We booked this hotel as we have stayed here before & it was near to our family who we were visiting. About a week before we arrived we recieved an email saying there was decorating etc going on but noise would be minimal. We arrived at 4pm on 22nd April to be told that the boiler had broken the night before so we could stay but there would be no hot water, we could have a refund & find somewhere else ourselves or we could move to a different hotel. The manageress Kim said she rang me at 12 to tell me but she didnt it was 1.15pm & i didnt get the message because we were busy catching trains/ tubes etc from Manchester. She was most unhelpful & arrogant with an off handed manner & accused me of shouting when i didnt! We agreed to change to Barking hotel as there was nothing else we could do & when i asked for compensation she said we are paying your taxi to Barking!!! There was nothing to do in Barking town centre so every night we had to travel to Romford & back to go to the cinema, bowling etc. I will NEVER go to a Travellodge again & will not be recommending it to anyone. I am still waiting for a call from customer services who i contacted on Tuesday, poor service all round.
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- Also Known As:
- Travelodge Romford Central Hotel Romford
- Travel Lodge Romford
- Romford Travelodge
- Romford Travel Lodge
- Travelodge London Romford Essex