Address: C/ Balmes, 123, 08370 Calella, Spain
Region: Spain > Catalonia > Province of Barcelona > Calella
Amenities:
Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Calella
#7 Family Hotel in Calella
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel GHT Balmes & Apartments 3*
Number of rooms: 174
Official Description (provided by the hotel):
A comfortable hotel, awarded the FAMILY TOURISM certificate and ISO 9001. It is a family-friendly hotel, regularly modernized, with a large garden with swings for the children and swimming pools for both adults and children, plus a hydro-massage pool, to make your holiday a truly memorable experience.Besides rooms, the hotel has studios and apartments that can be reserved with "self catering" or daily cleaning and breakfast buffet or half board, ideal for families with children. Hotel Balmes is the ideal spot for a great holiday with your partner, family or friends. It is situated in the quiet, residential area of Calella, close to the beach, the shopping district and the train station. It is very easy to reach from the motorway. At Hotel Balmes all meals are buffet-style and during the summer season (June to September) we offer an entertainment programme for children and adults, as well as opportunities to take part in free activities provided on Calella’s beach, such as kayaking, salsa, trips to the lighthouse, various sports, and so on. The hotel’s location in the town makes it a very appealing sport for participants of the Costa de Barcelona-Maresme Half Challenge and Challenge triathlons, as it is very close to the starting line, the change-over points, the finishing line and the site of the pasta party and the award ceremony. Hotel Balmes accepts dogs (up to 10 kg in weight) at a moderate cost. Hotel Balmes, the perfect hotel for your family holiday! ... more   less 
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Also Known As:
Balmes Hotel Calella
Calella Balmes Hotel

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