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“Unpleasant service and staff”
Review of Hailstones Farm

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Hailstones Farm
Ranked #1 of 5 Redhill B&B and Inns
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Unpleasant service and staff”
Reviewed 1 May 2012

I was not happy with the welcome and also the general service and attitude of the staff. Location is good but I would not recommend this place; there are many others in the area.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casinomontedon, Owner at Hailstones Farm, responded to this review, 28 May 2012
Imagine you own a B&B. Think of the worst possible guest you might have stay with you. A guest so bad that it is necessary to throw out the mattress and bedding when they leave. Are you imagining that person??????..................
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Dorset
Level Contributor
265 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
Reviewed 29 February 2012

Tracy, the owner, had phoned us earlier to confirm our arrival details and to remind us that in the quieter months, breakfast was not available. We were leaving our car with her, completely free of charge while we were away.
The farm, as others have said, was really close to the airport, but had no traffic or airport noise. The room was spotless, warm and comfortable, the ensuite immaculate with a fabulous shower. The tea-tay and luxury biscuits were most welcome and the free wifi a pleasant surprise. The fact that Hailstones Farm is popular with the Bristol Airport pilots is a good recommendation.
Tracy suggested a local pub for our evening meal and a taxi service for airport pickup and drop-off. The Plough at Wrington was amazing -and deserving of a special mention. Streets Ahead taxis were prompt, courteous, helpful and collected us after our holiday, where we were reunited our car. Hailstones Farm was just perfect in all respects and will now be our firm choice for Bristol Airport accommodation.

Room Tip: If you're desperate for WiFi, mention it, as some rooms have a stronger signal than others.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank beachbuddy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuscany, Italy
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 February 2012

After reading many of the reviews of the accommodation round about Bristol airport we decided to stay at Hailstones. We had an early flight the next day and were coming from the border with Wales. We had a call in the afternoon to confirm our stay and were given all the information from a lovely lady about how to find Hailstones. I had also had a previous conversation with a gentleman about the booking and he too gave us all the travel information that we needed. When we arrived we were shown to the room by the lady I had spoken to on the phone, who was lovely. The room was spotlessly clean, warm, very comfortable bed and had a tea and coffee tray and television. We couldn't believe how quiet it was considering we were so close to the airport. As previous reviewers have said, if you are looking for an excellent overnight stay close to Bristol airport, look no further, this is excellent in every way.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tiglio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2011

My partner and I chose to stay as many others have due to an early flight from bristol airport.
I had made the desicion that we were not to stay in a national chain hotel like we normally do as I wanted to try something 'local'.
Well you can't as for much more.
Setting: Fantastic and brilliant location.
Rooms: clean, tidy and the uneven walls of the centuries old farm building gave it some amazing character.
Staff: Service of the highest value. Spoke with the gentleman for half an hour when booking and was told all the information we ever would need, spoke with the lady to confirm our arrival etc and were made more than welcome once more.
Added bonus: car parking!

If you are looking to stay for bristol airport, look no further. Reasonbly priced with a faultless location, 10/10 in my book, will definately reccommend and also book again!

Constructive criticism: My partner and I arrived later in the evening and felt that although the lighting in the car park and on the front of the house was sufficient, a few solar lights in the grass on the path between the two would be pratical but also add to the wonderful charm, but please do not think this as a fault, merely a customer suggestion!

Hailstones Farm B&B = Affordable, charming and luxourious. Perfect!

Thank you.

  • Stayed November 2010
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgharps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
132 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 12 October 2011

First time I've flown out of Bristol Airport and as it was an early flight we looked around for accommodation nearby. Hailstones is great! Very comfortable rooms less than 10 minutes away. We left our car there and our bill for the night was definitely cheaper than two weeks of airport parking. No meals onsite (maybe they do breakfast, I don't know) but we got directions to a few decent places nearby. No shuttle, the local taxi services are very reasonable and know exactly where Hailstones is. It's a perfect overnight stay for the airport, but not for a holiday base.

  • Stayed August 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cirencester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2011

We recently spent the night and left our car here.A really lovely place which we will definitely use again whenever we go away.Very clean,warm,cosy and in a beautiful setting.Very helpful hosts.The shower certainly helps to wake you up for that early start after a nice cuppa in the room.Woul recomend to anyone thinking of using it.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank julie600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 October 2009

I recently stayed at the above B&B after several of my friends spoke very highly of it, in fact, they visit the B&B almost every month for business. The owners Tracy and Steve cannot do enough for you to make your stay perfect. It is in prefect surroundings among the cows and chickens, and only one mile from the airport (even though you would not think it was so close). I would recommend it to anyone that is looking for a comfortable place to stay and perfect hosts. Thanks for going that extra mile. From Harriett - sunny Plymouth.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank harriettNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hailstones Farm

Property: Hailstones Farm
Address: A38 Redhill, Redhill BS40 5TG, England
Region: United Kingdom > England > Somerset > Redhill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Redhill
Price Range (Based on Average Rates): £
Number of rooms: 6
Official Description (provided by the hotel):
Facilities: Luxury beds, a selection of rooms in private quarters, 4 newly fitted en-suites with power showers, continental breakfast included in the room rate (option to take away if you have an early start), full English on request between 8-9 am, tea & coffee, flat screen TV with Freeview, Wifi available, airport transfer service (£10 each way), free parking for up to 7 days (£2.50 per day thereafter). ... more   less 
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Also Known As:
Hailstones Farm Bristol Airport Hotel Redhill

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