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“Very enjoyable stay”

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Laura Ashley The Manor Elstree
Ranked #1 of 2 Hotels in Elstree
Certificate of Excellence
Reviewed 7 September 2013 via mobile

I was a bit worried about booking after reading the reviews but am now glad I ignored them.
On arrival I had a very warm welcome and was shown to my room which was beautifully decorated and very clean.
The food in the restaurant was top quality and the staff couldn't do enough for you all very professional , people have to realise you have pay for quality .
On the whole a fantastic stay thanks to tommy and his team for all their efforts .

  • Stayed: August 2013
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Thank joanne j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManorGM, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 9 September 2013

Thank you for your kind review of Laura Ashley The Manor.
I was very pleased you took the opportunity to create your own impression of the hotel and that it was "fantastic stay".
I will pass on your comments to Tommy and the team as this positive feedback is always very well received & acts as excellent motivation to the team.
We hope to welcome you back to The Manor very soon.
Regards,
James Mahaffey
General Manager

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1,116 - 1,122 of 1,128 reviews

Reviewed 28 August 2013 via mobile

The hotel has recently become a Laura Ashley hotel - strange concept in itself. But it might work. Needs to improve level of customer service before I return. Good things - view from the bar across to London. Amazing gardens. Comfy beds.
Bad things - service in the bar, slow and not very polite. Barman ignored me for about 10 minutes then asked me "you alright?" When I finally went up to the bar to order a drink. The menu is nice and food pretty good. Again, service amateurish and although our waitress was sweet she didn't have much of a clue. In think prices a bit high. The restaurant is lovely - classy decor and original wood panelling. No gym no spa which would make it more attractive to business travellers
Must try harder!

  • Stayed: August 2013
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Thank Maurdunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManorGM, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 2 September 2013

Thank you for your comments about your recent experience at The Manor.
It is true to say the hotel has recently become part of the Laura Ashley brand. We are therefore undergoing a process of change & improvement in all areas of the business. The service in the restaurant & bar is one of the key areas we are working on.
In terms of gym or spa it is unfortunate we do not have these facilities. But we do have an agreement with a local gym that can be used by guests of the hotel free of charge.
I urge you to visit the hotel again very soon to experience the correct level of service, I am confident you will find a marked improvement upon your last visit.
Regards,
James Mahaffey
General Manager

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Reviewed 10 August 2013

Website not helpful.
Wanted to know what food was on offer in restaurant and could we book a deal of half board as website gives B and B deals.
Phoned to enquire but phone rang and rang.
Phoned 2 hrs later and the phone was answered promptly but person who I asked the question to disappeared to ask somebody but after hanging on over 4 mins I decide not to bother.
Love Laura Ashley clothes .. especially the sales and the shop assistants are helpful.
Shame this place seems to have teething problems but at £150 per night for a double with breakfast I was expecting something else?.

  • Stayed: August 2013, travelled as a couple
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6  Thank babyhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheManorGM, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 14 August 2013

As a management team we are always open to feedback, but I was unhappy to see your comment about your recent experience with the new website & telephoning the hotel.

As you correctly point out these are “teething issues” both of a new website and establishing the new standard of the hotel. Nevertheless your request was very simple in nature and I can fully understand this affecting your expectation of the hotel.

Please be assured this is an unusual occurrence and not the way in which Laura Ashley The Manor carries out its business.

If you are still wishing to visit the hotel, and I do hope that you do, please contact me directly and I would be more than happy to discuss your half board requirements.

James Mahaffey – General Manager

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Reviewed 30 December 2016 via mobile
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Stayed: December 2016, travelled with family
Thank Åsa Å
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Dave S, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 24 January 2017

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Reviewed 7 December 2016 via mobile
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Stayed: December 2016, travelled on business
Thank Catrin G
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Dave S, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 13 December 2016

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Reviewed 16 November 2016
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  • Stayed: November 2016, travelled as a couple
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Review collected in partnership with Wizz Tours
Thank W5417OSmarcink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave S, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 13 December 2016

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Reviewed 19 September 2016 via mobile
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Stayed: September 2016, travelled with friends
Thank Epicuk
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TheManorGM, General Manager at Laura Ashley The Manor Elstree, responded to this reviewResponded 20 September 2016

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Additional Information about Laura Ashley The Manor Elstree

Address: Barnet Lane, Elstree WD6 3RE, England (Formerly The Edgwarebury Hotel Elstree)
Phone Number:
Region: United Kingdom > England > Hertfordshire > Elstree
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Elstree
Price Range: £97 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laura Ashley The Manor Elstree 4*
Number of rooms: 49
Official Description (provided by the hotel):
Welcome to Laura Ashley The Manor Elstree, Hertfordshire. The hotel is set in 10 acres of gardens and natural woodland. With views overlooking the Hertfordshire countryside and central London, the hotel is ideally situated with convenient rail and road links to London - only 20 minutes by rail from London and 9 miles by road, an ideal starting point to discover the surrounding area or a peaceful retreat to get away from it all. There are 49 designer bedrooms, an award winning fine dining restaurant, wedding facilities, a bar, meetings, events and banqueting facilities as well as beautiful garden areas. The hotel was bought by Laura Ashley PLC in 2012, making this the first of the company's boutique hotels. The hotel has a variety of rooms and suites available in either the main tudor house or the contemporary wing. Each room has been exclusively and individually designed by the Laura Ashley design service team, providing a truly unique style. Our Junior & premium suites (the Knightsbridge, Grosvenor and Mayfair) also have a separate lounge area. Today, the gardens have been brought back to life, capturing the feel of a true English garden. Leading from the lawn to the pond is the rose arbour, with its dramatic climbing roses. Above all, there is enough space for an enjoyable walk around the garden. Original period features have been restored to their former glory, creating a charming and charismatic venue for business or pleasure. The hotel also houses a multitude of modern conveniences ensuring a pleasurable and carefree stay is guaranteed.. ... more   less 
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Also Known As:
The Edgwarebury Hotel And Restaurant
Elstree Corus Hotel
Laura Ashley The Manor Elstree Hertfordshire

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