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“Where to start” 4 of 5 bubbles
Review of Premier Inn Chessington Hotel

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Premier Inn Chessington Hotel
Ranked #3 of 3 Hotels in Chessington
Durham, United Kingdom
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Where to start”
4 of 5 bubbles Reviewed 20 February 2014 via mobile

Visiting world of adventure, only the zoo and 1 ride open, But! Checked into hotel after a long day, told the room was the biggest in the hotel, yep it was, lovely clean room with a view from my room of my range rover in the carpark, clean room nice n quiet so far, got 2 more nights here n lookin forward to it

Stayed February 2014
Helpful?
Thank ritchiefamily_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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584 reviews from our community

Traveller rating
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    98
    46
    38
See reviews for
310
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Wishaw, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 February 2014

Was awakened every night at 1130pm with the person upstairs banging about. Then at 4.30am-5.00am with the person upstairs banging about again. I complained to reception and was told they would have a word with him. The noise continued though, nothing was done about it.
The noise from the busy road outside all night long. Very poor insulation / glazing. Another thing is no lighting near the main mirrors in the room, petty but annoying. Would not stay here again.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Chessington Hotel, responded to this review, 14 February 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallington, United Kingdom
1 review
5 of 5 bubbles Reviewed 6 February 2014

I would like to mention your night receptionist christine she was very helpful. And gave great direction to a pharmacy. And made the stay all so more pleasant. The room was great and had a lovely nights sleep .

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mareehump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavistock, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 February 2014

This Inn was easy to get to from the M25, free parking right outside the entrance, no fuss at reception, though only arrived at 01.00. Quiet room, clean bathroom, most comfortable bed, sheets and pillows, soon fell asleep. no rush to leave the next morning. able to have cooked breakfast next door even tho some minutes after official breakfast was over. Inn reception staff helpful without being pushy.

  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank francess56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, New York
1 review
5 of 5 bubbles Reviewed 2 February 2014

What can I say. We move to this hotel because the local travelodge was a nightmare. Here the baby bed was set out for us. Everything was clean, moon and very comfortable. The beds were new and the shower had endless hot water. The staff were chilled cucumbers and the breakfast was amazing, plentiful and cheap. Value for money and inspiring for future family holidays. We will definitely be staying again, in this location and others.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

Visited this hotel on business for W/E.
Typical Premier Inn, very basic but have everything ya need for a pleasant comfortable stay with good room sizes. The adjoining eaterie is a Beefeater restaurant which is Vast in size with a good selection of food and a great breakfast.
A good place to stay generaly

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marv C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 18 January 2014 via mobile

We stayed here last night, we got to our room which smelt of damp and was cold had my son with us who woke up a few times coz he was cold? The room did have heating we put it on but didn't make much of a difference.

I had to put my son in bed with me coz he was cold and uncomfortable in the single bed, his dad stayed in the single bed and said it was very uncomfortable if premier inn look at my account I have stayed in many and all excellent that's why I continue to use premier inn but this is a let down.

Room had patched up paint work which looked awful (see pics)

Upon checking out my husband mentioned to the guy on the desk about the paint job (he is a painter and decorator) and the mans response was that they didn't have time to finish.
Not being funny but it would take two mins with a roller.
See pics which I am about to upload and you will understand what I mean.

Stayed January 2014
Helpful?
Thank The3taylors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Chessington Hotel, responded to this review, 6 February 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Chessington Hotel

Property: Premier Inn Chessington Hotel
Address: Leatherhead Road, Chessington KT9 2NE, England
Region: United Kingdom > England > Surrey > Chessington
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Chessington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Chessington Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Enjoy a rollercoaster stay for all the right reasons, next door to Chessington World of Adventures ... more   less 
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Also Known As:
Premier Inn Chessington Hotel Chessington
Premier Inn Surrey
Premier Inn Chessington Hotel Surrey

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