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“Excellent Staff”

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Premier Inn Manchester (Wilmslow) Hotel
Ranked #1 of 5 Hotels in Wilmslow
Certificate of Excellence
Reviewed 28 December 2011

If you are looking for a budget hotel in this area, then the Premier Inn is excellent. Very easy access and parking. Excellent staff who are cheerful and helpul. The rooms are very clean and spacious. This hotel offers really excellent value for money if you simply require a base for a night or two. I cannot fault it.

  • Stayed: December 2011, travelled with family
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1  Thank WiltshireAnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Manager at Premier Inn Manchester (Wilmslow) Hotel, responded to this reviewResponded 1 January 2012

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated by the Management Team at this hotel.

Thank you once again for your review.

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360 - 366 of 404 reviews

Reviewed 28 December 2011

A good value stay at the Christmas weekend. Pleasant and courteous staff and quiet, clean bedroom.

Room Tip: Try for the top floor then you can't hear anyone moving about above you.
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  • Stayed: December 2011, travelled with family
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1  Thank graceandglynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

Staff were EXCELLENT, mattress in room terrible, no wet room facilities so couldn't shower!

Room Tip: if you are disabled, choose elsewhere!
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  • Stayed: December 2011, travelled as a couple
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Thank Shirzad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

A typical Premier Inn, staff welcoming and friendly.
Location is perfect and easy to find.

  • Stayed: December 2011, travelled with family
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1  Thank Ramkei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

Although this hotel is not easy to find in the dark we had a pleasant stay.
Very helpful staff the room was comfortable and very quiet.
Exceptional value for money and only 10 mins from Manchester Airport.

Room Tip: Quiet hotel so don't think any would be a problem
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  • Stayed: December 2011, travelled with friends
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1  Thank feather357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this reviewResponded 8 December 2011

Dear Feather357,

Thank you for your great feedback from your stay with us in December 2011.
I do agree we are hidden away a bit as we’re tucked just behind the pub the Boddingtons Arms. I believe we did used to have a sign next to the main road, which unfortuantly, we had to remove due to a complaint from council in that it did not fit in with the style of the local area.
I will pass your compliments to my team and we hope that you choose to stay with us again in the future.

Kind Regards,

Sarah Sherlock, Team Leader

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Reviewed 6 December 2011

Stayed here a couple of times before. As per every Premier Inn, couldnt fault it in any way, especially for the price.

The staff every time have been overly friendly and definitely make you feel welcome!

  • Stayed: November 2011, travelled as a couple
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1  Thank crazisheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this reviewResponded 8 December 2011

Dear Crazisheep,

Thank you so much for your review from your stay with us in December 2011. We are pleased that you choose to return to our hotel and that you our satisfied with not only us, but with the Premier Inn brand. We are so lucky to have such a fantastic team here at Premier Inn Manchester Wilmslow and I will pass your compliments on to them.
We hope to welcome you back very soon.

Kind Regards

Sarah Sherlock, Team Leader

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Reviewed 1 December 2011

My family and I stayed at the Wilmslow Premier Inn and we had a very good stay. We were there for one week visiting family as we now live in Spain. The staff were exceptionally freindly and helpful and the whole experience was made easy for us as we have a 14 month old little girl. We had a "glitch" on the Thursday night when a bunch of very disrespectful people were staying for a conference and ran riot in the hotel (I suspect the review written on the 1st November with the title "rude staff" is written by one of those above mentioned!!!!!) However it was dealt with as rapidly as was possible by the gentleman on reception who was a really good guy!! The breakfast staff were great and my daughter loved Johnny!!! He was really professional and worked his socks off!! All in all I would recommed this hotel without any hesitation and we will definitely stay again.

  • Stayed: November 2011, travelled with family
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2  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this reviewResponded 8 December 2011

Dear Helen H,

Thank you for taking the time to leave such outstanding feedback regarding your stay with us in December 2011. The team and myself are delighted to hear that you enjoyed your stay at Premier Inn Manchester Wilmslow.
I am truly sorry that you experienced problems on the Thursday night and I can assure you that the disrespectful individuals did not get off lightly for the trouble they caused that night.
I am thankful that my fantastic team were able to sort the issues out so quickly as it is a shame that some customers do not think about others staying in the hotel. I will pass on your comments regarding the breakfast service to our restaurant partners and let them know that Johnny is a credit to their business.
We hope to see you again some time in the future!

Kind Regards,

Sarah Sherlock, Team Leader

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Additional Information about Premier Inn Manchester (Wilmslow) Hotel

Address: Racecourse Road, Wilmslow SK9 5LR, England
Region: United Kingdom > England > Cheshire > Wilmslow
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Wilmslow
Price Range: £47 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester (Wilmslow) Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
Close to heart of Wilmslow town centre with easy access to Manchester Airport ... more   less 
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Also Known As:
Premier Inn Manchester (Wilmslow) Hotel Wilmslow
Premier Inn Manchester (Wilmslow) Hotel Cheshire

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