The room was extremely small. Bathroom door hit the bed before it fully opened. The bathroom stunk of curry it was really bad and was all that you could smell. The reception were nice and the breakfast was good just a pity that the room was so small and the horrible smell. Glad we were only there 1 night.
Dear Guest,
Thank you for your feedback regarding your recent experience with us.
Your comments and observations are extremely helpful and have been noted for immediate attention.
I can only assure you that this is not the usual feedback we receive from our guests and certainly not representative of our usually excellent levels of customer care.
Thank you again for your comments and we hope to welcome you in the future so we can change the negative impression into a more postivie one.
Kind regards,
Mirela Darabanu
Iv been staying at the best western Ilford for the last nine weeks, all I can say is that it’s always clean and tidy, the staff on reception are friendly and helpful, the breakfast is great and the staff at breakfast are always happy and friendly too, got another six weeks working away and I’ll definitely be staying here 😃
Dear guest,
Thank you for taking the time to review your recent experience with us, we were delighted to learn you had a pleasant stay at Best Western Ilford hotel and that you are staying with us on a regular basis.
It is such a pleasure to have you as our guest and the team and I would like to thank you for choosing Best Western Ilford Hotel for your stay in London.
Whether here on business or pleasure, we will always make your experience as special as possible so do not hesitate to contact us for your future stay in London.
Kind Regards,
Mirela Darabanu,
Due to massive error on booking.com we ended up staying here, we paid for the room in advance, on arrival I was told I need to pay a £50 holding deposit. This wasn’t well advertised at all. The breakfast which consists of fried ham, over cooked eggs and tinned mushrooms was awful.
The cups in our room were so dirty the bed was uncomfortable with stains. I even asked for a bottle of water which I would of been happy to pay for, but apparently they had none ?? Staff were so unfriendly. I would strongly advise against staying here. I was also told it may take up to 5 days to return my holding deposit. Absolutely awful customer service. I will never use this hotel again !
Dear Guest,
Thank you for taking the time to share your valuable feedback.
Our commitment at Best Western Ilford Hotel is to provide personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary, so that we can improve and provide a better service to all our customers.
Please accept my most sincere apologies in respect of what was clearly such a disappointing experience. I can only assure you that comments of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.
I do hope you will consider us again in the future.
Mirela Darabanu
We were supposed to stay in Park Hotel but due to a problem with our room they relocated us to the Best Western. Transition was easy though. I had booked well in advance and got a great deal at 100 pounds for three nights including breakfast. Normally a standard double room is 89 pounds a night. I am reviewing this as if it was full price. The staff were very friendly and welcoming. Our room was very small as was the bathroom. It had tea, coffee and a kettle. Unfortunely it was difficult to fill kettle. The tv had subtitles permantly on. The room was slightly dirty and the shower had a massive crack in it and the shower doors did not shut properly. The shower pressure was terrible and the boiler system was in the wrong place. The breakfast was actually quite bad.Options were limited. Sausage, bacon, hash browns, overcooked fried egg, hard poavhed eggs, scrambled egg from powder, mushrooms boiled from a tin. Cheap white or brown bread. The coffee was strong and tea weak. Orange juice was very watery.The staff were all eastern european and one off them didnt even speak english. On a whole if paying full price it didnt reflect the standard. The plus points however was free parking, excellent free wifi and only 5 minute walk to Ilford train station. I will not be using this hotel again on my next visit. Would rather pay a little more for closer to centre of London with a good breakfast and shower.
Dear guest,
Thank you for taking time and posting a feedback regarding your stay in our hotel.
We were very sorry to read that the service did not meet your expectations. Let me reassure you that this is not the usual feedback we get. However we are happy to hear you got a great deal.
Please kindly contact me direct for more detailed information as we aim to provide an outstanding customer service and make sure all guests have memorable and enjoyable stay.
I hope you will change your mind and give us another chance to serve you.
Kind Regards,
Mirela Darabanu
Have stayed here quite a lot recently due to work commitments and I have to say this hotel is in a great location just a few minutes walk from the main rail station and the staff are very friendly and helpful . Some of the rooms are really spacious and comfortable some of them are quite small and the walls rather thin. It all depends on the luck of the draw. Breakfast was not very imaginative, I preferred to go to the Tesco express round the corner. In short would happily stay here again (as I said before) there are far far worse places in the London area than this
Dear guest,
Thank you very much for your review and it is with great pleasure to have you as our guests.
I am glad you are happy with the location of our hotel, as it is indeed very well located; being in the heart of Ilford and with only few minutes walk to the train station.
I am happy to see you have been staying with us on a regular basis and kindly contact our reception team pior to your next reservation so they can assist with any arrangements you might need to make your stay comfortable.
Kind regards,
Mirela Darabanu,
Best Western Ilford Hotel.
