We booked to stay in this hotel in Feb 2014. When we arrived the staff advised us that due to a computer problem that day our room had been given to someone else. We did not arrive until the evening as we had been at work.
What we did not believe is that if the computer had only gone faulty that day random, people would not be coming up to what is primarily an airport hotel without a booking. A number of other people were in the same predicament as us.
What we think happened is that some flights had been cancelled and as a number of rooms had not been taken by the evening, as we were still travelling there, ours and a few other customers rooms had been given away.
They had to organise a number of taxis to ferry us to one of their sister hotels, the Brittania. This was awful, small rooms, dodgy shower, torn seats in the bar area. It was alot further away from the airport.
I complained when I got back and wanted a refund of the difference in price and they refused to do so.
I would avoid these hotels and this chain, they might be cheap but its just not worth it. I would spend an extra £20 and get a much better value hotel.
- Official Description (provided by the hotel):
- The Airport Inn Manchester is ideally located less than 10 minutes from Manchester Airport, and is one of the prime hotels near Manchester Airport, just south of Manchester city centre. The hotel offers exclusive Stay & Fly Packages which include on-site Manchester Airport Parking and for a small charge, a 24 hour taxi service, transporting you to and from the airport. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Manchester Airport Hotel Wilmslow
- Manchester Airport Holiday Inn
- Holiday Inn Wilmslow
- Wilmslow Holiday Inn
- The Airport Inn Manchester Wilmslow, Cheshire