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“Our Wedding Day 6th July 2013”

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Runcorn, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Our Wedding Day 6th July 2013”
Reviewed 18 September 2013

We celebrated our Wedding on July 6th 2013 at the Holiday Inn Runcorn ceremony, wedding breakfast 100 guests and evening do 200 guests. We highly recommend Sally Jones the Holiday Inn Wedding Coordinator she was truly outstanding a cool, calm and collected lady who made sure every detail was perfect. Sally ensured everything was in place ready for the big day nothing was too much trouble and she catered and tailored the wedding to our specifications. Having 14 bridesmaids Sally also managed to provide an additional room for hair and make up this enabled 'Eye Candy' from Liverpool to set up the salon. The ceremony was perfect and the room dressed beautifully (thank you Richard) Audrey was on hand for the big day to offer her full support she coordination the day to day running, friends and family. Audrey was very calm and assertive (thank you Audrey fantastic leadership skills). The meal was lovely, being a vegetarian I had the choice of choosing my own meal and it was delicious. Sally managed to attend our wedding ceremony even though it was her day off, this truly shows her commitment to her job and the professional relationship she builds with customers 'newly weds'. Sally went above and beyond the call of duty, it was so very kind of her and made our day feel more special. We can't thank you enough Sally for everything you did for us, considering you only had 12 weeks to put everything together it was absolutely magnificent. You are a credit/asset to the Holiday Inn and we both valued your knowledge, expertise and hard work. Each visit we had you made us so very welcome and I would recommend you Sally to every new bride and/or groom they would not be disappointed. I didn't manage to note all staff names but if you helped or contributed to the day in any way thank you. Top Marks Holiday Inn but that's thanks to Sally xxx

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvonne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 4 October 2013
Dear yvonne s
Thank you for taking the time to write your review regarding your recent Wedding here at the Holiday Inn Runcorn.
I am delighted to hear that you have such praise for Sally Jones and I know that she too will also be thrilled to hear such feedback. Your compliments regarding Richard and Audrey’s support throughout the day will also be passed on, along with the comments regarding all staff who assisted yourself and your wedding party on your special day.
We appreciate you taking the time to pay compliment regarding your experience with us and wish you all the happiness for your future together.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
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UK
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 September 2013 via mobile

I recently stayed here with work- if I had of being paying for this myself I would have left and went somewhere else but this wasn't a option. Check in was great and quick- there was a number of people in our party so some delay but no more than expected. This hotel is huge so rooms where a bit of a trek over the bridge to get to them. We where all spread over a number of floors/ wings so we arranged to meet in the lobby for dinner.
Dinner in the hotel there was a couple of options- a buffet which looked anything but fresh that was sitting unprotected ( no sneeze guard etc ) in the bar or restaurant menu. Having ordered off the menu the food came down- this was ex frozen reformed food which was disappointing.
We all had issues with the cleanliness of the bedrooms- my room was on first floor. It looked ok on first impressions -room was small but adequate. I opened the wardrobe to put my bag inside and there was a jumper sitting folded on the shelf! And tags off other clothes left lying in the corner! I know other members of our group had dirty pillows and toes in the bathroom( not the same room)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skicrazyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 16 September 2013
Dear skicrazyUk,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that you were disappointed with the food offered during your stay and that there where cleanliness issues with regards to your bedroom. I have passed your comments onto the relevant Heads of Department for further investigation and I once again would like to thank you for your feedback as without guest feedback it would be impossible to improve, which is something we are continually striving to do.
I do hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, U.K.
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 September 2013 via mobile

Stayed here for 2 nights and found it to be just what we'd expect from a hotel with the added benefit of gym, sauna, pool and jacuzzi. We ordered a meal in the restaurant but the service was very slow, maybe chef needs assistance? Would use again and recommend to family or friends.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlisle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 16 September 2013
Dear Carlisle2,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am delighted to read that you found the hotel to be just what you expected with the added bonus of the leisure club.
I am sorry that you found the service in the Restaurant to be slow, your comments have been passed onto the Head Chef for investigation.
I do hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rhyl, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 September 2013

My wife and I have stayed at this hotel on about half a dozen occasions and last night was again an extremely enjoyable stay. We booked dinner, bed and breakfast for a VERY reasonable price and the service and standard of food and room was excellent. The staff at this hotel are amongst the most efficient and pleasant I have met.
We now look forward to our second New Year's Eve celebration here on the run. Thanks to everyone at this Holiday Inn.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidEllis13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 9 September 2013
Dear DavidEllis13,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am delighted to read that you are a returning guest and that you have had yet another enjoyable stay. Your compliments regarding the staff being amongst the most efficient and pleasant are very kind and I know that they will be extremely proud when they are passed on at their next de-brief.
We look forward to welcoming you back to your second New Years Celebrations with us and hope you have an even more enjoyable visit.
Kind Regards
Jonathan Huglin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 September 2013

My Wife and I had a weekend at the Holiday Inn and found it to be a very comfortable hotel to stay in, The staff were very friendly and efficient. We had a drink in the bar and had a meal at the restaurant both the service was very good as was the food.
We would recommend staying at this hotel

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wiggy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 9 September 2013
Dear wiggy1011,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am delighted to read that yourself and your wife found the hotel to be comfortable with friendly and efficient staff.
We appreciate you taking the time to pay compliment regarding your stay here and your comments will be passed on to the team.
I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
portsmouth
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 August 2013

Me and my boyfriend stayed here over the Creamfeilds weekend.
Reception was very friendly and helpful and ordered a taxi for us to the festival! (however you can walk it in an hour).
We were allowed to check in early which was very kind.
The place was lovely and clean and our room was spacious with a large tv, hairdryer, hugeeeee window, sofa and clean bathroom.
Considering there were other festival goers there the staff where very facilitating and welcomed us in with a smile at 4am! Despite people going in and out late at night, the rooms and corridors were very quiet and there was respect for other guests.
I would recommend this hotel to everyone!!!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MimiPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 2 September 2013
Dear MimiPortsmouth,
Thank you for taking the time to complete our guest comment card regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to read that you found the Reception staff friendly and helpful and the hotel to be lovely and clean.
We appreciate you taking the time to pay compliment regarding your stay here, your comments will be passed onto our team.
I hope to welcome you back in the near future (maybe Creamfields 2014).
Kind Regards
Jonathan Huglin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ossett, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2013

Stayed at this hotel many times over the last 25 years with my family, now it`s just me and my wife. One thing that that's constant is the really fantastic staff who work there. Food, drink, rooms always excellent

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stewart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonathan_huglin, General Manager at Holiday Inn Runcorn, responded to this review, 28 August 2013
Dear Stewart R,
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to read that you have been staying at the hotel for the past 25 years and find the staff to be fantastic with food, rooms and drink to always be excellent.
We appreciate you taking the time to pay compliment regarding your stay here and I hope to welcome you back in the near future.
Kind Regards
Jonathan Huglin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Runcorn

Property: Holiday Inn Runcorn
Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Region: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn
Holiday Inn Runcorn Cheshire

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