Have stayed at the Romford West Premier inn a number of times and always find the staff very helpful and positive, particulary Laura on reception. Rooms are good size, clean and have all you need for an short stay. One piece of advice - go a room on the car park side as there is a busy main road on the other side. Breakfast at the adjoining pub is a bit of a disappointment - nothing like the picture in the hotel. Lunch and dinner are better although be warned that bar menu contains items not sold in the Moby Dick.