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Premier Inn Horsham North (Horsham Station) Hotel
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Reviews (569)
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All reviewsbeefeater next doortrain stationno liftcar parkbeefeater restauranttown centreexcellent locationwhat it says on the tincomfy bedthe ground floorfamily roomshort walkwould stay againattending a weddingample parkingnight's sleepgood nights sleep
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Reviewed 7 April 2014

As ever, we were not let down by the standard we expect from any Premier Inn. Great staff, clean, spacious room, comfort and a good nights sleep comes as standard. The bonus of this Premier Inn is it's location directly opposite the train station which meant easy access to Crawley, the south coast including Brighton (eventually). We would definitely return.

  • Stayed: March 2014, travelled as a couple
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Thank StelucLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham North (Horsham Station) Hotel, responded to this reviewResponded 4 June 2014

Thank you for your review regarding our hotel, I am very happy that you found the staff to be helpful & the comfort of the room was to a good standard. We hope to welcome you back in the near future.

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Reviewed 5 April 2014

Excellent service all the way through. Mum was suffering from some health issues and they looked after her so well. Swapping rooms for us and making sure that we were well accommodated. The rooms were of the usual standard, with lots of space and very clean.
Thank you everyone who made our visit a good one.

  • Stayed: February 2014, travelled with family
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Thank goldberryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham North (Horsham Station) Hotel, responded to this reviewResponded 4 June 2014

I am very happy to hear that you enjoyed your stay with us and received excellent service. I will pass on your kind comments to the team. We hope to welcome you back in the near future.

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Reviewed 31 March 2014

Top notch in every aspect. Well presented room. Very clean. Very quiet. Good level of service TV etc. Superb choice at breakfast and good quality. Only challenge was working out that we needed to use the room access card to turn on the electricity for the lighting!

  • Stayed: February 2014, travelled as a couple
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Thank 904julianh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham North (Horsham Station) Hotel, responded to this reviewResponded 16 April 2014

We at Premier Inn offer clean, comfortable rooms so I am pleased that this is what you experienced. Apologises for you being unaware of how to work the lighting in the room. I will ensure moving forward that all team members make guests aware upon check in. Thank you & we hope to welcome you back in the near future.

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Reviewed 26 March 2014

We checked in and went to our room to find an overpowering smell of damp, but fortunately the young lady on the desk was able to juggle the bookings and get us into a less rancid room. A quick shower showed the fan not working, meaning the only place for the steam to go was into the new room, not damp yet but give it time...
During the night I felt a slow but inexorable pull towards the edge of the bed, resulting in a 2am bit of engineering, stuffing the spare pillows under the mattress. Investigation the following day showed a foot missing off the bed !
The hotel is convenient and central to Horsham, and the staff couldn't be bettered, but the building felt like it was slowly decaying.
Beware the Beefeater next door, the continental breakfast is a good deal, but anything cooked is grim.

Room Tip: Go for a floor as high as you can, the floors are made of cardboard and so anybody walking above sounds like a rutting elephant
  • Stayed: March 2014, travelled with family
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1  Thank KermitF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Horsham North (Horsham Station) Hotel, responded to this reviewResponded 7 April 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed 25 March 2014

Husband and I recently stayed here for a long birthday weekend visiting family. Standards have definitely improved at this PI since my last visit in 2013. All hotel staff without exception were efficient, friendly and helpful. Room clean and comfortable and perfectly adequate for our stay. My husband found the bed a bit too hard but the staff kindly arranged for an extra duvet to be put on top of the mattress to make it more comfortable. We had an evening meal at the neighbouring Beefeater, a little wary of doing so knowing from experience that this establishment can be a bit 'hit and miss' but were very pleased indeed with the food, presentation and service. However, this PI's big downfall is the breakfast in the Beefeater and sadly this was also the case on a previous visit. It was not good at all (went two mornings) and it seems that perhaps a different chef cooks the breakfast. Uninterested waiting staff, rubbery eggs, overdone bacon, burnt black croissants and to top it all a hair on plate. It is probably worth not having breakfast there but instead going to one of many other eateries nearby - a shame, as breakfasts at other PI's have always been outstanding. Otherwise, a great stay and very conveniently located for Horsham town centre and the area.

Room Tip: Quietest rooms are on the top floor towards the back of the building and are normally available if requested in advance. There is no lift, so if you have a lot of luggage and/or can't manage stairs then request a room on the ground or 1st floor.
  • Stayed: March 2014, travelled as a couple
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1  Thank summerjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham North (Horsham Station) Hotel, responded to this reviewResponded 16 April 2014

I am very pleased to hear that you found the hotel standards have improved since your previous visit & the staff helped to make your stay more comfortable by putting an extra duvet on the bed to make it softer for you. I will certainly pass your comments over to the Beefeater. We hope to welcome you back soon.

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