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“Unusual charm with improvement potential”

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Maloja Palace Hotel
Ranked #2 of 2 Hotels in Maloja
Reviewed 18 February 2014

Charming architecture and interior in a good location.

The impression one gets is that the renovation is not yet completed. As the hotel waits for the number of guests to increase, the corners reserved for breakfast etc. get a bit lost in the huge rooms they are located in. This is not bad but rather creating this unusual charm.

Some things clearly need improvement like language skills of staff as well as simple things like paying for breakfast: why is it 25% more expensive if you ask for it to be charged to the room bill instead of paying for it on the spot?

  • Stayed: February 2014, travelled as a couple
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4  Thank Tom_in_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 21 of 63 reviews

Reviewed 7 October 2013

From the title of the review, you can tell my experience here was not a good one. We booked this hotel via expedia. When we arrived at our hotel, the "concierge" or front desk clerk, looked at our reservation and said in a snobbish condescending way - "you're not in the main palace. You're in the guest house at the back of the palace." When we arrived at the guest house, a nice italian lady came out to welcome us but she didn't speak a word of English. We used sign language though out our entire conversation. The guest house looks like something you would find in movies like house on haunted hills or the conjuring. It creaks and some of the lights don't work. The whole place is sensor activated so you can walk a long distance in the dark before the light goes on. And there was not a single soul in this place except for the two of us. I believe this guest house has about 30 rooms or so. The room was nice. The wifi doesn't work here. I think you have to be in the main palace for it to work. In the morning when I went to ask the concierge for tourist info, no one was around. I mean literally no one was around. They must not care at all who comes or goes. Overall, other than the thrill of sleeping in a haunted guest house, I would give this place a rotten apple out of five good apples. We paid way too much for this place to get the kind of service we got. Definitely do not recommend!

  • Stayed: August 2013, travelled with friends
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2  Thank bip0larbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2013

The Maloja Palace hotel have his splendor times behind - it would require major repair, BUT it all depends on what you expect from it. We had 6people bedroom with bathroom and it was quite nice: clean, with towels, heaters, hot water in the shower and welcome juice. Wifi in the lounge. Because the hotel was empty (we were the only guests!) we were offered a room with bathroom while we paid online for a shared bathroom (the one on the corridor). Staff was very friendly (kid lost the key - no problems with the replacement) even though she did not speak in any known by us language! The only language operated in the hotel off season was the italian language :)
We didn't try the meals prepared there and apparently there is a swimming pool in there..?
Close to St Moritz and ski lifts to Corvatsch. Would recommend it to Friends and Family. Will use again, this time in the Summer maybe :)

  • Stayed: April 2013, travelled with family
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4  Thank MargaretZ32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2013

The hotel was built over 100 years ago on the Maloja Pass, and rumored to be owned by one of the descendants of the Savoy dynasty. The hotel was ran by an Italian company from Livorno, but apparently some new operator will take over at the end of our three night stay. The building sits magnificently over Lake Sils, with cross-country ski tracks right next to the hotel. Despite its great exterior, the hotel is still in a state of disrepair with only less than half of the rooms operating. Our room was renovated, but the heater did not work on the first night. It served as a base for us in the Engadin region.

Now the interesting part. It seemed the owner was less interested in having an running hotel than having a huge party venue for his friends. On the last night of our stay over 100 people showed up in suits and dresses for a huge party on the ground floor. The adults were hushed discreetly into the giant ballroom, while some of their kids ran wild in the reception lounge, jumping from sofa to sofa past 1am in the morning. The hotel staff appeared to try to keep the kids under control, but were told off by one of the parents. The party finally dissipated just before 2am.

Room Tip: Choose a room on a higher floor, so you don't hear the steps of the people above you.
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  • Stayed: March 2013, travelled with family
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2  Thank rewaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017
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  • Stayed: July 2017, travelled with friends
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1  Thank korfluer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017
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  • Stayed: March 2017, travelled as a couple
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Thank REISE-SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017
Google Translation

Stayed: March 2017
Thank abianchi2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maloja Palace Hotel

Address: Hauptstrasse, Maloja 7516, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Maloja
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 2 Hotels in Maloja
Price Range: £83 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Maloja Palace Hotel 3.5*
Number of rooms: 50
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