Stayed at the hotel and booked a dinner bed breakfast package whilst on business in Harrow.. Ate on a very quiet Monday evening with only a handful of diners, we received £22 credit to use against the a la carte menu. I tried the trio of salmon, the chicken linguine and the creme brulee. Each course was ok but not delicious. The main course was too creamy and bland not to mention dull to look at! It was crying out for fresh tarragon and some vegetables. Colleagues said the same about their courses and were not amused when two very hard, badly burnt in the middle, sticky toffee puddings were produced, chef clearly needs to learn how to use a microwave! Service was lovely if a little slow...in respect to the pudding drama apologies were offered and the question of a replacement dessert but the replacements were itemised on the bill which is unacceptable in the restaurant industry and should have been removed as a gesture of goodwill.
Because we had gone over the inclusive dinner rate, therefore needing to pay money plus the fact a colleague had a glass of wine that they could not find the price for, the bill took nearly half an hour to arrive, embarrassing! I will not return when I next stay at the hotel.
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