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“Fantastic looking from the outside, lacks upkeep inside”

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The Overcliffe Hotel
Ranked #5 of 5 Hotels in Gravesend
Reviewed 8 November 2011

From the outside this lovely georgian looking buiding looks impressive. But the facade ends when go through the large black and glass front door.
The reception is small and uninviting with stuffed foxes to greet you, looking more like a Taxidermists than a hotel reception.
the stair wells a hall ways are narrow and difficult to manoeuvre with cases.
the bar is small and pokey, don't come here if you want decent real ale, the best you will get is a variety of bottled beer, the type which are 4 for £5 in the local Morrisons.
The carpets are aged and stained through-out.
The TV's something from the 90's and you are lucky to get the old 5 channels.
The free internet access is free, but the access is dependant on which part of the hotel you happened to be in.
The curtains in the room I stayed in were tired with hooks missing, so drawing them was a feat in itself.
it's not that the hotel was dirty or the staff unfriendly, in fact you hardly see staff.
There is a distinct lack of investment in all the rooms I stayed in, which is a shame from this magnificent looking hotel.

I wanted it to be everything it should have been from the outside.
but it wasn't.

  • Stayed: November 2011, travelled on business
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Thank IanMarcroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 43 of 55 reviews

Reviewed 27 October 2011

I stayed there for a week whilst searching for accommodation in the local area.The room was on the ground floor and I found it a bit old-fashioned but nevertheless comfortable. The hotel itself is relatively small and run by the owner and his friendly staff. The atmosphere is easygoing and laid back so don't expect smart service at all times.

The restaurant is open only for for breakfast and dinner in the evenings. The breakfast is cooked fresh whilst you wait and the evening meal is comparable to many smart restaurants in central London. The restaurant is popular at weekends so reservation is a good idea.

The location close to Gravesend Station and the new High Speed Rail links means that you are only 20 mins from Central London or four minutes to the Eurostar connection to France and Belgium.

Gravesend is not well known as a tourist place but there are a couple of nice riverside pubs a short walking distance from the hotel and the burial place of Princess Pocahontas is in the nearby church of St. George.

In short, a small country house type hotel that is slightly quirky but quite cosy with a smart restaurant that boasts one of the largest menus in the area. Ask for discounts on the rack rate.

Room Tip: Ask for the ground floor if you have heavy luggage.
  • Stayed: August 2011, travelled solo
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3  Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

Awful! Shabby, unclean and unimpressive! Never have I been spoken to so rudely by a member of staff in an establishment such as this. The staff were dismissive and down right rude. After having stood at reception for more than 10 minutes we were then approached by a man who rudely questioned us on our reasons for being there and made it feel as though our being there was an inconvienience to him. We left without checking in at all....enough said.

Room Tip: Dont bother
  • Stayed: October 2011, travelled as a couple
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Thank Bernarda7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

This was awful! Room dirty and overlooking the rubbish bin store, cramped around bed. Duvet covers worn, split and marked - as was other bedding. Shower head calcified and stained, cubicle not impressive either. Towel-rail power lead in bathroom attached with tape. Doors heavy and noisy. Taps loose. Carpet in bathroom very dirty. Cobwebs hanging from ceiling. Archaic television with failed remote. Worn furnishings throughout.

The only service received was on arrival, and that was scant. Spent 2 nights (could not get room in a proper hotel before then) and saw no-one except when retrieving room key from the bar-person in the restaurant (who didn't know us but gave us the key without verifying identity) as the reception was closed (did not see it open at any time). No help getting taxi or with luggage (up/down steps) or with absolutely anything! Very poor!!!

Only thing going for this place is it's location for the town.

Room Tip: Check EVERYTHING very carefully
  • Stayed: June 2011, travelled with family
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1  Thank Anyportman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2011

Fortunately we only had to stay here for one night. The stuffed foxes in the foyer did not endear us but we checked in anyway. The first room we were offered had not been hoovered so we went back to reception. The staff were hugely apologetic and we were given the key to another room - which also hadn't been hoovered. Eventually we were given the keys to a clean room.
The next problem was the lack of ventilation. Our room was at the front of the building near a main road so understandably there was double glazing. However it was totally sealed and there was no way of ventilating the room which was far too hot. We were told that we could check out at no charge but as it was 10.30 pm and we needed to be up early we had to stay. It was hot and uncomfortable all night and felt very unhealthy. We woke to find the invoice under the door for the full cost of the room and a bar bill which had already been taken by debit card.
The plus points to this hotel are its location, car parking, friendly staff and the lovely conservatory attached to the bar area. The down sides are that it is dated and clearly needs investment in modern appliances such as vacuum cleaners and air conditioning.

  • Stayed: June 2011, travelled with family
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Thank Fiandgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2011

This was our second time staying at the Overcliffe Hotel.
I have to admit we stay here out of convenience rather than any great loyalty to the hotel as it's only a few minutes walk from Gravesend town centre and the fast train to London.
The ambience of the hotel is lovely although it does lack some obvious upgrades such as the bathrooms. I get the impression they use a handyman for their maintanance rather than a professional due to the finish of things such as tiled (un-grouted) panels in the bathroom etc...
The personnel of the hotel are nice and friendly, although they are hard to find sometimes as the reception seems to be manned sporadically.
We didn't eat here this trip but went down to the bar late in the evening as it's a very pleasant area to relax in. Drinks aren't too expensive for a hotel either.
The rooms are comfortable and clean and this time we had a view of the back garden which is nice.
All in all, a pleasant one night stay which I dare say we will do again next we're in Gravesend.

Room Tip: Don't take the room next to the reception.
  • Stayed: March 2011, travelled as a couple
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1  Thank Thai_Rain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

Staff helpful if not a little excentric .... Breakfast very nice BUT ..... rooms awful, old and outdated. Old fittings, horrible heating/hot water and very dirty carpets. Had to use towels to walk on when leaving (outdated) shower as floor so unclean.

  • Stayed: March 2011, travelled on business
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Thank MrNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Overcliffe Hotel

Address: 15-16 Overcliffe, Gravesend DA11 0EF, England
Region: United Kingdom > England > Kent > Gravesend
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #5 of 5 Hotels in Gravesend
Price Range: £104 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Overcliffe Hotel 2.5*
Number of rooms: 30
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Also Known As:
The Overcliffe Hotel Gravesend, Kent

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