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“Good, clean, comfortable” 4 of 5 bubbles
Review of Premier Inn Gravesend Central Hotel

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Premier Inn Gravesend Central Hotel
Ranked #1 of 5 Hotels in Gravesend
Certificate of Excellence
Boston, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good, clean, comfortable”
4 of 5 bubbles Reviewed 27 June 2014

This is a good Premier Inn. It is very well situated, within easy walking distance of the town, and right next to a park. On the down-side, the Beefeater restaurant is mediocre. Poor service and a boring menu. And despite booking months in advance, we only achieved the £29 rate on one of our five nights.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WineFoodMusicLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this review, 13 July 2014
Thank you for your feedback on your stay. I am glad that you found that the hotel was situated in a good location of your stay with easy walking distance to the town centre. Your comments have been passed on to the restaurant regarding your meal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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313 reviews from our community

Traveller rating
    153
    118
    33
    6
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Sheffield, United Kingdom
1 review
4 of 5 bubbles Reviewed 25 June 2014

I had a noisy room which was changed and refunded without quibble. As a first time Premier Inn customer I found one breakfast staff member to give very poor service in their rushed explanation of the semi self service concept. I would rather have been seated and had the concept explained in a clear way. This spoiled the start of one day and on a further day when I turned up (according to the same female staff member) too late. Despite being in time according to the room advertising of the breakfast times. The staff member was almost argumentative. This spoiled another start of a further day. HOWEVER, All other staff at the hotel, restaurant and bars were friendly, helpful and efficient and seemed to be genuine in their desire to provide a great service.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this review, 13 July 2014
Thank you for taking the time to give us your feedback on your stay. It really matters to us that our guests enjoy every part of their stay. Your feedback is very much appreciated. Looking forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
162 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 631 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

This is a budget hotel. Room only and minimalistic. They guarantee you a good nights sleep or your money back. It is clean and comfortable and pretty peaceful. Very hot, no air conditioning but I didnt see the fan until 0400 hrs and turned it on and it did cool the room down. The staff are simply delightful. They are nice and kind and very helpful and they speak English! There is a restaurant besides the hotel which is a Beefeater. They serve breakfasts, lunch and dinner. The meals are nice. Make sure you ask for towels as they usually leave one towel for the whole room.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this review, 13 July 2014
Thank you for your lovely feedback. Your comments have been passed to all the team members and the staff in the restaurant on how you enjoyed your stay. Your feedback is very much appreciated and we hope that we will see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 11 June 2014

Stayed here whilst on a business trip in Gravesend town centre and as I was travelling by train, I opted for this hotel as the name kind of implied it was kind of near the town centre. It's a good 20 minutes walk from there and closer to Northfleet than Gravesend.

Firstly, let me say that all the staff I spoke to (3 of them) were all friendly and couldn't do enough to help. The room was standard quality for a Premier Inn - clean, a king size bed with additional pillows, my room also had a sofa bed - although I'd booked a double. I found the bed too firm fro a good night's sleep.

My room was at the rear of the hotel and so had no road noise - the road in front was fairly busy even after 10pm - although the hotel is set back about 150 metres and behind the Beefeater pub, so you shouldn't get traffic noise even the rooms at the front of the hotel However, the pubs beer garden is only a few metres away from the hotel on that side.

There was a heater in the room with thermostatic control, but no air conditioning and even in early June it was very warm during the night. An electric fan was provided but it was too noisy to sleep with it running.

The shower was over the bath - standard for Premier Inn but the pressure was too low and it was like showering with a toy watering can!

If you drive to this hotel - as most people will probably do, a trip to the town centre will need to be by in your car or by taxi - don't be fooled by the "Central" tag.

Room Tip: If you are early to bed or a light sleeper, I'd recommend that you ask for a room at the rear of...
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bluesaintdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this review, 13 July 2014
Thank you for your feedback. We appreciate your comments as it really matters to us that our guests enjoy every aspect of their stay. We apologise that on this occasion our hotel fell short of your expectations. I will pass your comments on to the staff on how friendly and helpful they were.

Our hotel is situated by the Town Centre which is centred around lost of historic places to see including Pocahontas, promenade and a shopping centre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 June 2014

Poor quality for the price, rooms very tired and in need of some tlc
Connection to a Beefeater pub seems to lead to excessive noise at closing time which causes major disturbance for sleeping, staff unable to manage this

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Louloubmth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Gravesend Central Hotel, responded to this review, 13 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

I booked same day and arrived at the station was 5 minutes in a cab and cost me less than £5 in a cab I arrived to be greeted by the lady at reception who was really friendly and checked me in quickly . My room was lovely and big and I was really surprised how the tiny extras like the pillows the cushion in the room and the actually known makes of carex soap and imperial leather body wash. Everytime I went downstairs staff were really friendly. Ate in Reasturant beefeater breakfast they said go help yourself so we went round and it was continental so we thought that was what was on offer so cooked some toast and sat down and was eating our toast then lady comes over asks if we want cooked breakfast which annoyed me because I'm not gonna pay for 2 breakfasts and I really think they are over priced !!! But dinner was good there good old pub food and they even wrapped up our puddings in foil and let us take them away which was amazing! Overall so happy with my experience !

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cremona91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this review, 13 July 2014
Thank you for your feedback. Your comments go a long way with appreciation. We are glad that you had a lovely stay and look forward to seeing you in the near future. Your comments will be passed on to all the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 20 May 2014

Thank you very much for your help Nikky
the room was alright for budget hotel you can't expect 5 stars ;-)
But i saw better premeir inns.
Me and my colleague we had dinner at the restaurant we choose vegetarian options she had vegetable lasanha and i had spicy beanie burger.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RaquelBruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Gravesend Central Hotel

Property: Premier Inn Gravesend Central Hotel
Address: Wrotham Road, Gravesend DA11 7LF, England
Region: United Kingdom > England > Kent > Gravesend
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Gravesend
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gravesend Central Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
A family friendly hotel, located next to a peaceful park just outside of Gravesend town centre. Our hotel has several different types of room including 3 disabled rooms, one of which includes a wet room. We also have access to a meeting room; please contact hotel for information. ... more   less 
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Also Known As:
Premier Inn Gravesend Central Hotel Kent

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