After a lovely day at Chessington with 6 children we decided to stop here for supper on our way home as we had a journey of nearly 2 hours to do. It was a lovely sunny evening and we arrived about 7pm and sat in the garden, which wasn't that busy and was told that there would be waitress service.
Eventually the waitress arrived after introducing herself to the table next to us, telling them that she was new and so they should bear with her ( the gentleman on the table said that she had said the same last week too!).
We ordered 6 children's meals (which seemed very good value) and 2 fish pies. The children's starter of 2 small pieces of garlic bread appeared after about 20 minutes and then we had to wait for over an hour for the main course.
After about 40 minutes or so we asked the waitress how long it would be and she said that because there was a table of 12 in the garden the food would be delayed.
When it eventually arrived it was very disappointing. Several of the children had ordered fish and chips which was definitely the best dish as the chicken came without the BBQ sauce so was very dry "oh, that keeps happening" said the waitress when we told her.
The fish pie was made with uniform cubes of frozen white fish - no salmon or smoked haddock as the menu had promised. There were also random small new potatoes mixed in even though there was mashed potato on top. It was tasteless and definitely not worth the price. However, we were so hungry by this time we ate it anyway.
I felt sorry for the young waitress as she was the only person serving the tables outside for a long time. An older lady came out with a few of our plates and we told her how disappointed we were but she offered only a 'sorry about that'.
Seems such a shame as it's in an ideal position and could be a lovely place to be on a summer's evening. At no point did we see or talk to anyone who took responsibility for the situation. I would have expected the manager to come and apologise instead of leaving it to the young waitress but he just didn't seem to be around, and if he was he was avoiding doing so. Pretty poor customer service.
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