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“We won't be back”
Review of Hotel Best Maritim

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Hotel Best Maritim
Ranked #7 of 33 Hotels in Cambrils
Reviewed 2 July 2014

Well this was out 4th visit to this hotel and have had some great memories but sadly now the hotel is need of some TLC and some staff members really need to learn how to treat their customer's concerns seriously.!
Early one evening while sitting on the balcony which overlooked the kitchen area/car park, some creepy guy decided to sit between 2 parked cars in view of the rooms and masturabate and then took off at a great speed when we shouted to him.
Myself and husband informed the reception staff of this and asked them to check their cctv or contact the police, nothing was done!
This isn't exactly how I expected to be treated and my concerns ignored, I just hope no other guests had to endure this form of sick entertainment.

Sadly we will not be returning to the "Not so Best Maritim"

Room Tip: Avoid the Balcony views
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  • Stayed: May 2014, travelled as a couple
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9  Thank wendy65Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2014, Gerente at Hotel Best Maritim, responded to this reviewResponded 9 July 2014

Dear Wendy, Thanks for your comments. Let me inform you that we have just looked through the rules of the internal communication protocol and had a training with our reception in order to avoid any situations like the one you had during your stay. It is indeed a very uncomfortable case for us, which at no cost should repeat in the future. At the same time, I would like to thank you for posting your feedback as thus we are able to improve our strenghts and eliminate our weaknesses in the fastest and most efficient way possible. I hope you will consider staying with us again on your next trip to Cambrils.

Your sincerely

Fabian Falandt,
Best Maritim
General Manager

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132 - 138 of 833 reviews

Reviewed 26 June 2014

Visited here 30th September 2012 (review is abit late I know) for 7 nights half board with my mum, we arrived late to the hotel due to a transfer problem but the hotel were polite and showed us to our room, room was nice and spacious, 2 double beds, tv, wardrobe, drawers etc, bathroom came with shower and a hair dryer, balcony had 2 chairs and a small table for your drinks etc. our room was above reception with a sea view which was nice, only downside was the road noise from the back, might be worth asking for a room closer to the pool/beach and you might not get that. Food was nice, breakfast had everything you would need along with juices and tea/coffee etc, bit of a wait to get hot drinks but didn't bother us, dinner was also nice, never struggled to find something you wanted, they also had fresh cooking section for chicken, beef, fish etc which was nice, so much food around you couldn't go hungry at breakfast and dinner. Also noticed some mornings champagne was on offer (didn't take this up as it was abit early for that!haha) pool was a good size but abit cold. Loungers always available. Hotel is on the beach front so you always had the option to go on the beach. Entertainment at night wasn't great but hey you can walk into salou centre in 15-20mins so you've always got options, nice cafes along the beach front and along the main road into salou if you wanted to go for lunch or a break from the hotel food. Drink prices at the hotel were reasonable. Hotel staff are friendly and pool, rooms and surroundings always clean. Gave us a packed lunch for our transfer back to the airport which was nice. Would stay here again.

Room Tip: Rooms above reception have road noise
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  • Stayed: September 2013, travelled with family
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Thank StephF1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2014, Gerente at Hotel Best Maritim, responded to this reviewResponded 2 July 2014

Dear Steph, We would like to thank you for your opinion about your stay in our hotel. We are glad you were happy with the food choice in our buffet, we always try to offer a wide variety so that everyone could find something for their taste. Our staff members work really hard to keep up the quality standards and it is very rewarding to have comments as yours valuing their work. We are sure your opinion will be very useful for people willing to book Best Maritim in the future. Yours sincerely,

Fabian Falandt,
Director of Best Maritim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Visited May Bank holiday week. Predominantly Spanish, French & Russian clientele. Nicely located right on the beach, nearer Salou than Cambrils. Very clean, furniture a little dated in rooms, but no issues. Food varied and plentiful and of good quality, comparing favourably with other Hotels visited in Salou. Friendly staff and overall a good week.

  • Stayed: May 2014, travelled with family
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4  Thank ks1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Maritim, responded to this reviewResponded 4 June 2014

Dear Guest,

We would like to appreciate your comments given to us. Thank to these letters and comments we can see better our weaknesses, and we can concentrate to improve them in the quickest and the best possible way, as our objective is always the satisfaction of our clients.


Yours sincerely,


Fabian Falandt
Director of Best Maritim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

stayed here for 2 weeks in june last year and could not fault the hotel...very clean in all areas and staff were very friendly too.The swimming pool was spotless and was not too busy when we were here,was also easy to get a sunbed..Not too sure about the food..just was not stuff that we would normally eat.all in all though we would return to this hotel but would opt for b&b if it is possible.

Room Tip: see view if possible
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  • Stayed: June 2013, travelled with family
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1  Thank james s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Maritim, responded to this reviewResponded 29 May 2014
Google Translation

Estimado Cliente,
Agradecerle el tiempo dedicado en escribir unas líneas sobre su estancia en el hotel Best Maritim. Nos complace ver que pasaron unos días agradables con nosotros y que quedaron satisfechos del equipo humano del hotel.

Esperamos volver a verles entre nosotros en un futuro próximo.


Atentamente,


Fabian Falandt
Director Best Maritim

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Reviewed 22 April 2014

Just come back from a long weekend in Cambrils and was very happy with the service and particularly the food in the hotel dining room at Best Maritim. We go to Cambrils every Easter for a sports tournament and stay at a different hotel each time. Of the last 3 this is easily the best in terms of service / value for money.

The choice of food was excellent, including paella and prawns on Saturday night and the wok service was very good. The staff were very friendly and helpful. Rooms were spacious and clean.

Will probably go back again next year and am happy to recommend the hotel.

  • Stayed: April 2014, travelled with family
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3  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Maritim, responded to this reviewResponded 24 April 2014

Dear Guest,

We would like to appreciate your opinion about your stay in our hotel Best Maritim.

We are glad you were happy with the food served in our buffet, we always try to have a wide variety of food so that everyone can find something tasty to eat.

All staff works really hard to keep up the quality standards and it is very rewarding to have comments as your one valuing their work.

We are sure your opinion will be very useful for people willing to book Best Maritim in the future.



Yours sincerely,


Fabian Falandt
Director of Best Maritim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013 via mobile

Hotel situated on outskirts of Cambrils 10 mins from Salou, busy bus stop outside hotel starts at 0400, main train line across road drivers like to use their horns !! Parking 12 Euros per day or top tip try to park in green bays in girl lot (staff parking) however we were told to park in these bays and it was free. Staff were OK, rooms tidy however fridge is 3 Euros a day, iron 2 Euros an hour, WIFI free.
We did B&B, breakfast was great will suit all tastes. Hotel Entertainment not so good but plenty if bars, cafés within walking distance. Salon 10 mins up the road for partying. The beach is quiet and relaxing. Coach trips are from the main entrance we did Barcelona 6 hrs for 23 Euros ok but would prefer more time.
All in all not a bad hotel or location. If I were to go again I would ensure a beach view.

  • Stayed: September 2013
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Thank CTV89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Maritim, responded to this reviewResponded 10 October 2013

Dear Mr.,

We would like to appreciate your comments posted on tripadvisor. Thank to these letters and comments we can see better our weaknesses, and we can concentrate to improve them in the quickest and the best possible way, as our objective is always the satisfaction of our clients.


Yours sincerely,

Fabian Falandt
Director of Best Maritim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

The first thing I would say about the Best Maritim is don't book all inclusive! You're treated like a second class citizen - the first night there we were told that as we were all inclusive we weren't allowed table-service in the bar, or bar terrace! Never have I been a guest in any hotel, anywhere, and been informed that, as their 'guest' I wasn't allowed table-service. Not only is my money as good as anyone else's(and it wasn't exactly cheap), I tip! I also found that at the snack-bar they could be a little begrudging when we ordered burgers or toasties, anything that had to be cooked, until they realised that even though we were all inclusive we still tipped them, of course, not exactly professional though. But on the other-side of that, there were a few really good guys behind the bar and snack bar. Also, they give you those out-dated wrist-bands instead of using your room key.
Some of the hotel room amenities are not as sold; there are no ironing facilities, you have to go down to reception, pay a deposit of 10 euros and then 2 euros for the hour use. And our large double twin room was in fact one twin bed, and one fold up/camp bed, that you had to try and manouvre to get to the balcony! We had a fridge, or so we thought, turns out after we left a bottle of water in it one night, that you must have to pay to have it switched on!
Our room, to be fair, was cleaned everyday, however, our bathroom a few hours after being cleaned would start smelling faintly of a mans urinal(is that ever faint?)! I noticed there was new silicone around the toilet and I wonder if this was an old problem not cleaned properly before being sealed up, so to speak...and the rooms themselves were scruffy around the edges and dated.
The restaurant; lots and lots of food, this is true, however not all of a very nice quality. But what really stopped us, mostly, from eating in there was the Russians! Never have I come across a more collectively miserable bunch of people than at this hotel. You would walk into the restaurant and instantly hit a wall of misery! Don't they know they're on holiday?! Added to this, their greed knew no bounds, they would grab every glass of morning Cava they could, leaving others without and then leaving untouched glasses behind, pile their plates ridiculously high and stuff food into bags(yes, anything they could!!), without a thank-you, please, or smile in anyone's direction. What I will say about the restaurant staff is that their patience and professionalism while dealing with such rudeness, couldn't be faulted, and the restaurant manager added that touch of class by welcoming and talking to every diner as they entered. Even so, the misery was too much for us, so we ate elsewhere. Overall, other than the location, which was perfect for the beach, literally right on it, I found my stay here disappointing.Those reviews that say this hotel should be a 4 star?! Absolutely not.
Also, this hotel is not in Cambrils, it's in Vilafortuny, about half an hour away.

Stayed: September 2013, travelled with family
2  Thank karenmurphy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Maritim, responded to this reviewResponded 7 October 2013

Dear Mr.,

We would like to appreciate your comments given to us. Thank to these letters and comments we can see better our weaknesses, and we can concentrate to improve them in the quickest and the best possible way, as our objective is always the satisfaction of our clients.

Yours sincerely,


Fabian Falandt
Director of Best Maritim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Best Maritim

Address: Avda Diputacion, 172-174, 43850 Cambrils, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Baix Camp > Cambrils
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cambrils
#6 On the Beach Hotel in Cambrils
#7 Luxury Hotel in Cambrils
Price Range: £41 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Best Maritim 4*
Number of rooms: 472
Official Description (provided by the hotel):
Located in the area of Vilafortuny, facing the sea and just in front of Sant Pere beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, telephone, satellite TV, security door lock, heating, air conditioning and optional safe-deposit box. Buffet style restaurant with show cooking, national and international cuisine, barcafeteria, TV lounge, and a snack-bar at the swimming pool. Outdoor swimming poolfor adults and children with a large terrace solarium, games room, children’s area and kid’s club. ... more   less 
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Also Known As:
Best Maritim Cambrils
Best Maritim Hotel Cambrils
Maritim Princess Hotel
Hotel Maritim Princess
Hotel Best Maritim Cambrils, Costa Dorada, Spain

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