We chose this hotel for a big family holiday and it was a bad decision. We went half board and over half of the group(there were 9 of us) were ill with the food at the buffet and the drinks at the bar. It was until the last three night that we ventured out to eat and drink and it saved what would have been a horrific holiday.
Some of the staff are extremely unfriendly and unhelpful. We ended up upgrading to all inclusive(before we had tasted the food/drink) and all inclusive doesn't start until 10.30...my husband went running in at 10.22 asking for a bottle of water as my two year old daughter had an awful cough and she pointed at the clock...he then complained to the reception staff who refused to get involved! Terrible attitude!
Also the hotel pool was absolutely freezing, although it was being chilled, I couldn't put the kids in it and I came home with a chest infection for daring it!
Also for a family hotel the entertainment seemed to forget that as the kids entertainment only lasted from 8.30-9pm at night and then it was adult entertainment which was often to scary for the kids.
I couldn't recommend it and certainly wouldn't go back! :(
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- Also Known As:
- Santa Monica Hotel
- Santa Monica Calella