We have visited here three times previously.The last time the hotel had undergone a refit and looked in good shape.Sadly it has slipped back and the detail is missing in the rooms,things that should be easy to achieve are missing and there is a lack of checking details from Managers or Supervisors.
There are positives - The bed is comfy and we got a good nights sleep,the staff were pleasant and welcoming and the breakfast was very good,from the quality to the service.
The problems are with the rooms - the decor is good but in our room -
1. The furniture is looking shabby and worn out - the wardrobe doors dont close properly,no one has bothered fixing it to the wall so it could topple.
The top of the bedside tables are marked because no one had the foresight to place a glass cover on top ( or provide coasters) to stop marking.
2.The ceiling paper is peeling.
3.The bathroom was dirty,the extractor fan was not working,fitted the wrong way round and hanging off the wall,tiles around the bath were loose,part of the tap is missing & the basin dosent drain away.The towell rail is coming off the wall.
4. No soap ( a bottle of generic "Hair and Body" was is provided - Very lazy !
5. Cheap plastic beakers for water.
I would accept 4 & 5 if I was paying £29 a night in a travelodge !! not in a "Hotel" charging £75.
In an old building you accept that there are more maintenance issues and quirky things to deal with, but all I have listed are problems that should be picked up by daily checking.So it is not acceptable to use the "age of a place" as a reason for failing to address them.
The Manager of the Kings Arms needs to ask him/herself if they would accept these standards. If "Yes", well you're in the wrong job.
I have rated the hotel "Average" This is because the breakfast and the comfy bed saved it from being "Poor"
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- Also Known As:
- King's Arms Hotel Westerham, Kent