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“A Gold Star for Hotel Roc et Neige”
Review of Hotel Roc et Neige

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Hotel Roc et Neige
Ranked #1 of 14 Hotels in Chateau-d'Oex
Certificate of Excellence
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A Gold Star for Hotel Roc et Neige”
Reviewed 25 June 2013

I stayed in the hotel from 18 - 23 June booked through Newmarket Travel.
The rooms were fairly basic but clean and functional. I would have appreciated a tea/coffee making facility in the room but a fellow traveller informed me that this would not normally be included in a three star Continental hotel. I thought the lockable drawer in the room, operated by the door key to the room was very good and made a good alternative to a safe.
Whilst I understand the rationale behind only one choice of main meal at dinner (plus veggie option) I feel a second choice would be very acceptable. Notwithstanding this the food at dinner was very good with the breakfast each morning being excellent.
The staff were excellent; all very personable and they all seemed prepared to go the extra mile to ensure the comfort of the guests.
All in all I feel I had excellent value as I feel one cannot expect to pay a three star price and expect five treatment. For what I paid for the holiday I feel that Hotel Roc et Neige came up trumps!

Room Tip: Try to get a room which does not look out onto a bank as the view from some of the rooms are quite w...
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  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
2 Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelR736, Manager at Hotel Roc et Neige, responded to this review, 4 July 2013
Dear Pauline S
Thank you for your lovely trip advisor report and for our gold star! We have recently taken over the hotel and value your comments greatly.
We have taken on board your comments here and other feedback and are currenlty reviewing the menu for our Newmarket trips to include an extra choice for the main meal.
We have had a great few weeks with Newmarket guests and are looking forward to more trips coming up.
We hope to see you in Château d'Oex again soon.
Warmest wishes from Switzerland, Victoria Lowther, Hotel Manager
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128 reviews from our community

Traveller rating
    44
    57
    20
    6
    1
See reviews for
16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Rugby, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2013

Just returned (16 June 2013) from a short break with Newmarket Holidays. the hotel is in a stunning location with great views all round. Vicky the manager and her team are friendly and certainly put their guests' needs first. I have a serious food allergy but this was dealt with in a professional manner by both Vicky and Charlie the chef with a smile, not with the grimace I have encountered in other hotels. The hotel is based on a Swiss chalet and this is its charm for my wife and me and we certainly slept well and ate heartily. A big thank you to all the staff at the hotel for an enjoyable stay.

  • Stayed June 2013, travelled as a couple
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Helpful?
2 Thank keith c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelR736, General Manager at Hotel Roc et Neige, responded to this review, 25 June 2013
Dear Keith C
Thank you for your lovely comments! You were a pleasure to look after and we hope you will come back and visit us soon.
With warmest Swiss wishes,
Victoria Lowther - General Manager and the team at Roc et Neige.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2013

We also went to Switzerland with Newmarket Holidays and, although there were some organisational issues with Newmarket, we found the Hotel to be very willing to put their clients first. Rooms were fine, if a bit utilitarian, but really nothing to complain about. Staff were excellent, led by their very friendly English manager. Food was ok and plentiful but it does depend upon what you expect. There was little choice so, even if you were lucky enough to enjoy their selection (one main plus vegetarian), you were left feeling a wider choice would have been better - but not everybody would be prepared to pay extra for it. So you pay your money and and take your choice. Our view is that Newmarket should increase the price a bit to allow for more choice then many of the other 'issues' will disappear.

All in all, we were happy with the hotel which is situated in magnificent scenery.

Room Tip: all rooms have fabulous views
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  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
1 Thank geoffrey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelR736, General Manager at Hotel Roc et Neige, responded to this review, 25 June 2013
Dear Geoffrey S,
Thank you very much for your lovely comments on trip advisor. We have recently taken over the hotel and value your feedback on all aspects of your holiday.
We agree whole heartidly with your comments and I am unable to comment on the organisational issues you had with Newmarket Holidays.
We hope you will come back and visit us soon.
Warmest Wishes, Victoria Lowther, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2012

Myself and 3 others stayed at the hotel as part of the Newmarket Christmas markets tour.

The hotel was warm and very clean, our rooms had a tv and stunning views.

As for our meals, we paid extra for the half board option which suited us. The food was simple but tasty and I have no complaints about it. However what I didn't like was the feeling of being rushed through our meals. There was no time to relax while eating our meal, food was served a bit like a production line, at speed so the staff could close up the kitchen asap. Our 3 course dinner was served at 7pm and finished well before 8pm. It wouldn't have been so bad if there was a decent bar area to sit and relax in after, what there is, is both expensive and cramped. This left us with the option of either going to our rooms or venturing out to the main village. The village is a short walk away but is very, very quiet, although there are a few bars etc to sit and enjoy a couple of drinks etc though again it's not a cheap option.

The hotel is clean and warm, but totally lacks any kind of relaxing atmosphere at meal times, which for us was a big disappointment.

  • Stayed December 2012, travelled with family
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Helpful?
4 Thank minky21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 December 2012

Hotel was basic, bathroom/shower facilities need updating, for a wealthy country like Switzerland, was surprised that rooms were so basic. Room was warm and plenty hot water. Food was ok, no choice other than salad which was very limited. The staff/courier on our tour did their best to to make everyone welcome. Paying over £1000 for a 3 night break, expected a bit more going on in the resort itself. The Swiss do not go in for over the top Christmas decorations, but plenty of real christmas trees and snow. The scenery was spectacular and made up for everything else. This hotel is basically a ski chalet, that is making a bit of extra money outwith the season!

Room Tip: We were in the basement with no view whatsoever, better on the higher floors with views of the mount...
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  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
2 Thank AberdeenScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 December 2012

Another very satisfied Newmarket customer. A lovely warm hotel (it was -18 outside). The bedroom (suite) was spaceous & modern. The only down side was that there was no vegetarian option on the dinner menu, so we ate in the village each night. One point of interest to movie fans....David Niven is buried in the village cemetary.

Room Tip: Ask for room 121. It is large & overlooks the village & the mountains.
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  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 December 2012

After reading some of the reviews prior to our visit we were apprehensive about what to expect but we were pleasantly surprised. On arrival we had a very friendly welcome and a clean and pleasant room. The food was very good value and plentiful. We could not fault anything. The walk to the village in the snow was so beautiful.

Room Tip: The single rooms are cosy and have everything you require for a short stay.
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Betty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Roc et Neige

Property: Hotel Roc et Neige
Address: route des Monnaires 46, Chateau-d'Oex 1660, Switzerland
Region: Switzerland > Canton of Vaud > Chateau-d'Oex
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 14 Hotels in Chateau-d'Oex
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Roc et Neige 3*
Number of rooms: 59
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