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“Excellent position good night's sleep”

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Premier Inn Horsham Hotel
Ranked #2 of 6 Hotels in Horsham
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent position good night's sleep”
Reviewed 20 August 2013

We stayed at Premier Inn Horsham for 2 nights August 2013. We slept well and had a massive breakfast, though if I had realised what was on the continental I may not have bothered paying the extra for cooked. Interestingly there was no room on the feedback to say why I chose this hotel over the Travelodge ie there was free on site parking. As it turned out the position was excellent, right by the station and a 12 minute walk to the town centre.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CautiousCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 2 September 2013
Thank you for your feedback, great to hear you slept well. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Newcastle Upon Tyne
Level Contributor
98 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 August 2013

Stopped here for one night in Aug.It was very easy to find as its centrally located opposite the train station in Horsham. The parking is free for guests (its just if your only going to the pub its pay and display) we arrived after a 7 hour drive so were tired but found a very friendly and warm welcome,as the hotel is on a fairly busy road we asked for a room at the back the guy on reception tried his best to meet our request as it happened they were pretty busy so he gave us a side room. As it happens we weren't disturbed at all by the road and the bed was very comfortable and we both slept very well.The room was large (with a huge bathtub!) and clean and we had everything we needed.We ate tea at the pub next door and really enjoyed it. Very happy with our stay think its fair to say you always know what you get with a premier inn.I think the price was pretty resonable too.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsty38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 2 September 2013
I am very glad to hear that you were met by friendly, welcoming staff upon your arrival. I will pass on your comments regarding the cleanliness of the room to Housekeeping who take great pride in ensuring all rooms are to a high standard. Thank you for taking the time to comment & we look forward to welcoming you back in the near future.
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margate
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2013

I came to stay here for a wedding and was pleasantly suprised by this hotel. The two ladies on reception straight from the start were extremely warm, friendly & helpful. Not what I had expected at a budget hotel. The room was very spacious & clean & we were even provided with a fan. We were put at the back of the hotel which was very quiet. We did not have breakfast so unfortunatley cannot comment. A special thank you to Emily & Becky on reception for all their help & to Jill in Housekeeping for accommodating us with a early check in.

Room Tip: Ask for a room at back of hotel. Hotel does not have a lift so I would ring the hotel before to requ...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melissa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 2 September 2013
Many thanks for taking the time to comment on your fantastic stay with us. It is great to hear that you were met by 2 lovely ladies, a special thank you for mentioning Emily, Jill & Myself I will ensure I pass on your comments to the team who will be very thankful. We hope to welcome you back in the near future.
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Cambridge
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2013

Not a particularly pleasant stay. I spent two nights in two bedrooms at 28 degrees. The staff were friendly in the premier and at the Beefeater. However the service in the Beefeater was appalling. At breakfast I was left 20 minutes waiting to be served. I didn't stop for breakfast that morning, and they didn't charge for the breakfast either, so fair play to them. However on the morning I left I decided against the breakfast again after seeing some other guests breakfast under a hot plate for 15 minutes. For what was offered, it was far too over priced. Unlikely I would stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Horsham Hotel, responded to this review, 19 August 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Management Team at this hotel. Thank you once again for taking the time to leave your review.
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Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2013 via mobile

Comfortable clean a.d quiet, just what you'd expect from a Premier inn. The only thing that I can criticise would be my experience at breakfast. One of the waitresses talked constantly and loudly to everyone about utter rubbish while one of her colleagues hovered every where! It was loud, noises and very very annoying!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GFDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 August 2013

Squeaky beds when ever one of us turned over it kept the others awake, no air conditioning so had to have the windows open listening to the traffic. Rooms not well insulated for noise could hear people in room over head!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SDP150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Horsham Hotel, responded to this review, 14 August 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 July 2013

We have stayed here several times and feel it is good vfm. Spotlessly clean with pleasant staff and reasonable rates. Our room was very warm though, with only an electric fan and one window that didn't open very far, so no chance of a through-draft. Stayed 4 nights and on the 3rd morning awoke to no hot water. We were told there was a problem with the boiler; nothing was offered to redress this, eg a free breakfast....

Room Tip: Ask for a room that does not look out over the railway
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Horsham Hotel

Property: Premier Inn Horsham Hotel
Address: 57 North Street, Horsham RH12 1RB, England
Region: United Kingdom > England > West Sussex > Horsham
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Horsham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Horsham Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
Horsham Premier Inn is located opposite Horsham train station with regular trains to London. It is less than a 10-minute walk from the town centre and close to restaurants, bars, shops, a cinema and bowling alley and a sports centre. There is a large free car park for guests and an on-site Beefeater restaurant. ... more   less 
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Also Known As:
Premier Inn Horsham Hotel Horsham
Premier Inn West Sussex
Premier Inn Horsham Hotel West Sussex

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