Me and my partner have used this hotel in the past a few times in the past, as it is at a convenient place for us.
Unfortunately our last visit is where we were booked for the 7th Dec. 2013 where we booked online. To our great disappointment when we arrived to check in as we normally do, we asked to extend our check out time ..... Well we had done this in all honestly normally the following morning !
The receptionist an elderly lady with blonde hair and glasses made us aware that we could extend from 11am until 1pm for £20 extra. Which was fine as we had asked for this, the problems started when i raised the fact that we had never previously been told or either charged for this service. The dear lady with an attitude started going on that this should have not been the case and that she would have to look into the fact why and who didn't charge us. To add insult to injury the receptionist that we now believe to be a lady named Karen , gave a dirty smirk at us, by now my partner was upset to receive such a unprofessional gesture from an establishment where we have spent a great deal of cash both in the hotel and the restaurant & bar. As things started to heat up a manager by the name of George we believe came on the scene, now what a difference in attitude . He was a professional with some compassion for the hotel ! We were almost convinced by now to stay on, when the rude lady now started to basically laugh in my face saying that we should review the CCTV, to which i agreed and wanted to be viewed there at that present time, she then just threw her pen and shaken her head..... That was it for me...... Now another manager turned up to hear the story.... She was a Scottish lady..... To our disgust she took side with the lady so i calmly said if the lady who started the commotions were a man i would loved her to have been a man, through my dis-pear i would have pulled her over the counter, the rude arrogant person. She is a very poor ambassador in my opinion and has lost our custom, and our friends !
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- Also Known As:
- Bridge Hotel Greenford
- The Bridge Hotel Greenford, Greater London