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“Situated in run down area of Ilford. Bed clean but bathroom dire!” 2 of 5 bubbles
Review of Britannia Inn

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Britannia Inn
Ranked #7 of 15 Hotels in Ilford
Bowdon, United Kingdom
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Situated in run down area of Ilford. Bed clean but bathroom dire!”
2 of 5 bubbles Reviewed 27 June 2014

This hotel is advertised as being 1 minute from Ilford train station, but it is at least a 10 minute walk along a very run down looking road. Was not at all impressed with Ilford. Also, it is most certainly not a "boutique" hotel. On the plus side, it was quiet during the night & the bed was clean & comfortable, so I did have a good night's sleep until I was awakened by doors banging & building work going on at the back of the hotel early in the morning. My room was tiny & the carpet old fashioned & didn't look very clean. The bathroom was a disgrace as the shower head was covered in black mould & the washbasin had several cracks in it. I was wishing I'd brought a bottle of bleach with me as I had to spend half an hour trying to clean the shower head before using the shower. The wooden toilet seat did not fit the toilet properly & had parts of the white surface missing & cracked which was most unhygienic. Breakfast was inedible & the cook has no idea how to cook scrambled eggs! The dining room was also small & cramped & several people had to wait outside for their breakfast, as there was not room to accommodate everyone at the same time. Although it was cheap for the area, I certainly would not stay there again.

Room Tip: The best tip I could give would be to stay somewhere else!
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mary140414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 16 February 2015
Dear Mary,

First of all thank you for taking the time to leave a feedback. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. Regarding train station it is few minutes’ walk from Hotel. Regarding 1 minute from train station error has been notified to concerned department to be rectified. Thank you for the wonderful comments regarding good night’s sleep. Regarding the size of the room this is quite a regular room size for a London hotel. I have passed your concern to housekeeping department regarding the bathroom cleanliness. Regarding the breakfast I do not agree with your views about breakfast as we always serve fresh hot breakfast.

We hope to continue provides best possible services to all our guests. We are looking forward to welcome you again in a very near future.

Kindest regards,

Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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146 reviews from our community

Traveller rating
    36
    57
    28
    14
    11
See reviews for
54
35
9
15
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Cornwall
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed for 2 nights. The first night was not good as the wind was blowing through a poorly fitted window all night. However, in the morning we asked if we could change rooms, this was not problem at all. The next night was much better. Everything you need, bed, shower facilities, toilet. Basic but for the budget price very good. Lovely breakfast also.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LilyP659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 16 February 2015
Dear Lianne,

Thank you for the wonderful comments regarding your recent stay. We are delighted that you had an enjoyable stay with us. I will surely be sharing them with our team. We are very much looking forward to welcome you back in the nearest future.

Kindest regards,

Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 March 2014

My husband and I stayed here as a budget option outside of the city. We managed to negotiate 50% off the room tariff. They call it a boutique hotel - it isn't but its clean, comfortable with friendly helpful staff.

The shower wasn't very good but the breakfast was yummy

Room Tip: we had room 2 which only had a sky light. Room 3 is rear facing but we felt of smelled smokey so we...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 143jkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 30 May 2014
Dear Guest,

Thank you for the wonderful comments regarding your recent stay with us. I will surely be sharing them with our team. We are very much looking forward to welcome you back in the nearest future.

Kindest regards,

Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 20 February 2014

we stayed for one night but it was a pleasure to stay the room was clean and tidy and the staff was friendly and polite also the breakfast was faultless defiantly would stay again if im in the area and recommend to others

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with BudgetPlaces

Helpful?
Thank Gemma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 30 May 2014
Dear Gemma A,

Thank you for sharing your thoughts about your stay at the Britannia Inn Ilford Hotel. We are delighted to hear how much you enjoyed your stay and looking forward to welcome you back soon.

Kindest regards,

Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi, in, National Capital Territory of Delhi, India
Level Contributor
86 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

The hotel is tucked away in a quiet residential street away from the noise of the high street. Yet it is still 10 minutes walk from the high street and the station.
The staff are helpful and the breakfast provided is quite good.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravelAdapter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 30 May 2014
Dear Guest,

Thank you for sharing your thoughts about your stay at the Britannia Inn Ilford Hotel. We are delighted to hear how much you enjoyed your stay and looking forward to welcome you back soon.

Kindest regards,
Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

If you're worried about cleanliness or room size, stay away from this one. The room we were given is barely bigger than the double bed. The bathroom had a bad smell, with mould, and the shower head was covered in grey and black mould. The reception and breakfast service was reasonable.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gak00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BritanniaInnIlford, Manager at Britannia Inn, responded to this review, 23 January 2014
Dear Guest, thank you for taking the time to write a review following your stay with us. We would like to apologise that not everything was up to your expectations, regarding the size of the room as this is quiet a regular room size for a London hotel. Please do accept my apologies for the problem you’ve experienced. You would be happy to know that we had refresh training for our housekeeping department. And I can reassure you that we will not have such issues.
I hope you will consider staying with us and we will be able to make your stay enjoyable and memorable.


Kindest regards,

Ron Sahota
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Inn

Property: Britannia Inn
Address: 54 Mansfield Road, Ilford IG1 3BD, England
Region: United Kingdom > England > Greater London > Ilford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #7 of 15 Hotels in Ilford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Inn 3*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with HostelWorld, Booking.com, Hotels.com and Odigeo so you can book your Britannia Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Britannia Inn Ilford, Essex

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