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Premier Inn Horsham Hotel
Ranked #2 of 6 Hotels in Horsham
Doncaster
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“stay”
Reviewed 15 April 2014

very average accommodation, restaurant staffing very much a problem. The company must be run by accountants and not service minded individuals other wise there would be the odd touch of generosity, never mind they make all the right marketing and advertising noises

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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499 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
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ludlow
Level 3 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 April 2014

excellent hotel in a very good position,the staff was very good and so helpful rooms were very clean and spacious excellent value for money,it was a nice little walk into the centre,this is a premier inn we will stay at again

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LudlowBazzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 4 June 2014
Thank you for you recent review after your stay with us, I will pass on your fantastic comments regarding the cleanliness of the hotel to our Housekeeping department. We all look forward to welcome you back in the future.
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Swindon, United Kingdom
Level 6 Contributor
599 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
Reviewed 7 April 2014

As ever, we were not let down by the standard we expect from any Premier Inn. Great staff, clean, spacious room, comfort and a good nights sleep comes as standard. The bonus of this Premier Inn is it's location directly opposite the train station which meant easy access to Crawley, the south coast including Brighton (eventually). We would definitely return.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StelucLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 4 June 2014
Thank you for your review regarding our hotel, I am very happy that you found the staff to be helpful & the comfort of the room was to a good standard. We hope to welcome you back in the near future.
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Huntly, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 April 2014

Excellent service all the way through. Mum was suffering from some health issues and they looked after her so well. Swapping rooms for us and making sure that we were well accommodated. The rooms were of the usual standard, with lots of space and very clean.
Thank you everyone who made our visit a good one.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldberryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 4 June 2014
I am very happy to hear that you enjoyed your stay with us and received excellent service. I will pass on your kind comments to the team. We hope to welcome you back in the near future.
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London, United Kingdom
Level 4 Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 March 2014

Top notch in every aspect. Well presented room. Very clean. Very quiet. Good level of service TV etc. Superb choice at breakfast and good quality. Only challenge was working out that we needed to use the room access card to turn on the electricity for the lighting!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 904julianh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 16 April 2014
We at Premier Inn offer clean, comfortable rooms so I am pleased that this is what you experienced. Apologises for you being unaware of how to work the lighting in the room. I will ensure moving forward that all team members make guests aware upon check in. Thank you & we hope to welcome you back in the near future.
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Calne, United Kingdom
Level 5 Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 March 2014

We checked in and went to our room to find an overpowering smell of damp, but fortunately the young lady on the desk was able to juggle the bookings and get us into a less rancid room. A quick shower showed the fan not working, meaning the only place for the steam to go was into the new room, not damp yet but give it time...
During the night I felt a slow but inexorable pull towards the edge of the bed, resulting in a 2am bit of engineering, stuffing the spare pillows under the mattress. Investigation the following day showed a foot missing off the bed !
The hotel is convenient and central to Horsham, and the staff couldn't be bettered, but the building felt like it was slowly decaying.
Beware the Beefeater next door, the continental breakfast is a good deal, but anything cooked is grim.

Room Tip: Go for a floor as high as you can, the floors are made of cardboard and so anybody walking above sou...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KermitF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Horsham Hotel, responded to this review, 7 April 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Southampton, United Kingdom
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 March 2014

Husband and I recently stayed here for a long birthday weekend visiting family. Standards have definitely improved at this PI since my last visit in 2013. All hotel staff without exception were efficient, friendly and helpful. Room clean and comfortable and perfectly adequate for our stay. My husband found the bed a bit too hard but the staff kindly arranged for an extra duvet to be put on top of the mattress to make it more comfortable. We had an evening meal at the neighbouring Beefeater, a little wary of doing so knowing from experience that this establishment can be a bit 'hit and miss' but were very pleased indeed with the food, presentation and service. However, this PI's big downfall is the breakfast in the Beefeater and sadly this was also the case on a previous visit. It was not good at all (went two mornings) and it seems that perhaps a different chef cooks the breakfast. Uninterested waiting staff, rubbery eggs, overdone bacon, burnt black croissants and to top it all a hair on plate. It is probably worth not having breakfast there but instead going to one of many other eateries nearby - a shame, as breakfasts at other PI's have always been outstanding. Otherwise, a great stay and very conveniently located for Horsham town centre and the area.

Room Tip: Quietest rooms are on the top floor towards the back of the building and are normally available if r...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank summerjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky T, General Manager at Premier Inn Horsham Hotel, responded to this review, 16 April 2014
I am very pleased to hear that you found the hotel standards have improved since your previous visit & the staff helped to make your stay more comfortable by putting an extra duvet on the bed to make it softer for you. I will certainly pass your comments over to the Beefeater. We hope to welcome you back soon.
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Additional Information about Premier Inn Horsham Hotel

Property: Premier Inn Horsham Hotel
Address: 57 North Street, Horsham RH12 1RB, England
Region: United Kingdom > England > West Sussex > Horsham
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Horsham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Horsham Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
Horsham Premier Inn is located opposite Horsham train station with regular trains to London. It is less than a 10-minute walk from the town centre and close to restaurants, bars, shops, a cinema and bowling alley and a sports centre. There is a large free car park for guests and an on-site Beefeater restaurant. ... more   less 
Also Known As:
Premier Inn Horsham Hotel Horsham
Premier Inn West Sussex
Premier Inn Horsham Hotel West Sussex

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