My friend and I have just got back from a week in Calella staying at this 1970's throwback hotel.
We arrived in Calella at 11pm, & the airport transfer dropped us at the top of the road about five minutes walk from the hotel due to the minivan being unable to access the one way street where the hotel is situated. Usually this wouldn't have been a problem, but we were dropped off and told to just follow the road down until we saw the sign. It was really intimidating to say the least, being two young girls in an unusual place and having to find our own way through the backstreets of Calella, it wasn't exactly what we were expecting.
When we arrived at the hotel, there was a large Spanish guy sitting on the front steps, my friend and I, struggled to get our cases up the steps to the hotel entrance and he just looked at us. (Oh I noticed that there was no disabled access around the hotel either.)
We then went to check in, the same guy who was sat on the steps took his time to read our information and spent a good 10 minutes examining our passports and shaking his head, he made no attempt to help us or even be polite. He then forced the key into our hands along with a card which said our allocated breakfast & dinner times, and without us receiving any information or welcoming into the hotel, we figured out ourselves where our room would most likely be, as they failed to give us any direction to where our room was.
The room was clean, but small and the view from our balcony was Spanish housing with bins placed directly under our balcony.
We then decided we needed a safe, so we went down and he couldn't understand what we were talking about (we literally had to mime putting money in a box!)
They told us it was 18euro deposit, but at the end of the holiday only received 6euro back.
The breakfast consisted of salami, ham, cheese & bread. Being a vegetarian I decided to skip breakfast after the first day. The restaurant staff were equally as ridiculously rude; they shouted at me on my first day for not wearing a suitable top, they then shouted at us for sitting at the wrong table, and as we were late coming down for our meal, they told us we had five minutes to eat then we had to get out! The food in the evening was cheap, basic and bland, it was unlabeled and when asked what the food was the chef responded with ‘it’s very good, eat’.
The hotel is full of young Germans, Spanish, Italian and every other European nationality bar the English. The majority of them were really rude towards the English aswell.
The pool was dirty, small and cold. The pool bar only sold icecreams & crisps, and you're not allowed to take your own food or drink up. They ran out of water half way through the week, but we still got told to dispose of our own water when we tried to take it up.
The maid's idea of cleaning a room appears to be making the bed. We only recieved fresh towels and sheets once during our week stay.
However, all this seemed like nothing compared to what happened to us on our last day.
Our flight wasn't until the evening, and as noone in the hotel spoke English, we couldn't find out what time we had to check out by, or where to store our cases & whatnot, so we packed and left our cases in our room. It got to about 1pm, and we were about to make our way up to the pool when we heard the manager banging on our door. When we answered it he barged straight in demanding 50euro for keeping the room for an extra 3 hours. (We didn't have 50euro left between us so we couldn't pay him) When he realised we couldn't afford it he snatched my friend’s bag and went to walk out the door, we grabbed the bag off him and he went to hit my friend. So we threw the last of our money at him (30euro between us) and he demanded the extra 20 by 7pm.
We were both extremely shaken up by this incident and left the hotel immediately refusing to pay the extra 20euro. We are currently trying to get in touch with the agency and are taking this further.
Don't stay at this hotel seriously.