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“Beautiful country retreat - absolutely loved it!”
Review of Redhill House

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Redhill House
Ranked #1 of 2 Hotels in Redhill
Certificate of Excellence
Reviewed 17 August 2011

My husband and I spent 2 nights at this lovely hotel and absolutely adored it. The room was very spacious and beautifully decorated. The bathroom was even better. Everything was spotless and the little terrace / balcony of our room offered stunning views.
The facilities including the garden and pool area are gorgeous and well maintained. Nothing seemed too much trouble for the staff and owners who looked after our every need with a smile.
We had dinner at the hotel the first night and enjoyed a delicious roast with all the trimmings. Breakfast was also scrumptious with a wide choice of continental or traditional English breakfast.
We can't wait to come back and would highly recommend this hotel.

  • Stayed: July 2011, travelled as a couple
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Thank Daniela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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234 - 240 of 320 reviews

Reviewed 20 July 2011

We spent the afternoon and one night here before flying out of Bristol airport. We were impressed with our large room and the hotel facilities and general decor although it's clear that there is currently some renovation taking place. Once the work is complete it should fully live up to the boutique status it claims. It isn't quite there yet as little things let it down: old/ tatty paint work on pool house - older carpets in places - paper napkins on some tables and not others - no bathrobe to use in the pool area - presentation of food not boutique style etc.
That said, this should not put you off staying the night as I am being quite picky because I'm comparing it to other boutique hotels I've stayed in.

  • Stayed: July 2011, travelled as a couple
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1  Thank Veggietraveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

We loved our room, and it was the room that we had asked for. Very comfortable, very spacious and the staff were friendly and welcoming. It was a lovely welcome to England on our first day after flying in from Europe. Beautiful gardens, quiet, comfortable bed...we were so happy to be there after the chaos of Paris (lovely as Paris is). I'd be happy to stay there again, and happy to recommend this hotel.

  • Stayed: July 2011, travelled with family
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1  Thank BarbReid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2011

We booked the entire hotel for our wedding party. The hotel staff and service were absolutely fantastic. Unbelievable value for money; not only the room and service but the pool & spa was brilliant as well (It was a great way to ease my wedding hangover) it was the perfect way to cap off our fantastic weekend. Sharon (the owner) thank you for a fantastic time. We will definitely be back and will gladly recommend your hotel to everybody. Great value & service does not have to come at a premium price, your establishment clearly shows that.

Room Tip: Brilliant, fantastic value for money
See more room tips
  • Stayed: June 2011, travelled with friends
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2  Thank business_concept
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharonPlush, Manager at Redhill House, responded to this reviewResponded 27 June 2011

Dear Guest
Thank you for your kind response. We are happy to hear that you had a fantastic stay with us and we look forward to welcoming you back in the future.
The Plush Team

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Reviewed 24 June 2011

We booked 2 rooms totalling £330 prior to flying out on holiday.Online the hotel looked great however on our arrival we were greated by a horrible stench that smelt like sewerage.In fact the hotel were emptying a large pond which had caused the smell.The grounds were tatty and full of weeds and did not live up to the boutique image that had been portrayed.We were being collected early in the morning prior to the breakfast sitting we were not offered anything the previous evening the menu displayed for the evening meal had very little choice so we chose to eat out.The rooms were nice although some of the furnishings were stained and looked tired,We had booked a room for our septmber holiday but have since cancelled.Way overpriced.

  • Stayed: June 2011, travelled with family
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1  Thank samantha123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharonPlush, Manager at Redhill House, responded to this reviewResponded 27 June 2011

Sorry to hear you were not satisfied with your stay. We have looked into your concerns. Firstly,regarding the price you forgot to mention that your total for accommodation for 2 rooms included a parking package for 2 cars and also included transfers to the airport. That smell that you smelt on arrival was the smell of the country. We are surrounded by farms and every now and again the smell of manure wafts through the area, unfortunately this is something that I cannot control and one of the factors one should consider when booking a country hotel. We are currently upgrading the ponds and grounds, hence that is why the pond was being emptied.I do apologise for you not receiving a breakfast bag on your departure, this is something that you should have been offered. We have only taken over the Hotel 6 weeks ago and have made vast improvements overall including upgrading / decorating the rooms. Please feel free to contact us about rebooking your future stay, we are sure you'll see the overall improvement and have a truly satisfying stay.

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Reviewed 23 May 2011

We booked to stay at this hotel as we had an early flight from Bristol the following morning. We arrived mid-afternoon & decided to go & have a swim and jacuzzi. The jacuzzi was 'out of order' and the swimming pool whilst devoid of other guests, had a thriving cockroach population. Our room was very small & in need of a lot of decoration - not what I expected for £115.00 per night. Plush Hotel, just because you are close to the airport, please don't get complacent. This place could be lovely but I wouldn't stay there again even if I was offered a room for free.

  • Stayed: May 2011, travelled as a couple
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2  Thank maldinidivorce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharonPlush, Manager at Redhill House, responded to this reviewResponded 26 May 2011

We are sorry that your stay at Plush Hotel was not a pleasant one. It is a pity that you did not raise your complaints with myself or one of our staff members so that we could have been given the chance to make a difference in your stay. We have recently taken over the hotel and we have already improved the grounds, rooms and facilities of the hotel. I've worked in the hotel industry for many years and I know that there is no room for the word "COMPLACENT" in this business. The jacuzzi was not in use because we are in the process of replacing it with a new one. We have swim groups that use the pool on a regular basis during the week and when approached about the cockroach issue not one of them has spotted a cockroach in the previous 3 years. I have also inspected the area with not one in sight. To go one step further I have had a pest control company come and inspect the premises with no luck in finding one cockroach. I feel the review was unfair and given the fact you never raised any concerns during stay and the fact that there is no pests in our pool area.We feel our rooms represent good value and since each one is individually decorated, again if you had raised your concerns during your stay I am sure we could have moved you to a room that satisfied your taste. Kind regards The Plush Team

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Reviewed 16 May 2011

We stayed at Plush on the first night of our honeymoon before an early flight from Bristol. The welcome we received was fantastic, the young lady behind the desk greated us with a smile despite dealing with us and several other guests in the lobby and had us checked in and shown to our room very quickly. The room was at the front of the hotel but very quiet and comfortable. The bathroom was impressive, very clean, and had everything we could possibly need. We arrived late and despite being outisde of their restaurant hours Jeff very kindly asked the chef to stay on for us as we were hungry. The meal we were provided with was very tasty, well priced, and the wine was of a good quality (we even had our glasses topped up with the last of the bottle to take to bed with us). Breakfast bags to help us with our early morning were appreciated.

Thank you for making the start of our honeymoon so pleasant - we would recommend you to anyone.

  • Stayed: May 2011, travelled as a couple
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Thank Liddell82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Redhill House

Address: Bridgewater Road | Bristol Airport, Redhill BS40 5TD, England (Formerly Plush Hotel)
Region: United Kingdom > England > Somerset > Redhill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Redhill
Price Range: £82 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Redhill House 4*
Number of rooms: 9
Official Description (provided by the hotel):
Redhill House is the nearest hotel to Bristol Airport. Redhill House is a luxury boutique style hotel, fully licensed, offering 9 carefully individually furnished rooms with breakfast, free broadband wi-fi, an indoor heated swimming pool & jacuzzi, a secured car park and wonderful grounds & vistas. Under personal management of the owner and great staff, we aim to ensure you stay is an extremely pleasant experience. ... more   less 
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Also Known As:
Plush Hotel Bristol

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