I phoned before arriving to confirm a time that my family and I would arrive. They only had a double room booked for us but I explained that I booked 6 weeks in advance and had booked a double room with an adjoining room for the children. They wanted to charge me an extra £59 on top of the previous price agreed. I was not happy and told the receptionist to contact her manager and phone me back. I waited half an hour, no phone call so phoned back and was told yes they would agree to the original price.......the alarms should have started ringing then!
We arrived at the hotel, on a junction with a VERY busy crossroads (not mentioned on their website) The building looked lovely but as soon as you enter the building I realised it was not a hotel but more of a hostel or DSS hotel. It stunk of cigarettes, the carpets were filthy and the reception counter area was all covered with a plastic shield. It looked like there may be trouble here on a regular basis.
The receptionist was very nice but wanted payment before we saw the room. My husband paid but I told him not too. We were taken up to our rooms. Once I opened the doors I truly wished that we had not booked this place. The room looked grumby and smelt of cigarettes, the windows were wide open at 7pm, obviously to let out the smoke! The ensuite was ina tiny cupboard and we could not shut the door once sitting on the loo. The loo had old toilet paper in it and the shower clearly had not been cleaned as there was still soap scum on the tiles. The carpet was filthy and clearly had not been hoovered for a while. When I went to close the windows I saw outside on the ledge roughly 70 cigarettes butts. NICE! The sheets were clean but I did not have the guts to look under the bottom sheet. Our childrens room was still grubby but did not smell of cigarettes. Our sleep was the worst experience ever. There was constant traffic and we could not sleep at all. And to top it all there was no breakfast. It was the worst 'hotel' i have ever stayed in and for others to give it great reviews astound me. Please do not stay here go to a travel lodge!
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- Also Known As:
- Holtwhites Hotel Enfield