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“Excellent”

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Premier Inn Runcorn Hotel
Ranked #1 of 3 Hotels in Runcorn
Certificate of Excellence
Reviewed 25 September 2012

Stayed here for a business meeting locally. The staff were excellent both on check in and chack out the following morning. Two of the best staff I have experienced in any hotel. Very friendly and helpful. The morning member of staff was actually training someone when I was checking out and even she was also very happy and smiling. I just wished I had taken the time to make a note of their names. I stayed 24th Sept checked out 25th Rooms have been refurbished, very large and exceptionally clean. Loads of parking on site I have stayed at a lot of hotels on business and I have to say this is probably one of the best for customer service and cleanliness. The pub next door staff in there were great too only had a couple of drinks and no food but breakfast was very good whatever you wanted was there. If you have business anywhere near and are looking for a hotel this has to be your first choice or if you just want to have a couple of nights away near Warrington, Runcorn or nearby places why not try this one Odd number rooms are on the quiet side of hotel Even are on the motorway side if you are a light sleeper

Room Tip: odd number rooms are on the quieter side if you are a light sleeper
  • Stayed: September 2012, travelled on business
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Thank golfer45Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 - 339 of 395 reviews

Reviewed 20 August 2012

Staff exceptionally helpful and friendly. Our room was opposite a main busy road but the noise was at a minimum and did not interrupt our sleep. Spotlessly clean room with crispy white bed linen. Excellent value family breakfast with tasty food but a tad cold on arrival.

  • Stayed: August 2012, travelled with family
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Thank Miki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

The rooms are very clean and spacious. there is plenty of on site parking and would recommend this Premier Inn to anybody. I would advise booking a table for dinner if staying on a friday or saturday evening as it can become busy in the restaurant. The staff are excellent nd very helpful.

Room Tip: "Rooms on the south side are quieter"
  • Stayed: August 2012, travelled with family
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Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

Good location, clean rooms and comfortable beds. Good breakfast. Helpful staff. Restaurant is generally good although very often some meals have been sold out. As we are vegetarians, this can be a problem as not tomany vegetarian options on the menu to start with. Would like to see a larger vegetarian selection.

  • Stayed: August 2012, travelled with family
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Thank Jean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

Very friendly and helpfull staff, great with the kids, clean and comfortable rooms, great food at the pub next door (we chose the meal deal and felt we got very good value for money). Excellent location for zoo,blue planet and cheshire oaks shopping.

Room Tip: Ask for rooms overlooking car park on first floor to avoid noise from road.
  • Stayed: August 2012, travelled with family
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Thank L246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

The rooms are very clean and spacious. there is plenty of on site parking and would recommend this Premier Inn to anybody. We have used this hotel before and is close enough to visit Chester Zoo. I would advise booking a table for dinner if staying on a friday or saturday evening as it can become busy in the restaurant. There is slight noise from the dual carriageway behind the hotel but nothing that you will lose sleep over.

  • Stayed: August 2012, travelled as a couple
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Thank NicS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

The hotel was lovely- clean and comfortable and very friendly. This was our first experience of staying with Premier Inn and we were impressed. They are clued up for stays with kids. HOWEVER- the noise from the nearby road is appalling and really marred our stay. It gave us difficulty getting to sleep and then staying asleep. We wouldnt stay at this hotel again because of that.

Room Tip: Ask for a room away from the road!
  • Stayed: July 2012, travelled with family
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Thank bigsize9foot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Social Media at Premier Inn Runcorn Hotel, responded to this reviewResponded 25 July 2012

Thank you for your review.

We are very pleased that our team at the hotel could provide assistance, and ensured that you were well looked after.

It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. At Premier Inn it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion we failed to do this.

On receipt of your details I will look into this matter further.

Thank you once again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Runcorn Hotel

Address: Chester Road | Preston Brook, Runcorn WA7 3BA, England
Region: United Kingdom > England > Cheshire > Runcorn
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Runcorn
Price Range: £43 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Runcorn Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
A few miles from Runcorn, Aintree and Chester, and on the doorstep of the annual Creamfields festival ... more   less 
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Also Known As:
Premier Inn Runcorn Hotel Runcorn
Premier Inn Runcorn Hotel Cheshire

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