Six of us booked a table at Prezzo for New Years Eve and were all really disappointed by the service.
I'll start with the good though. We had a great table, round and in the middle of the room and the food was really nice. The atmosphere was pleasant, great xmas music going and not too noisy. However that's where the good ended.
We expected the restaurant to be absolutely buzzing but it was practically empty when we got there at 7.30 and was just about full when we left at nearly 10oclock. That's not the restaurant's fault, but it doesn't explain why absolutely everything took so long, the staff were miserable or why we had to keep asking for things because the only thing offered to us were menus. I guess they expected us to order and make our own dinner because we had to ask for our drinks and food order to be taken, the former sat at the bar for 10 minutes before we got them (We could see our wine sitting there, calling to us), we waited even longer between our starters and mains, only half the table had been cleared when we were offered dessert menus and we waited so long for our dessert order to be taken that we chose to go without. When a friend pointed that out, the waiter looked as if he couldn't care less. Which maybe he couldn't, but his job is to pretend he does care.
As a waitress myself I felt a little guilty for not leaving a tip as it was new year and the food was actually quite nice but I completely understand why no tip was left. The restaurant wasn't brimming with guests but the man who I assume was the manager seemed to be spending more time with the large party of people waiting at the door than he did focusing on the customers he already had. The waiters and waitresses were all over the place, bringing the wrong food to tables leaving half the plates on the table without coming back to collect them. We even had the wrong cutlery, a few of us had butter knives while the rest had steak knives and that was before anyone had ordered a thing.
Over all, we had a disappointing evening and won't be coming back.
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