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“Definately recommend :-)”

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Mercure Manchester Norton Grange Hotel and Spa
Ranked #3 of 6 Hotels in Rochdale
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Definately recommend :-)”
5 of 5 bubbles Reviewed 25 June 2014 via mobile

We were a group of six women going for a relaxing weekend.

We had the privilege rooms - I would highly recommend. Rooms were lovely - robes and slippers on the bed ready for us.
Complimentary drinks and a coffee machine available.

We spent the afternoon in the spa - which was lovely and very clean. The hydro pool and several versions of saunas were totally relaxing.

For lunch we went for a walk and are away from the hotel - bit I wish we ate at the hotel now. As the evening meal was amazing. Presentation of food and Service was 100%. Restaurant manager could not have been any more accommodating.
Breakfast - classic full English with teas, coffees, pastries, fresh fruits plus extra items were available to order.

I would like to say a massive thank you to Nicola on reception - again very helpful with excellent customer service.

We will definately be returning!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helenh1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 30 June 2014
Dear guest,

Thank you for your feedback, its always nice to read such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel in the near future.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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965 reviews from our community

Traveller rating
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    72
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed 25 June 2014

Having spent the last two weeks at the Mercure Norton Grange myself and my colleagues have been extremely impressed with this hotel.

We have eaten here every night in the restaurant and without fail the staff have always been courteous, professional and attentive. Particular praise should be credited to staff members Lynne and Darren, who have gone above and beyond their roles, preparing lovely off the menu meals and providing an excellent attentive service.

The rooms are always clean and comfortable, with free wifi, and the reception staff are always more than happy to help with any issues. The rooms do not have a/c so can get a little warm but overall an excellent stay and looking forward to our further up and coming stays.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 30 June 2014
Dear guest,

Thank you for your feedback, its always nice to read such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel in the near future.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
4 of 5 bubbles Reviewed 21 June 2014

Came for a lovely dinner at this hotel, with the family.
was greeted kindly, and seated straight away,
dinner was superb, and our waiter, Ryan, was lovely; very friendly!
will certainly go down again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jonathon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 24 June 2014
Dear guest,

its always nice to read such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel in the near future.

Best regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littleborough
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 20 June 2014

We recently used this Hotel to put up a huge group of multi national people who were over for a sales event. The facilities are first class. The service we experienced was second to none everything we asked for was supplied without any problem including a private dining room with a TV for us to watch the World Cup Games.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dannyboy055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 24 June 2014
Dear Guest,

Thank you for taking the time to review the hotel, it’s always nice to hear great comments and I will pass on your thoughts to the rest of the team.

Best Regards,

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 17 June 2014

Good location on the outskirts of Rochdale, with easy access to the motorway network. Very friendly staff at reception. The room was fine, a little smaller than I would have preferred but fine for an overnight stay at that price (£84)

Service in the bar was mediocre. There were only a handful of people around at 9:30 pm but it was still painfully slow. My Gin and Tonic was initially served without Ice and Lemon. The bar staff seemed anxious to leave and were not empowered to make a decision about providing a sandwich in the bar a few minutes after the restaurant closing time. A polite request was greeted with a frosty 'You'll have to ask the manager about that, we close at 9:30"

The manager was subsequently spoken to and fortunately he made the right decision but typically English service, where customers are so often made to feel uncomfortable and the hotel is doing you a favour.

Breakfast was good value at £10 and was served in traditional buffet style as you would expect. Check out was smooth and efficient. All in all - this was an OK stay at a typical chain hotel.

Room Tip: Room 231 was some distance from reception, reasonable standard but a little cramped.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 24 June 2014
Dear Guest,

Thank you for your comments following on from your stay with us. It’s pleasing to see that you enjoyed your stay.

I will speak with the Restaurant & Bars Manager regarding the poor service you received during the evening at the Pickwick bar, as this is unacceptable.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

I have stayed here a few times now and must admit that the hotel is set back in beautiful surroundings overlooking lovely green fields.
The rooms are spacious and have everything you need for a peaceful stay, the beds are so comfy you can't help but have a good night sleep.
The spa is small but nice and clean.
The food in the hotel is lovely and well presented.
The staff are hard working and very polite. Preston so accommodating and will go over and above to help you, Ben Claire and Emily behind the bar fantastic customer service and very polite.

I would defiantly stay here again

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clairemac38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 24 June 2014
Dear guest,

Thank you for your feedback, its always nice to read such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel in the near future.

Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 June 2014

I came in late from work last night to enjoy a pint while the England game was on and the service from Elliot was great. Made me feel really welcome. Would certainly recommend people to use the hotel and certainly the bar area. Top job!!!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank CDW1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review, 24 June 2014
Dear guest,

Thank you for your feedback, its always nice to read such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel in the near future.


Kind regards

Damon Yoxall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Property: Mercure Manchester Norton Grange Hotel and Spa
Address: Norton Grange Hotel Manchester Road, Rochdale OL11 2XZ, England
Region: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Rochdale
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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