Very disappointed with Elstree Village. Stayed last Thursday/Friday/Saturday nights. On way home we realised that a new shirt still in M&S bag had been left in wardrobe.
Sunday rang hotel told housekeeping were off duty.
Rang hotel early Monday/ told room was occupied so they couldn't look. I pointed out that surely the chamber maid would have ensured wardrobe cleaned . Change of response they would contact housekeeping no respofnse would ring back. They didnot I rang back that particular chambermaid was of duty. Another call yes the chambermaid had been contacted she knew where shirt was. She would let them know when she returned.
No further calls have been received.
Tuesday Hotel staff still behaving in uninterested way.
The responses give a very bad impression on the integrity of staff and on the organisation. Lost / forgotten items.....found by staff /put in designated place with room number and date. Those answering phone know where to look and can respond to customer. Arrangements can be made for collection and return.
In this particular case we are not expecting spring lean to find an earing. This is a fairly obvious left behind item.
Could I have a response from a senior manager. For family reasons my husband and and I stay at Elstree 4/5 times a year. I am still waiting shirt and response.
- Official Description (provided by the hotel):
- Village Hotel London Watford is located just off Junction 5 of the M1, 1 mile from Elstree and Borehamwood Train Station and just 30 minutes from Central London. It is ideal for quick access to the M1, M25, A1 and Watford Junction Train Station. Nearby attractions include Wembley Stadium, Harry Potter Theme Park and Legoland. Village Hotel London Watford has 120 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, Hair Salon, state-of-the-art Health and Fitness Club, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more less
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- Also Known As:
- Village London Hotel Elstree
- Village Hotel London Watford Elstree, Hertfordshire