As a an IHG Platinum Ambassador I spent a great deal of time in Holiday Inns and can honestly say this us the one with the most inconsistent levels of service.
I stay at this hotel when I have meetings in Chester and the level of service varies from excellent to non-existent.
I arrived on late on the evening of 17th June to find the reception unmanned (I'd just driven in excess of 200 miles). Upon the arrival of the receptionist I was directed to my room which should have been a double but which was actually a twin. I was too tired to ask for a different room so went to my (single) bed.
The next morning the service couldn't have been so different if they'd tried - excellent customer service with the offer of a free coffee, staff at reception and an efficient check-out.
Why the massive difference in service?
- Official Description (provided by the hotel):
- The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more less
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- Also Known As:
- Holiday Inn Runcorn Hotel Runcorn
- Runcorn Holiday Inn
- Holiday Inn Runcorn Cheshire