Room was tiny, shower was almost impossible to use, sink in bathroom too small and the shelf directly above it made it even worse. Room smelled of drugs. Key cars hardly ever worked. "Free" car parking spaces were insufficient in number. Breakfast was poor quality and left in Bain Marie for too long.
Dear guest,
Thank you for your feedback regarding your recent experience with us.
We are very sorry that the experience you had was disappointing and not the one expected.
Your comments and observations are extremely helpful and have been noted for immediate attention.
I can only assure you that comments of this nature are not representative of our usually excellent levels of customer care and guest feedback.
Kind Regards,
Mirela Darabanu
Best Western Ilford Hotel
I will suggest to stay at this hotel because it is friendly, clean and the service is absolutely satisfying. As to the cleaniness of the rooms I was surprised to find an absolute clean room and bathroom. No Mold, no dirt under the beds, clean sheets. Thumbs up! Also the Beds are perfect not worn down. It is quiet, there is no noise on the street in front of the hotel. We had time to relax in our room between meetings. It was absolutely what we expected and maybe evene a bit more as the room was xtra large and had a spare bed for our daughter!
Dear Guest,
Thank you very much for your review and it was with great pleasure to have you as our guests.
We were delighted to learn you had a pleasant stay at Best Western Ilford Hotel and that you rated your stay as excellent.
Your kind words are both, motivating and so gratifying. Thank you for recommendation.
We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure.
Kind regards,
Mirela Darabanu
Hello I stayed in this hotel for 2 nights recently in the end of March . It was very clean . Good location nearby to tube station ilford , shops 2min walk to ilford town centre ,Breakfast was good buffet so help yourself, and finally staff at the hotel very attentive at breakfast and reception too helpful , friendly, polite made you feel comfortable. Very good value for money. I have stayed at many hotels in east London also in private houses where there was just a room and bathroom facilities,breakfast . But this is a proper hotel . The next time I’m in London I will be staying in this hotel hopefully.
Dear Guest,
Thank you so much for taking the time to review your recenet stay with us.
Great to see that the hotel location suited your needs and you found staff to be friendly and helpful as this is definitely what we aim for.
We were delighted to hear everything was perfect and that you loved the room allocated to you.
We look forward to welcoming you back to Best Western Ilford hotel and do not hesitate to contatc us prior to your next visit.
Kind regards,
Mirela Darabanu
Nice hotel by way of clean, tidy but there is no bar and it’s certainly a B&B only.
The biggest issue by far is noise, the room walls are wafer thin, you hear the other guest coughing, showering, walking around. I was woken by a noisy laughing group at 3am in the corridor too which is narrow, it’s all cramped.
Cheap stay but it’s fine for a quick stop over.
Dear Guest,
Thank you for your feedback regarding your recent experience with us.
Your comments and observations are extremely helpful and have been noted for immediate attention.
Our commitment at Best Western Ilfod Hotel is to provide personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary, so that we can improve and provide a better service to all our customers.
I do hope you will consider us again in the future.
Kind regards,
Mirela Darabanu
Best Western Ilford Hotel
Overall is good. Staff is very helpful and good smile. Breakfast is impressive after comparing with various hotels. Room is okay with WiFi. But quality of WiFi need to improve. Matriess is a little bad but acceptable.
Dear Guest,
Thank you very much for your time and feedback regarding your stay in Best Western Ilford Hotel. It is our pleasure to read that you had a comfortable stay and enjoyed breakfast.I have noted your comments regarding WI-FI connection. Please let me reassure that your feedback has been passed to IT department and if any problems are found, they will be rectified immediately.
Again, thank you for your time and we are looking forward to welcoming you back in the nearest future!
Kind Regards,
Sasha Bukina
Manager
