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“Forget breakfast!!”

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Premier Inn Manchester (Wilmslow) Hotel
Ranked #2 of 5 Hotels in Wilmslow
Certificate of Excellence
Worcester, United Kingdom
1 review
“Forget breakfast!!”
Reviewed 25 November 2013

The room side of this Inn is good. Staff very helpful and room standard good. It is attached to a pub where breakfast is served, this is where the whole experience falls down...literally!! As well as poor service, poor food quality and quantity I had a serious fall across a wet slate tiled floor where only about a metre of dry space was left for you to go get coffee and tea. The staff who witnessed the fall did nothing to help and later on the manager was quite uninterested. The premier inn do not staff the pub area but this is still, as a customer is concerned part of the premier inn. They need to look at this issue.
For this reason I can only recommend this place if you don't need breakfast.

  • Stayed November 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
Helpful?
Thank kateycluck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 27 November 2013
Thank you for taking the time to review your stay at our hotel. We are very pleased that our team at the hotel ensured that you were well looked after. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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386 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Lincoln, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 November 2013

Staff in the hotel, excellent - pub attached, Boddingtons (stay away!) really poor - worst I have ever experienced...no one cared and you felt like you were intrding when asking for service...Food very poor indeed

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stu147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 22 November 2013
'Stu147', thank you for your feedback on your most recent stay with us, it is always nice to hear such kind words about our hotel staff and I will pass them onto the rest of the team.
I am concerned about your experience in the pub next door to our hotel. We have a close working relationship with the restaurant management and we are sure they will be equally as shocked to hear about the poor service you experienced in their establishment. I will pass on your comments and concerns and can assure you we will do our best to make sure they are addressed.
We look forward to welcoming you again soon.
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Preston, England
Level 6 Contributor
219 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 November 2013

This is one of the better Premier Inns to stay in. The location is ideal, being only a short drive away from the centre of Wilmslow and is within walking distance if you are wanting to eat and drink in one of the many restaurants Wilmslow has to offer. Rooms are spacious and comfortable and are very quiet. The breakfast in the adjoining pub was really good and there was plenty of choice available. We were on a special deal of £25 for the room, which was fantastic value. I look forward to my next visit.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayPeaSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 7 November 2013
Thank you for your feedback on our hotel, it's lovely to hear such positive comments about your stay with us and I hope we continue to exceed your expectations in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2013

Good value for money room with a very comfortable bed. Quiet location, just a little too far from the facilities of Wilmslow. Good pub next door with a wide selection of beers and a reasonable restaurant. However, will use the hotel again.


  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 7 November 2013
On behalf of the team here at Wilmslow, thank you for your feedback on our hotel. We are glad you enjoyed your stay and hope that the next time you stay with us we can further exceed your expectations.
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Preston, United Kingdom
Level 6 Contributor
338 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 3 November 2013

With Premier Inn, you tend to know the standard you will receive - decent beds, plenty of hot water, breakfast in the pub/restaurant next door etc, and the Wilmslow one has all of this. So what makes it different? Firstly, I think it is probably the location. It is on the edge of a small wood and only either a very short drive into town (five minutes at the most) or a pleasant walk of around fifteen minutes. Secondly, the staff are very helpful and friendly and you feel you could be in a 3* hotel and not a budget grade one.

I would definitely recommend it and as we only paid £25 for the room, that was a bonus! I have stayed here three or four times in the past and have always eaten in Wilmslow itself as there is no shortage of decent eating places so cannot comment on the restaurant other than for having breakfast in the morning.

My only minor criticism, which may sound petty, is that the water in the bathroom was way too hot! There was no way you could wash your hands under the running tap without scalding yourself. There were warning notices around but I am sure Premier Inn could save money by turning down the thermostat slightly!

All in all, however, excellent value for money.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lillibet12309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 7 November 2013
We appreciate all the feedback we receive from our guests but it's particularly great when our guests let us know how much they enjoyed their stay with us. Thank you for taking the time to review our hotel and we hope to welcome you again very soon.
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Keswick, United Kingdom
Level 6 Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 29 October 2013

I just love the Premier Inn, Wilmslow – it really is an absolute gem – very personal, not at all like your regular hotel chains.

We have lost count of the number of times we have stayed here and highly recommend it.

We were fortunate enough to stay for 2 nights in early September – once prior to flying out of Manchester and again on arrival back into the UK.

The staff are what make this hotel so special. Check in is always speedy, efficient and the reception staff most courteous whatever time of night or day you arrive. The rooms are kept spotless by the very friendly cleaning staff and beds extremely comfy.

We have already booked to stay another couple of times in December/January (wouldn’t stay anywhere else in this area).

Premier Inns should be exceptionally proud of their staff at Wilmslow – they are credit to them - they could teach some of the bigger hotels a thing or two! Thank you all again.

Room Tip: Every room we've stayed in has been to the same high quality
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petali57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 6 November 2013
Thank you so much for your review on our hotel. I honestly can't tell you how thrilled we all are here at Wilmslow to recieve such excellent feedback. I will be sure to let all of our hardworking team know about your great experiences staying with us and we look forward to welcoming you on your next stay with us.
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England
Level 5 Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 October 2013

Staff are brilliant. asked for my bed to have the six inch extensions added as beds are very low and was briliiant. easy to get in and out. The attached restaurant/pub was inexpensive, peasant and cooked traditional Britsh food. roasts etc,. All in all a good experience. Only minus is there is no walk in shower room for disabled guests.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidsgems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamLeader M, Team Leader at Premier Inn Manchester (Wilmslow) Hotel, responded to this review, 27 October 2013
Thank you so much for your feedback and we are glad to hear you enjoyed your stay with us and the services in the pub next door. I will inform their managment of your comments and I'm sure they will be equally as thrilled. We look forward to seeing you again.
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Additional Information about Premier Inn Manchester (Wilmslow) Hotel

Property: Premier Inn Manchester (Wilmslow) Hotel
Address: Racecourse Road, Wilmslow SK9 5LR, England
Region: United Kingdom > England > Cheshire > Wilmslow
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Wilmslow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Manchester (Wilmslow) Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
Close to heart of Wilmslow town centre with easy access to Manchester Airport ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Manchester (Wilmslow) Hotel Wilmslow
Premier Inn Manchester (Wilmslow) Hotel Cheshire

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