I have just returned from a trip with my family and have to say this hotel is very good. I wasnt sure what it would be like at first being a Holiday Inn however the decor throughout is very good, all based on an african them which fits with the safari side of the resort and is done to a very good standard. From walking into reception right through to the rooms you will be pleased with how nice the place looks and feels. We had 2 nights here over the easter half term in April and really enjoyed ourselves. The rooms are clean and well layed out (we had a family room, large bed with a set of bunk beds for the kids) although it does seem to be pot luck whether you get one of the rooms with seperate side area with the kids beds and TV in.
I do feel however that there are a couple of things worth pointing out to would be visitors.
The in house restaurant the Zafari bar and Grill does decent food at reasonable (ish) prices. The kids also loved seeing King Julian wandering around a coming over for high fives and pictures during our meal. The price of the drinks however is extortionate.....£5.95 for a small (125ml) glass of sparkling wine?? In my opinion this is blatant profiteering as they know you are a captive audience and will have to pay it.
Breakfast is absolute CHAOS! You eat your breakfast in the Zafari bar and grill however the whole layout is shocking and could really do with looking at by the hotel management. There is a member of staff at a "Greet" area at the entrance were you are shown to your table, however this also where they layout cereal, toast machines, milk, pastries and one of the hot drink machines during breakfast?? (The hot buffet breakfast items are layed out to the side of this) This results in guests arriving and trying to get seated, those who have already arrived wandering in the same area to try and get cereal and drinks and on our second morning king Julian (Madagascar Character) posing for photographs in the middle of the very small isle!! As I said above its absolute chaos and I cannot belive they cannot work this in a better manner than they do currently. The breakfast was also a little below par each morning, the bacon wasnt cooked enough and nor were the tomatoes which were a quite hard. They also dont advertise the fact that the chef will cook you eggs any way you prefer as he is hidden round the back of the serving area and on the first morning I was stuck with the sloppy scrambled effort on the hot buffet area.
We also had an early entry ticket as part of our stay which should have given us access to the park from 9:00am however due to the fact we were waiting for "vehicles" to leave the park we didnt get in until 09:20.
Overall the hotel and the park were very good, dont let the points above put you off as they were the only low points of an otherwise fantastic break. The staff are all very friendly and curteous and will go out of their way to help you and make you feel welcome. (You will notice however that you get called "guys" about 200 times a day, it must be part of their staff training! )
If they could sort out the breakfast and the rip off bar prices I would have given them an excellent rating. Well worth a visit with the kids
- Official Description (provided by the hotel):
- Wake up to an African inspired reserve with zebras, antelopes, ostriches and the very rare Scimitar Horned Oryx roaming freely before your very eyes - it's the ultimate room with a Zoo! The hotel is perfect for family breaks with safari theming, African Adventure rooms, Penguins of Madagascar themed rooms, an indoor swimming pool, the family friendly Savannah Splash, gym & spa and the fantastic Zafari Bar & Grill. The hotel is part of the Chessington World of Adventures Resort and is just a few strides away from the Park. On weekends and during school holidays there are also animal meet and greets and character breakfasts. The hotel also has state of the art corporate facilities with 6 meeting rooms all with natural daylight, air conditioning and high speed internet access. At the theme park take on the KOBRA, our exciting spinning disc ride in Wild Asia, soar on the Vampire roller coaster through the depths of Transylvania or take a fiery spin round Dragon's Fury. Take a walk on the wild side with tigers, lions and gorillas in the Trail of the Kings, go underwater with sharks and stingrays in the SEA LIFE centre or journey to our new Wanyama Village & Reserve where the zebras and antelopes roam. ... more less
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- Also Known As:
- Holiday Inn London - Chessington Hotel Chessington
- Holiday Inn Chessington
- Chessington Holiday Inn
- Chessington Safari Hotel Surrey