We spent the weekend in Hotel Heideborgh in Garderen and we actually had a really good time. Good company and very good weather for the time of the year. The hotel is beautiful located in the woods and has a nice terrace. Although the hotel can also be used for business occasions it is also very pleasant for the tourists that want to relax. We booked an Executive room because they are a bit more spacious than the standard rooms. Here we come to the first two cons where the hotel could have made the difference between "average" and "very good". Our room located on the 2nd floor faced south and with the sun on it was kinda hot in our room and that stayed during the night. There is no Airco and that will for the summer visitors an unpleasant experience. Even in April with nightly temperatures around 10 degrees Celsius it was hard to cool down the room during evening and night. Second con for the room was that the internet was not working. We could connect to the access point (with a strong signal) but we did not come to the page where we could register (no internet connection). Once in the hallway or downstairs internet worked like a charm. My guess is that the access points at our location was disconnected from the network. We asked for a solution 3 times and although they promised to call the provider for a solution it was not followed up.
The staff is most friendly and willing to help. We were served by several nice employees and you could feel that it was their objective to make us feel welcome. And that is very much appreciated. The Greek bartender (ask about the train) knows what he pours and tells good stories about the spirits and all kind of other things.
Unfortunately some of the staff is next to being extremely friendly also a bit sloppy as it comes to the bill. In the restaurant we had to check the bill twice and they had to take off several items we did not consume. At check out we came to the conclusion that some of the bills were entered twice and they had to remove the unsigned ones.
Did it spoil our weekend? Of course not! Overall we had a good experience in a beautiful hotel at a beautiful location and if management addresses our concerns: Internet, sloppiness and room temperature they will move from average to excellent!
- Official Description (provided by the hotel):
- Relax in beautiful natural surroundings with lots of space to walk and cycle to your heart's content, or simply put your feet up and do nothing. The relaxing experience starts when you come up the driveway, which often has sheep grazing peacefully right next to it. The Residence Groot Heideborgh in Garderen offers an escape from the hustle and bustle of daily life. In an environment which combines the modern and the classic, the Residence Groot Heideborgh offers 84 warm, comfortable and above all spacious suites. Our a la carte restaurant offers three and four-course dinners which change on a daily basis and feature seasonal products. ... more less
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