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“Disgusting, arrogant manageress”

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Travelodge London Romford
Ranked #4 of 6 Hotels in Romford
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disgusting, arrogant manageress”
Reviewed 28 April 2014 via mobile

We booked this hotel as we have stayed here before & it was near to our family who we were visiting. About a week before we arrived we recieved an email saying there was decorating etc going on but noise would be minimal. We arrived at 4pm on 22nd April to be told that the boiler had broken the night before so we could stay but there would be no hot water, we could have a refund & find somewhere else ourselves or we could move to a different hotel. The manageress Kim said she rang me at 12 to tell me but she didnt it was 1.15pm & i didnt get the message because we were busy catching trains/ tubes etc from Manchester. She was most unhelpful & arrogant with an off handed manner & accused me of shouting when i didnt! We agreed to change to Barking hotel as there was nothing else we could do & when i asked for compensation she said we are paying your taxi to Barking!!! There was nothing to do in Barking town centre so every night we had to travel to Romford & back to go to the cinema, bowling etc. I will NEVER go to a Travellodge again & will not be recommending it to anyone. I am still waiting for a call from customer services who i contacted on Tuesday, poor service all round.

Stayed April 2014
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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English first
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Additional Information about Travelodge London Romford

Property: Travelodge London Romford
Address: St Edwards Way | Market Place, Romford RM1 3AB, England
Phone Number:
Region: United Kingdom > England > Greater London > Romford
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Romford
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge London Romford 2*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Ebookers and Travelodge Hotels Ltd so you can book your Travelodge London Romford reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Romford Central Hotel Romford
Travel Lodge Romford
Romford Travelodge
Romford Travel Lodge
Travelodge London Romford Essex

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