We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good room, but restaurant lets it down”

Premier Inn Cannock (Orbital) Hotel
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Premier Inn Cannock (Orbital) Hotel
Ranked #2 of 3 Hotels in Cannock
Certificate of Excellence
Scotland
Level Contributor
187 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Good room, but restaurant lets it down”
Reviewed 20 June 2013

Stayed here for an overnight stay and could not fault the rooms which, as requested, were on the ground floor. But the restaurant was awful. We had reserved a table because, being a Saturday night, we thought they may be busy, but first of all we were put on a table next to a screaming child - and I mean screaming. We asked to be moved. My husband's beer was completely flat and stale, but upon complaining was given another. We do not eat red meat and the other choices were pretty poor. We wanted haddock and chips, but they were out of stock and we were told that the "fish" in the "fish and chips" was like cod so we ordered that, but it was nothing like cod - was soft and soggy, and completely tasteless. We were offered another meal but just took our money back. Shame on Whitbread but we have so enjoyed our meals in their "Thyme" restaurants before and we thought this would be similar. Breakfast was the normal high quality we have come to expect.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ObanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

169 reviews from our community

Traveller rating
    103
    49
    13
    3
    1
See reviews for
52
44
7
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Coventry
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2013

Booked four twin rooms for a golf weekend and found the whole experience, from start to finish totally hassle free. Booking via the internet was a breeze with lots of e-mail follow-ups to confirm the booking and reminders up to the day of travel which all adds to the comfort factor that this is a hotel chain that cards about its customers.
Arrival and check-in was quick and simple and, although a simple thing, with having automatic doors to the entrance and lobby made getting the luggage in a simple affair.
The rooms were very clean, tidy, modern looking with a high standard of fittings. The beds where also very comfortable and offered and excellent nights sleep.
Being directly attached to the pub/restaurant meant no need to endure the unpredictable weather come breakfast time which was nice.
All the staff were extremely friendly and helpful to ensure our stay was nothing less than perfect and will happily use the hotel again in the future.

Room Tip: One of our party was on crutches so the lack of a lift should be noted if you are similarly affected...
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank my0ldflares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bathgate, United Kingdom
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 May 2013

We stayed here for one night to break up a long journey from Edinburgh to Brighton.
We arrived after 11 pm and were greeted warmly and checked in very quickly.
The room was clean and the beds were comfy. We stay at a few Premier Inns when we travel in the UK and yes they all have the same decor. But you know exactly what you are getting and clean and comfy is important. Great value for money all round. The breakfast next morning was delicious and the waitress made us feel very welcome.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda_and_Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durham
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 May 2013

I have been in many hotels and guest houses around the world , some have been fab others grotty, The prices varied from the cheap to the extortionate . All had their good points , all had theor bad points but when everything is taken into consideration i.e. value for money none can beat this premier inn, I really could not fault it, Clean , Comfortable , Friendly. easily accessible and an ability to make one feel at home. I wiull deffinately book Premier Inn again

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denis f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
Reviewed 18 April 2013

Arriving after a very prolonged journey through a lot of traffic due to road works and just seeing that beautiful receptionist with a warm welcome and lovely smile,made all the horrible feeling I had go away,yes and the cleanliness and freshness of the room just made it all worth while. Thank you ,will defiantly keep coming.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridget B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlesey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2013

Could not have been more helpful. The receptionist booked us in the restaurant despite the website saying it was full and even phoned and cancelled the restaurant down the road we had booked! That's service! Despite being on a major junction, it was quiet at night apart from one yob determined to crash into the roundabout! Restaurant was very good. Only 1 criticism - hot breakfast was a little slow today. Overall a small and friendly hotel. One to recommend.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian J from Arlesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level Contributor
169 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 February 2013 via mobile

First I am a sold generally on Premier Inns but some are better than others despite being a chain group. I recently travelled to Scotland and drove from the south using the M6 toll. Previously I stopped at a hotel before the end of the toll road but this time stopped at the Orbital Premier Inn. This hotel is so much more accessible as you simply drive to the end of the toll road and a further mile or so you arrive. It is easy to find and asking is plentiful. A couple of things we found very helpful were the automatic doors on entry and exit. We had a standard room but would say it seemed cleaner than some others. The greeting was very welcoming and the pub attached provided standard fare ( nothing exceptional). The hotel is situated opposite a huge Sainsbury's and shopping centre. A good nights sleep and off early, great stuff and at bargain prices (watch for deals).

Stayed February 2013, travelled as a couple
Helpful?
Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cannock
0.1 mi away
Holiday Inn Birmingham North - Cannock
2.3 mi away
Days Inn Cannock Norton Canes M6 Toll
2.4 mi away
Oak Farm Hotel
Oak Farm Hotel
#1 of 2 in Hatherton
188 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
Featherstone Farm Hotel
Featherstone Farm Hotel
#12 of 20 in Wolverhampton
89 reviews
7.3 mi away
Holiday Inn Express Stafford M6 Jct. 13
6.9 mi away
Travelodge Rugeley
Travelodge Rugeley
#2 of 3 in Rugeley
134 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Cannock (Orbital) Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Cannock (Orbital) Hotel

Property: Premier Inn Cannock (Orbital) Hotel
Address: Eastern Way, Cannock WS11 8XR, England
Region: United Kingdom > England > Staffordshire > Cannock
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Cannock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cannock (Orbital) Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Premier Inn Cannock Orbital puts you smack bang in the middle of the UK's motorway and rail network. So it's no surprise this is where some of the UK's leading businesses have their home. But pleasure mixes with business too, thanks to the thrills and spills of Cannock Chase, plus the ups and downs of Alton Towers. Get away from it all strolling through the woodland in Cannock Chase. Or build up some serious speed along the mountain bike trails. Go ape at Go Ape. Our friendly team will help you enjoy your stay to the full. Spacious rooms and extra-comfy beds ensure you wake up refreshed and ready for another day on the go. Important info This Premier Inn does not have a lift. If you require a ground floor room please contact the hotel directly. Directions: From M6 J11: Follow A460 to Cannock. At first roundabout take 3rd exit. Next roundabout 1st exit straight ahead and continue for approx 1 mile. At next roundabout take 3rd exit, Next roundabout take 1st exit on slip road to car park. From M42 northbound: Join M6 toll road north to junction T7 after toll booths. At roundabout take 3rd exit followed by 2nd exit at next roundabout. Take 2nd exit onto slip road to car park. Transport and local information: Stafford Railway Station 9.9 Miles Cannock Shopping Centre 1 Mile NEC 26.9 Miles NIA 20.8 Miles Dudley Zoo 20 Miles ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing