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“Beautiful location but attention to detail needed”
Review of Hotel Eden

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Hotel Eden
Ranked #1 of 5 Hotels in Spiez
Certificate of Excellence
Reviewed 23 June 2013

We spent five nights in this hotel with the aim of seeing a little of Switzerland and doing a lot of relaxing in the middle of a long trip. We chose a room with a lake view and were very glad we did as it had a reasonably spacious balcony where we could sit and relax. This made a big difference to our stay.
Our room was large and comfortable, with an excellent bed. The staff were very friendly and helpful, especially at reception. The grounds are lovely and it is just a five minute walk to the lake. There is a good indoor heated pool as well as fitness facilities and spa.
The location was excellent, within easy driving or train distance (but watch the cost of the train fares!) of Bern, Thun and many other smaller towns. You can catch a boat to Interlaken or Thun as well.
I find everything in Switzerland expensive but this hotel is top-end expensive. For what we paid I found there were a number of small problems that really ought not to have occurred:

The maid service was erratic - although the room was made up promptly they forgot to replace toiletries on several occasions.
The fridge in the room was barely functional
The wifi dropped out in our room constantly
The hotel supplies only doonas and they are far too hot in summer; although you can open the window a crack, you really need to sleep with the balcony door wide open to get any ventilation
There seems to be some difficulty in managing both events and in-house guests. The hotel has a large conference centre and when a group is in, the staff simply cannot cope with the rush at breakfast time, with the platters on the buffet breakfast left near empty.
Another group, a wedding party, woke us at 12.30pm with some sort of ceremony culminating in fireworks on the lawn below the hotel bedrooms. Noise from the same group on an outside balcony woke us at 1.30am and again at 3am, when I rang the night porter and asked if they could go inside.

While I agree with a lot of what other reviewers have said about the lovely ambience of this place, and the opportunities to unwind, I do think they could do better considering the very high cost of the accommodation. An excellent hotel provides more than lovely views and well-equipped rooms. It also provides highly efficient management, a balanced approach to the needs of in-house guests and events, and excellent attention to detail. The hotel could benefit from sending someone senior to experience the level of service and comfort in a hotel such as one of the Mandarin Oriental chain in Singapore or Macau.

  • Stayed: June 2013, travelled as a couple
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2  Thank mbloggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion V, Direktionsassistenz at Hotel Eden, responded to this reviewResponded 1 July 2013

Dear mbloggs

Thank you very much for your detailed evaluation. We are happy you were pleased with your hotel room, the grounds, facilities, our staff and appreciate your time to give us a constructive feedback on things to improve. Room rates are hardly comparable since the cost base of each country varies considerably. So does the sensation for room temperature and bedding. Down beddings are standard in Swiss hotels but summer blankets are available upon request as well as individual fans. For environmental reasons, the room fridge settings are on low but can be set higher any time. Of course we will do our best to improve our service continuously and pay equal attention to any guests of the house, whether individual, party or business guests. We apologize for the noisy disturbance by the wedding party that kept waking you up an can understand your anger. It’s our biggest concern to avoid conflicts and are actually implementing measures to improve. We feel your passion for the lake Thun region and would be very happy to welcome you again on your next trip. Let our reception team know your needs and wished in advance and do not hesitate to ask for advice for your plans. The Swiss Pass for example offers attractive models for various flexible train tickets to explore Switzerland by public transport including reductions for most mountain railways and free entrance to most museums. These tickets have to be bought from abroad. Since Spiez is very well connected to major Swiss airports we suggest our guests from abroad to travel by train and profit from our free transport from and to the Spiez station. Welcome back to the Garden of Eden!

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Reviews (273)
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55 - 61 of 273 reviews

Reviewed 1 June 2013

Only one day and one night, but we feeled so fine and relaxed by the the special atmosphere we found in that hotel. The mixed of elegance, 1920's style and victorian style was amazing. Fantastic food (no convenience food) with local specialities and great meat. Rooms are furnished with everything you could need. Pool and garden lovely and great service too.
Fantastic swiss hotel tradition....Landscape amazing it seems you live in a postcard.We will come back and stay more time......

Room Tip: we had a room on village's side the other on lake's side both were perfect
  • Stayed: May 2013, travelled with family
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Thank christine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion V, Direktionsassistentin at Hotel Eden, responded to this reviewResponded 10 June 2013

Dear Mrs Christine S.

Thank you very much for taking time to leave such a great detailed rating.
We appreciate it and are happy to welcome you back soon.

Kind regards

Hotel Eden Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

Excellent rooms, wonderful views over the lake and mountains. Great service, helpful staff and tasty food. For some relaxing days just perfect. For further trips to the region a car might be helpful. Bern, Thun, Interlaken, the Jungfrau Region with Muerren and Grindelwald are a max of a 30 minutes drive. We will back for sure.

  • Stayed: May 2013, travelled solo
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Thank lefaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013

The name of the hotel is absolutely fitting - this is a little heaven on earth: The view from the hotel room is amazing, the food is great, the pool has a good size for swimming, the garden is very lovely and the service is absolutely outstanding. This is the perfect place for a weekend getaway.

  • Stayed: April 2013, travelled as a couple
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Thank Travel_Daisy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

Had a long weekend break in Spiez, and stayed here for the first time (family of four) in April. Rooms were excellent with very convenient adjoining room for kids, and lovely view of the gardens and the lake. Despite poor weather we really enjoyed a relaxing break in the hotel , which offers great service, excellent food and nice ambiance. Also tried out the Spa , which was good but not really suitable for kids (large indoor pool seems to be mainly for the Spa guests not kids).
The nearby castle ("Schloss Spiez") is definitely worth a visit.

Room Tip: The two rooms on upper floor with connecting doors were ideal for family of four, spacious with good...
  • Stayed: April 2013, travelled with family
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Thank Trip2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2013

Spent one night with the wife for a relaxing break, really enjoyed the spa and very friendly and helpful staff. The hotel is very well situated just up the hill from the lake in Spiez giving a fantastic view over the lake onto Interlaken. The pool has a fantastic view over the gardens and just the right size for a few laps. The spa area was nice with the steamroom, sauna and personal jacuzzis, as well the lounging reading room. The hotel has its own parking, free of charge and direct access to the hotel - very convenient. We did not have dinner in the hotel, but did enjoy the breakfast buffet. Nothing special, but a good selection of normal hot places (sausage, eggs) as well as breads, muesli, fruits, juice and coffee+tea.

Room Tip: This is a great hotel for a relaxing break, very quiet and scenic location. You are 15-20minutes dri...
  • Stayed: March 2013, travelled as a couple
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1  Thank chtripscip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2012

Spiez is already beyond beautiful, and Eden pampers you further.

This hotel has great service, every corner was lovely and great attention given to details in terms of decoration. It is relatively expensive but upon completion of your stay you will agree that it was worth it's salt.

  • Stayed: December 2012, travelled with family
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2  Thank HazeSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Eden

Address: Seestrasse 58, Spiez 3700, Switzerland (Formerly Eden Swiss Quality Hotel)
Phone Number:
Region: Switzerland > Canton of Bern > Spiez
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Spiez
Price Range: £182 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Eden 4.5*
Number of rooms: 45
Official Description (provided by the hotel):
Welcome to paradise! The Hotel Eden Spiez has a picturesque Location direclty on the Lake Thun. The fascintating mix of traditional and contemporary design make the hotel unique. The room and suites have been individually furnished, with great attention to detail. Relaxation is our motto! Live dreams. The rooms and suites have been individually furnished, with great attention to detail: bath rooms of Italian marble, hand-woven carpets, most comfortable armchairs and sofas. All guest rooms have balconies, most of them with wonderful view on the lake. Delicous dining! Our master of cooking art ist dedicated to twinkle your palate on the highest degree possible - either in the delightful Setting of our Restaurant, lake-side on the secluded terrace or in the ballroom. He re-invents the traditional and regional dishes over and over and draws his inspiration of fresh products on the market in every season. A pleasure experience is guaranteed whether you are tasting something new or familiar, traditional or exotic, far or near. Lovers of the good cuisine will be surprised yb the culinary discoveries. Sound Mind, Sound Body. Time for well-being and Relaxation. You decide if you want to energise yourself, snoothe yourself, unwind, or recharge your energy Levels. The spa at the Hotel Eden Spiez extends over an exclusive wellness world. Here you will find everything which your heart and body desires. The swimming pool, sauna, steam bath and whirlpool encourage well-being, whilst the sun terrace treats guests to a unique view. Our magical Location. The Hotel Eden Spiez has a picturesque location directly on the Lake Thun. We lie in the heart of Switzerland with excellent links by car, Train and airplane. You can easily reach Berne (40km), Lucerne (85km), Lausanne (145km), Geneva (200km), Basel (130km) and Zurich (170km). Arrival by train: Direction Basel- or Zurich-Bern-Thun-Spiez-Lötschberg-Brig or Golden Pass Panorama train from Interlaken-Montreux. Arrival by car: Motorway A6 Berne-Thun-Interlaken, Exit 19 Spiez. Discover Spiez! A diverse range of leisure Options are available and guarantee active and Relaxing days in a magnificent Region featuring wonderful natural sights. Mighty Peaks alternate with charm lake scenery. To make our guest stay atmosphere more sweeten, we continuously create a colourful program with numerous Events. Our evens are always something Special. Enjoy the symbiosis of first-class cuisine, innovative event ideas and unique flair directly on the bay of Spiez. Spoil yourself and enjoy the spectacular view on the Lake Thun and the Panorama of the Alps of Bernese Oberland. ... more   less 
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Also Known As:
Eden Swiss Quality Spiez

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