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“Excellent spa break”

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Mercure Manchester Norton Grange Hotel and Spa
Ranked #3 of 6 Hotels in Rochdale
Morecambe, England
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent spa break”
Reviewed 23 February 2014 via mobile

Just returned from an overnight break with my best friend and we would both highly recommend. We booked the 'together revival break ' and upgraded to a bigger privilege twin with complimentary Nespresso and soft drinks and found this package to be excellent value for money. The facilities were fab and the food was delicious as was the presentation. We found the staff extremely friendly and helpful even there was a wedding and another function taking place, everyone was very attentive. The lovely Ryan pampered us in the treatment rooms and the whole experience was wonderful and we felt very 'privileged'. We will definitely be going back.

Stayed February 2014, travelled with friends
Helpful?
Thank KarenBantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 27 February 2014
Dear Guest
Thank you so much for your great review of the hotel. Its pleasing to get things so right on occasions, we do strive to please everyone during their stay which can sometimes be a challenge. Great to see you enjoyed it so much, I will pass on your comments to the rest of the team.

Kind regards
Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Manchester, United Kingdom
1 review
Reviewed 16 February 2014

I am a member of this club. Facilities good but front desk staff can be rude and obnoxious. The swimming pool is good, perfect temperature. This cannot be said of the hydro pool which can be on the cool side.

Stayed January 2014, travelled solo
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 20 February 2014
Dear Guest

Thank you for your comments. I will share these with Lynden the Leisure Club Manager and we will investigate the issues you faced on reception.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
Reviewed 9 February 2014 via mobile

Although I don't usually review hotels I felt that Norton Grange deserves better recognition. We checked in on the 1st for one night.

When we arrived the reception staff were lovely and asked if there was anything we needed. We had vouchers for the spa although we hadn't booked before we arrived (should definitely ring up and book straight away) luckily they had half an hour spare.

Room was a spacious double with tv, large bathroom and everything you could need. Bed was comfortable. No outside noise.

Spa and gym facilities were lovely. Pool, jacuzzi, steam room, sauna everything you could want.

However, our favourite part had to be dinner. We were greeted by Claire and taken to our table. Even though there was a few problems with our desserts she was so helpful and friendly, polite and professional about it. Brought our desserts out immediately and even offered to bring them up to our rooms. Even though there was a function going we felt very welcomed and valued and she definitely should be commended for her professionalism and courtesy.

Helpful?
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 20 February 2014
Dear Guest

Thanks for your recent review. It’s always nice to receive such great comments I will pass on your thoughts to the rest of the team.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 5 February 2014

My partner booked a night for us at the Norton Grange in january and after a day shopping in and around manchester we arrived for a relaxing evening . The staff on reception were very welcoming and greeted us in a polite and friendly manner and explained as there was a function on in the main restaurant we could book a table in the bar bistro at our lesiure . Our room was great! clean well appointed and what we would hope to expect. We spent a very nice evening in the bar having our meal and a few drinks generally feeling looked after and relaxed . The pair us slept very well in our massive bed and wandered down for breakfast being greeted with a "good morning " and a smile from all the staff around the building. Breakfast was perfect ! everything you could imagine or want and we both had our fill trying a little bit of everything. Checking out was as efficiant and pleasent as when we arrived and we left very happy with our stay .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kennethrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 6 February 2014
Dear Guest

Wow what a great review! I am pleased that you enjoyed your visit to Norton Grange and I will ensure your comments are passed onto the rest of the team.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oldham
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

Had to turn to Trip Advisor to write a review on just how special our day was for our wedding at The Mecure Manchester Norton Grange Hotel and Spa.From the first time that we arrived for a wedding fayre my husband and i were made to feel more than welcome and at ease. We were taken under the wing of one of the wedding co ordinators Kelly Cawley, (mentioning names as the es people made our wedding), nothing was to much trouble and with a long run until the big day , no number of emails or frantic phone calls were to much trouble The tasting took place for the menu a few months before the event, we didnt feel the meal was up to scratch, we made the nessecary people aware, and BOY DID THEY GET IT RIGHT ON THE NIGHT!!The big day approached and we were introduced to Joanne the duty manager who on the day would take care of our every need, a very friendly person who i was sure would do everything need to make everything run smoothly for our guest( And thats exactly what she did.) A fabulous event enjoyed by all, rooms including the bridal suite beautifully clean and tidy, staff couldnt do enough for us or any of our wedding party. Breakfast wonderfulfor all the guest who stayed after the wedding We would recommend this hotel to any one, we have been to may hotels and resturants and we havent found nicer staff or better attention to detail for a day so important. So many compliments from guest and friends to say a fantastic day.Thanks Norton Grange and all your staff for everything.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emma r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 6 February 2014
Dear Guest

First of all congratulations on your wedding, I trust all is going well. Thank you for your great comments I will pass them on to all the staff involved, look forward in seeing you back at the hotel for your anniversary celebrations!

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
Level 6 Contributor
179 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 1 February 2014

I enjoyed my stay. I arrived about 3:30 pm & didn't have to leave until after 9am in the morning, so for a business trip, it was unusually relaxed.
The atmosphere in the bar was good and we ate in the bar too.
The menu was identical to that of another Mercure Hotel I stayed in a few weeks earlier, so I'm guessing that the local chef doesn't have much of a say, but the food was VERY good despite that, Breakfast was also good, although I didn't find the bread till it was too late!
My main issue was with the lack of cleanliness in the bedroom. See the photos! Vacuuming could be done better. The sheets could have been cleaner.
The other thing I noticed immediately on walking into the bedroom corridor, was the smell of the drains. I ran water down my shower, bath and sink and closed the plug holes where possible. Not a total solution, but it stopped the smell a bit. Next morning the smell had built up during the night. This is something that frequent disinfectant down each plug hole would cure - along with regular plunging.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesDeans86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 6 February 2014
Dear Guest

Thank you for your comments regarding your recent stay with us. It’s pleasing to note that you enjoyed the majority of your stay and food. Your comments have been taken on board regarding the poor standard of cleaning in the room; I have spoken with my housekeeping company to address these issues.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Property: Mercure Manchester Norton Grange Hotel and Spa
Address: Norton Grange Hotel Manchester Road, Rochdale OL11 2XZ, England
Region: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Rochdale
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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