We stayed here as there was a family wedding nearby and Hotel selection in the area is scarce, which I presume why this "business" still stays afloat. The owner from the outset was rude and abrasive, with vulgar jokes about the big mirror in our room and its potential uses. Our room was upstairs and was reasonably sized for London, the downstairs rooms, however, where the rest of the family stayed were minute, the ends of the bed touched the sides of the wall. Cleanliness was just about acceptable, with the exception of the bathrooms, which are tatty and tired, very much like an old peoples home. I wouldn't mind it so much if the showerhead had worked and my wife and I were not reduced to sitting in the tub using a coffee cup to have a "shower". The most disappointing thing was the breakfast, which allegedly is included in the price . This is not your customary cooked, full English found in most B&Bs but rather 2 packaged croissants some jam , 30g pack of cornflakes and 3 sachets of instant coffee left next to our bed in the room from the night before.the room was not cleaned and the "breakfast" not replaced for the next morning even though we stayed for 2 nights. The rest of the family had issues with the heating, which could not be turned off and felt like they were in a sauna. To add insult to injury, as we were slightly late to check out after a 4am finish to the wedding the next morning, the owner was complaining in full volume to other customers about customers"not being bothered to get out of bed in time", true to an extent, but unprofessional.
It is sad to see how theres complete lack of pride in providing any semblance of good service. This is indeed the sort of place you find slaughtered on shows like the hotel inspector, and will not be returning here in this lifetime (or the next)
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- Also Known As:
- Oak Hotel Enfield