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“Waited an hour for no food to arrive!!”
1 of 5 bubbles Review of Honey bee

Honey bee
Ranked #21 of 88 Restaurants in Wilmslow
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: View, Child-friendly, Groups, Local cuisine, Special Occasion Dining, Kids
Dining options: Brunch, Lunch, Dinner, After-hours, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The Honey Bee in Wilmslow is a country pub & restaurant oozing rural charm and rustic character. Our picturesque surroundings provide the perfect backdrop for savouring the hearty, seasonal pub-food on our menu, and the carefully nurtured cask ales and fine wines gracing our bar.
Cheshire, United Kingdom
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Waited an hour for no food to arrive!!”
1 of 5 bubbles Reviewed 28 July 2014 via mobile

Absolutely appauling customer service! We arrived and the waitress took our drinks, starters and main orders. The drinks arrived after a fifteen minute wait which should have set alarm bells ringing but we gave them the benefit of the doubt. Shortly after the starters arrived but they weren't very nice. After 40 minutes we noticed the table which ordered ten minutes after us had almost finished their mains! At this point we asked the staff where it was up to and we were told very shortly. Another ten minutes after this a waitress told us that she had spoken to the chef so no more than ten minutes! But it still didn't arrive...

Needless to say 75 minutes player we were bored of waiting! We asked for the bill for the drinks and starters but they told us it was on the house as a gesture of good will.

What a waste of a Friday evening!!!

Visited May 2014
Helpful?
2 Thank student987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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541 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Altrincham
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Rude, unhelpful staff”
1 of 5 bubbles Reviewed 27 July 2014

Visited this pub on Thursday lunchtime. The attitude of the female member of staff behind the bar was appalling. Unhelpful, unfriendly and unprofessional. We decided not to stay and went across the road to the Cheshire Smokehouse. What a difference. They were welcoming, friendly and the food was superb. The Honey Bee management could gain a lot by sending their staff there to learn what Customer Service is about.

Visited July 2014
Helpful?
1 Thank Val H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire, England
Level Contributor
113 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
“Enjoyed Meal”
4 of 5 bubbles Reviewed 25 July 2014

Visited here on a stay at the Airport Inn. We both ordered pies and were happy enough with the food. The staff were friendly on arrival and quick service once the food was ordered. There was some delay on paying the bill but all in all enjoyed the food we had. Would visit again.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Lo2sogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
up north
Level Contributor
26 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Don't Bother!!.....”
1 of 5 bubbles Reviewed 22 July 2014 via mobile

Have been here twice now, and on the first occasion I gave the staff the benefit of the doubt as in having a bad day. The customer service is absolutely appalling, miserable po faced staff who have big attitude problems.. Always make you feel as though they are doing you a favour, rather than delivering a service. Everything in this place is a problem, Computer Says No!!!!!.. Do yourself a favour and go across the road to Cheshire Smokehouse, where you are greeted and welcomed upon arrival, and receive wonderful Customer Service and excellent quality food.... The Honey Bee is the pits....

Helpful?
1 Thank UpNorthMancunian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
18 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Very poor service”
2 of 5 bubbles Reviewed 19 July 2014 via mobile

It's such a shame because the vintage pie night here is great- the pies are well made & good value.
Unfortunately whoever owns this pub has left a group of early-twenties to run it without much training. The service is poor at best. The first time we went we had to chase for our drinks twice, the bill three times, had to pay at the bar because no one came to our table & had a 45 minute wait for our meal. The second time we were supposed to go, we stood waiting to be seated for 10 minutes, & the waitress passed us 3 times without even acknowledging us, so we left!
They need to realise service goes a long way, no matter how good the food is.

Helpful?
1 Thank Alex O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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