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“Excellent choice”

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Hilton Garden Inn Leiden
Ranked #1 of 3 Hotels in Oegstgeest
Certificate of Excellence
Zurich, Switzerland
Level Contributor
213 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Excellent choice”
Reviewed 25 January 2014

The service of this hotel is particularly attentive. The pantry allows to buy nibbles and finger food all day. The restaurant of the hotel is really nicely designed (even if the service can be slow when busy). The breakfast buffet is quite large.
The rooms are very well appointed as well
I strongly recommend this hotel, which offers the best service compared to the other hotels around.

Room Tip: If you are sensitive to noise, ask to have the rooms on the opposite side of the road.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Budapest4Lausanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, 30 January 2014
Dear Budapest4Lausanne,

Thank you very much for your review here on TripAdvisor and above all, thank you for recommending HGI Leiden to fellow travelers.
It is for this kind of reviews that we have been awarded TripAdvisors Travelers' Choice® 2014, winner of one of the top 25 hotels in The Netherlands.

Thank you again and we all look forward to welcome you back again one day.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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876 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Leiden, The Netherlands
1 review
Reviewed 23 January 2014

Very nice new hotel, very good service, good kitchen open for suggestions. The rooms are clean and nicely. The route to the hotel was a little bit difficult, but with the assistance of the lady behind the desk it's good to find.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank J.W.F V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, 24 January 2014
Dear J.W.F.V.

Thank you so much for review here on TripAdvisor. It is a great motivation for the entire team to read such reviews and I surely will share this with them. We are still working with the local authorities to improve the signage to the hotel. Unfortunately this takes far longer than anticipated which is why we sent all our guests prior to their arrival a clear description to get to the hotel. I am sorry if this email did not reach you. The easiest way however is just to follow the sign CORPUS. This spectacular Journey through the Human Body, is right next to the hotel.

Thank you again and will all look forward to welcome you back again one day to the HGI leiden.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 January 2014

I stayed here for 2 nights earlier this week. I am a Hilton Diamond member, and stay in 30-40 Hilton properties per year, so I have some basis for comparison. Generally I'm treated well at Hilton properties, but the staff at the HGI Leiden are the best I've encountered...and that includes various Waldorf properties and lots of Hiltons around the world. The staff could not have been more polite, pleasant, engaging, etc. My interactions included check in/out, renting a bike, a small dinner at the bar, and 2 breakfast buffets. The manager of the restaurant knew my name by the second day, and stopped by my table to inquire about my satisfaction with both the restaurant, and hotel in general. Breakfast was great...as good as a buffet gets at a mid/upper mid scale business hotel.

I used the fitness facilities, which were in perfect working order and clean, located on the 7th floor--accessed by taking the elevator to the 6th and walking up a flight of stairs. Laundry facilities are also located on the 7th. The room was clean and in perfect working order. I appreciated that they read my comments in my reservation, and everything was taken care of ahead of time. I enjoyed renting a bike and spending my last day biking around Leiden.

It is hard to find any faults with this place. If I were really picky, I noticed the water in the shower occasionally goes from normal to scalding hot...probably when someone in a neighboring room flushes a toilet or something--not an uncommon problem. But heck, I'm just glad the hotel has really hot water, which is not always a given.

I look forward to returning in warmer weather and basing out of the HGI Leiden for more touring.

  • Stayed January 2014, travelled solo
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nwh1774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, 15 January 2014
Dear Nwh1774,

It was with great pleasure that we read your review on Trip Advisor. Thank you for your fantastic review and the kind words about our staff. It is a great achievement for the team to be compared with the service level of a Waldorff Astoria! I will share your compliments about the staff with the entire team.

Thank you for sharing your feedback about the shower as well with us. This enables us to look into this and to find a proper solution.

We are looking forward to welcome you back in our hotel in warmer weather. Our Front Desk team would be more than happy to assist you in any touring plans in and around Leiden.

Yours sincerely,
Ciska Goeijenbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

Funky location in a commerce park. adjacent to a health museum. Modern, quiet. Due to the location, we took advantage of the Modified American Plan which included lunch and dinner each day. Food was fabulous. Comprehensive breakfast to satisfy most every culture.

Staff could not be nicer or more cooperative. Laundry facilities available within hotel.

Easy access from Schipol Airport by train. About half way between Amsterdam and the Hague. The World-reknown auto museum, The Louman Museum is nearby in Dem Hag.

We would highly recommend this property. We will return in future!

  • Stayed September 2013, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank WoodyR-R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, 15 January 2014
Dear WoodyR-R,

Thank you for taking the time to share your experiences on Trip Advisor. It was a pleasure to read your comment and I will share this with the entire team.

I am glad to read that you enjoyed our restaurant as well, both the breakfast and the dinner. These are nice compliments towards our chef and the kitchen brigade and a great motivation to continue on the same level.

We are looking forward to welcome you back in our hotel.

Yours sincerely,
Ciska Goeijenbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, Holland
Level Contributor
62 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 January 2014

This is a great hotel. Free parking, free fast-Wifi, cheap rates, good sleeping, good bathroom, awesome (included) breakfast also there work a lot of very friendly people and the public transport is nearbye. Great city's like Leiden, Amsterdam and The Hague also and the beach!

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasperw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciska G, Front Office Manager at Hilton Garden Inn Leiden, responded to this review, 15 January 2014
Dear JasperW,

Thank you for your great review on Tripadvisor!

We are looking forward to welcome you back in our hotel on a future trip to the Leiden area.

Yours sincerely,
Ciska Goeijenbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiden, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Modern hotel adapted to the needs of today's traveller. Conveniently located next to the Leiden Corpus museum and only 5' by taxi/car to the Central Railway station. Rooms are of high standards. Breakfast formula guarantees enough of diverse food to take you to mid-afternoon.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Johannes P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, 7 January 2014
Dear Johannes P,

Thank you for sharing your experiences with fellow travellers. Indeed, the Hilton Garden Inn concept is entirely adapted to the needs of today’s traveller, free unlimited Wi-Fi in all areas, Free Fitness, Free parking and a mini fridge in each room; great in combination with our 24/7, Pavilion Pantry® convenience mart that offers an array of snacks, beverages and anything else you might have forgotten to pack.
Thank you again and we all hope to welcome you back again one day at the HGI Leiden.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orania, South Africa
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 January 2014

You rarely stay in a hotel where you can't really find anything wrong. The service was perfect. We arrived early on a flight from South Africa and quickly got rooms as they were released. The rooms were as neat and well furnished as can be. The hotel is less than 5 minutes walk from a bus stop and not far (though complicated) to get from the highway. Leiden is so centrally situated that our stay at this hotel make it easy for us to visit Amsterdam, Rotterdam, Den Haag, Utrecht, Gouda, Delft and we even drove to Friesland one afternoon. The hotel is 15 minutes drive from the sea and also close to Keukenhof which we also visited. A perfect stay and we will certainly visit again!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacoKleynhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, 7 January 2014
Dear JacoKleynhans,

What an excellent review, it was a true pleasure to read. I share all comments that we receive with all members of staff, however, I will personally thank the team for doing such an outstanding job during your stay with us.
We all look forward to welcome you back again to Hilton Garden Inn Leiden on your next visit to Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Leiden

Property: Hilton Garden Inn Leiden
Address: Willem Einthovenstraat 3 | Leiden, 2342 BH Oegstgeest, Leiden, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Leiden > Oegstgeest
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Oegstgeest
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Leiden 4*
Number of rooms: 173
Official Description (provided by the hotel):
Hilton Garden Inn Leiden is an award-winning, modern hotel in Leiden, which is home to one of Europe's oldest universities. Our hotel, located in the picturesque birthplace of Rembrandt, is just ten minutes from Leiden town centre and close to Katwijk and Noordwijk beaches. Relax in a spacious guest room with signature Hilton Garden Inn amenities, including adjustable beds and complimentary WiFi. This Leiden hotel features a ground floor bar and restaurant which is open daily for breakfast, lunch and dinner. Pick up snacks and drinks from the 24-hour Pavilion Pantry(R). Hilton Garden Inn Leiden, located on Leiden's Bio Science Park, offers naturally lit, flexible meeting and event space. The hotel has a private dining suite and five modern meeting rooms for up to 112 persons. Each room has complimentary WiFi access. Free parking and A/V equipment are included as standard. The adjacent CORPUS Congress Centre and Bio Science Park form the unique components for successfully organising large meetings, product presentations or multi-day congresses. ... more   less 
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Also Known As:
Hilton Garden Inn Leiden Oegstgeest, The Netherlands - South Holland

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