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“GREAT STAY - 4&1/2 STARS - ONE OF THE BEST”

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Premier Inn Castleford (Xscape, M62 J32) Hotel
Ranked #1 of 2 Hotels in Castleford
Certificate of Excellence
UK
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“GREAT STAY - 4&1/2 STARS - ONE OF THE BEST”
4 of 5 bubbles Reviewed 22 October 2013

Nice location, with free parking for residents.

Check in was slick and made it to my room in good time.

Room was typical - spacious and comfy, although a quirk to have the sink in the bedroom with the toilet and shower hidden behind a sliding door.

Evening meal was superb - the £22 for 3 courses plus Premier breakfast was good value, but the food was excellent - the 8oz rump was particularly good - they have a good chef in there!

Overall, one of the best PIs I've stayed in - nice one!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kes_Jules_Jaik_Leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 1 November 2013
Thank you for your recent complimentary feedback on your most recent visit here to Castleford, we are delighted that we exceeded expectations.
I will let the chef know that his cooking is appreciated.
King Regards
Christine & The Team
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776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Wigan, United Kingdom
1 review
4 of 5 bubbles Reviewed 15 October 2013

Lovely clean comfortable hotel but would have thought twice about stopping had I know that the premier inns policy means that all phones have been removed from all rooms. Which means any little enquiry means you have to go to reception with and is not good if you become ill in your room or there is an accident . Shame really .

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rubiesnanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 25 October 2013
Thank you for your comments, we are delighted you found our hotel clean & comfortable, we always set ourselves extremely high standards so our guests have a great stay. The majority of Premier Inn rooms do not actually have phones in them & the removal of our phones ensured a consistent brand offering. Your comments have been noted for further review.

Warm Regards
Christine Booth
Operations Manager
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London, United Kingdom
1 review
1 of 5 bubbles Reviewed 15 October 2013

Bad customer service and some bits in room not right was woken up by noisy staff and dint get my money back when there is a good night stay garenteed I wont be staying again such a shame as the location

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrieann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 22 October 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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uk
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

A very warm welcome ,we were remembered from a previous visit.
As with our other Premier Inn experiences a Clean room and a very comfortable bed.
We had the meal deal which was good value and both breakfast and dinner were enjoyable and served by very attentive staff.
Very friendly bar staff,very efficient ,never a wait to be served.
We were however Very surprised that after having to leave the room at 04.20 due to a malfunctioning fire alarm we did not qualify for the Good Night Guarantee.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank focusrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 16 October 2013
Thank you for your kind response. We are glad that you enjoyed your recent stay here with us and had a very pleasant stay. I am sorry you were disturbed by the fire alarm but it is in place for your safety and we treat this as a very serious matter and the disturbance is dealt with in the most professional manner. If you feel you experienced dissatisfaction in this matter don't hesitate to contact me directly.
Christine Booth
Operations Manager
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Level Contributor
99 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

Stayed here whilst a course at the local XScape for 4 nights and it was a very nice Premier Inn with a modern feel. Was at the end of the corridor which was good for noise avoidance but facing onto the train track which really didn't bother me as they are very infrequent anyway. Room was very clean, comfy and fairly large, bed good and shower fine although this is the very first PI I have stayed where there are no baths! When I have stayed at other PI the temperature in the room has always bothered me but this one was fine. Didn't use the bar or eat on the evening but had breakfast every morning which was excellent every day; lots of choice and delicious. Even despite arriving on morning 1 after the waitresses had said it had been a massive rush the previous hour, there was plenty of food, juices and the coffee machine was working. Very friendly staff and I would certainly stay here again.

Room Tip: Rooms on the back are quieter due to not facing the road however, you do get train noise but this is...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frasfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 16 October 2013
We are extremely pleased here at Castleford that you enjoyed your recent stay and that everything met your expectations.
Christine Booth
Operations Manager
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North East
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 October 2013 via mobile

I love Premier inns and this one didn't disappoint.
Friendly staff.
Great breakfast.
Nice seating area downstairs. Lovely room with huge shower and three full size beds in family room.
Fairly priced drinks at the bar.
Great location for xscape.
We will be back.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dollywashers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 16 October 2013
Thank you for your recent feedback about your stay. We are so proud about the quality of our product and the customer service we offer so I am delighted that you experienced this recently.
We look forward to welcome you back on your return stay.
Warm regards
Christine & the team
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Grimsby, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 September 2013 via mobile

I ticked 5 for every box for this hotel simply because it's exactly what I wanted, a cheap and cheerful place to stay whilst I was at Xscape.

Staff we're very polite, friendly and professional.

Location is perfect, a stones throw from Xscape.

The room was faultless, comfortable and clean. The shower was amazing, very large and very powerful, hair and shower gel are provided.

We didn't use the restaurant facilities as we ate at Xscape, but the menu did look impressive.

Value was good, I paid £60 for one night.

Would return when I next want to visit Xscape.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CANDC2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this review, 4 October 2013
Your feedback couldn't delight us more as we pride ourselves on every aspect of customer care and satisfaction and I shall gladly pass your comments onto the team.
Christine Booth
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Castleford (Xscape, M62 J32) Hotel

Property: Premier Inn Castleford (Xscape, M62 J32) Hotel
Address: Xscape Colorado Way, Castleford WF10 4TA, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Castleford
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Castleford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Castleford (Xscape, M62 J32) Hotel 3*
Number of rooms: 119
Official Description (provided by the hotel):
Adventure and indulgence are top of the to-do list at Premier Inn Hotel Castleford (Xscape, M62, J32), with Xscape Yorkshire and J32 Outlet Shopping Village right on the doorstep. You could be hunting down bargains one minute and zooming down a 170-metre, real snow ski slope the next. Or if you're more into tracking down a business deal, then why not make use of our fully-equipped meeting rooms? And when you've ticked everything off for one day, rest up with our tasty restaurant and super comfy beds. Important info This hotel has showers only and is located next to both the motorway and a railway line. Directions: Take the M62 and exit at J32, signposted Outlet Xscape. Follow signs for Xscape and the hotel is situated next door to the Xscape building. Transport and local information: Xscape Ski Slope & Leisure Dome Junction 32 Shopping Outlet Village Diggerland Yorkshire - 2 miles Castleford Train Station - 4 miles Glasshoughton - 0.75 mile Glasshoughton Train Station - walking distance ... more   less 
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Also Known As:
Premier Inn Castleford m62, Jct 32 Hotel Castleford
Castleford Premier Inn
Premier Inn Castleford (Xscape, M62 J32) Hotel Yorkshire

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