This was our second visit here because we enjoyed it so much last year. We loved it again but perhaps because it was a repeat visit we looked on the resort with somewhat of a more discerning eye and, well, the place isn't perfect. It is brilliant and we would definitely come back but something's could be improved ( some of them quite major).
Again we chose a Mediterranean Apartment, as we love the privacy of the top floor and the spacious layout. The powerful showers have been improved with a better screen, standing surface and three dispensers for shampoo, conditioner and body wash. The air con continues to be another fantastic feature. the apartments also benefit from fresh towels everyday and a change of sheets after I think about a week. This was not as frequent as last year when it was every three days. Although the room was cleaned daily , the floor was just swept once, the day before we left. Not a big issue as we do it ourselves but worth noting all the same,
You can borrow large beach towels from the Reception for a deposit of €10 each. This is returned when you give them back (but keep your receipt or a receptionist might give you some grief if you don't have it).
As we arrived early we made use of the Luggage storage at the Aloha Reception. be sure to pack swimming costumes etc separately so that you can make full use of the site, as the Apartments are not ready until after 4 PM.
This year we used the offsite supermarket, just a short walk North of the site, out of the Alhoa reception exit. Walk up the road to the crossing by the roundabout, walk past the pizza restraunt and there it is PLUSFRES, This is where the locals shop, the food seemed fresher and cheaper.
The range of pools and the different atmosphere each has also means you don't get bored of the same scenery. The whole site is beautifully maintained, however the grounds just outside the two entrances were litter strewn, considering ALL the maintenance and ground staff, surely this could easily be remedied and really spoiled the outside look of the site.
The whole site feels very safe and security is a big strength of Cambrils. You are given a wrist band when you arrive and the security staff at the entrances clearly take their role very seriously. When we had checked out and whilst waiting for a taxi, I took my band off. Instantly I was approached to check I was a genuine resident. Well done security!
The pools each have dedicated lifeguards, which is also reassuring, one even asked our children to identify where their parents were sitting, in case she needed to report something to us. Other lifeguards did seem a little rude to the swimmers, it was fine them blowing their whistle at each perceived misdameaner but we did hear them talk quite sharply to some mature adults over the course of the week in quite a patronising manner- which would have certain raised our heckles up. Perhaps, knowing the high cost the residents were paying for their holiday, their manner could have been more polite. For the amount being paid and considering the facilities a VIP mentality should prevail - at times with lifeguards, receptionists you are talked to like naughty delinquents rather than valued guests.
There is a daily programme at the kids club and the staff seemed very attentive. each evening there was a mini disco for the younger children.
The evening entertainment on the central stage was enjoyable, even with all the lip syncing, the team worked really hard and are a credit to the site. They are very family friendly and Parky the camp mascot makes regular appearances, much to the delight of the younger children. Unfortunately there is now nothing planned for Monday evenings, which does seem a shame.
The new gym and spa are of a high standard, though with a small charge of €4, for this you get access to both the spa and gym for up to 3 hours. it seemed to be deserted most of the time. My husband used it almost every day and felt it was excellent value. Indeed for this facility alone he would come back and he used our stay akin to a health farm with the intention of working off his beer gut... Due to alcohol consumption in the evening it didn't quite work but hey he felt great after using the gym.
During the evenings the older children tended to gather in the floodlit spots area. Here again the security staff did an excellent job. On one evening we took our drinks from the bar in glasses, which was clearly not a good idea. Immediately one of the staff stated that only plastic glasses were permitted. He then politely offered to get plastic glasses for us from the bar so that we could transfer our drinks.This was done in a sympathetic and professional way.
Many of the children that use that use this sports area are clearly football mad and come wearing their full football kit. On some evenings some parents took it upon themselves to organise friendly international games, dividing the children into older and younger teams. This was lovely to watch.
On other evenings, there was no such organisation and between 50 and 60 children were all trying to play one game of football!
It would be great to have more space and perhaps to have facilities for older children and some for the younger ones. There are so many who want to play and those who played on the netball surface ran the risk of being mowed down by the occasional speeding maintenance worker using one of the electric vehicles, as they collected heir ball, as it is adjacent to their playing area. This is a health and safety concern that needs to be monitored.
We did witness a number of small injuries and I am not sure what First Aid was available, there were certainly no visible first aid areas. One guest said that the staff themselves seemed poorly trained and didn't understand some of the first aid basics and this seemed to be an accurate reflection based on our own experiences. Yes there is access to private health care via a doctor and this is an excellent service - but at the first point of contact the staff themselves (at reception - no first aid box, the receptionist unable to get a triangular bandage on request for instance and a staff member on another occasion vigorously twisting and turning a suspected broken arm made us feel uneasy).
I feel the site would definitely benefit from finding a space for a second football pitch and would just ask that the managers at the site make a qualified first aider more readily to hand as well as the doctor Surgery.
Although there are lots of places to eat on site, there is a much better choice, just along the road in Cambrils or Salou. The Plana buses run up and down the coast very frequently and by getting hold of a Plana card and loading it with 10 or 20 journeys at any Plana office( There is one opposite the Large Cambrils hotel) travel to Cambrils, Salou or even Taragona is very cheap. some great shopping too!
This is a very relaxing, safe and enjoyable place to spend a holiday, but at €300 a night ? I am not sure we will return next year even if my husband is enamoured with the gym. At that price everything needs to be consistently spot on - the first aid and health and safety issues, the politeness of certain staff and receptionists. The space for children to play safely during the evenings. The cutbacks in entertainment options this year and reduction in cleaner thoroughness...All these things need to be looked at.
Four well deserved stars and worth visiting and certainly one of the best. But at the price we are wondering whether we could do even better elsewhere next year.
- Official Description (provided by the hotel):
- The dreams have no limit in this family resort on the Costa Daurada, especially designed for the young ones. A 4 * Apartment Hotel divided into three large accommodation areas, where thematic pools and the setting of the facilities recreate true paradises. Thus, we find: The Mediterranean; with 4 * SUP apartments of different sizes and en-suite rooms. They are accommodations with the maximum of comfort, in a quiet and cosy area. The Carib; These villas represent the color and joy of the holidays. Spacious wooden cabins fully equipped and surrounded by gardens. The Polynesia; These bungalows are the resort's most exotic option, with wooden cabins and thatched roofs, surrounded by gardens and authentic statues brought from the Asian continent. It has 4 spectacular pool areas with slides, water games and relaxation zones. Among the many quality services offered by the Resort, there is an exceptional animation team and an activity program that leaves no room for boredom. ... more less
- Also Known As:
- Cambrils Park Hotel Cambrils
- Cambrils Park Resort Costa Dorada, Spain