We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“our second time, and it was brilliant”
Review of Sol Cayo Coco

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Sol Cayo Coco
Ranked #3 of 12 Hotels in Cayo Coco
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“our second time, and it was brilliant”
Reviewed 30 May 2012

we returned and stayed from 3-19 May, the weather was great, blue skies and red hot every day, we had one little shower that lasted about 10 minutes, as soon as we arrived all the staff remembered us, and made us really welcome, we got a gorgeous room, with sea views, it was all newly fitted out, and spotless, we was left a bottle of rum in the room because we were return visitors too. It was quiet the first week only half full, the second week was slightly busier, with some annoying argentinians, that decided to take over everything, and shout very loud to staff with no manners to get what they wanted!!but apart from that it was good, the food was o.k, plenty of choice, we also visited the Tryp one day, and had lunch there, it was very good, so you can eat at the two other hotels if you feel like a change. Elvis the waiter gave us fantastic service everyday with a smile, and nothing was too much trouble. Mexico the chef at the beach grill, cooked some lovely food at lunch times for us, sqid, and fresh fish, with freshly chopped salads. The beach was cleaned every day, the gardeners, worked hard 'Cloudio' always busy and friendly. We made lots of new friends, we had loads of fun and never stopped laughing, can't wait to return next year for are friends wedding.xxx

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dawnie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
solcayococo, General Manager at Sol Cayo Coco, responded to this review, 6 June 2012
Dear Guest,
We are glad to know that you enjoyed our hotel in your 2nd visit. Your opinion is very important for us. Thank you for your preference and recommend our hotel. I am happy to know that you would like to come back in the future in a big friends group.
Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,196 reviews from our community

Traveller rating
    1,853
    1,393
    556
    242
    152
See reviews for
1,274
1,724
131
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (841)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kitchener, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 May 2012

Service - great service every were we went. Room service left us few thank you notes or waitresses gave us cuban souvenirs for all the small things we brought - cloths, make up, shoes, toys, school supplies. Check-in was simple and quick. If you do not like your room, ask the receptionst to give you some other options.

Location - 15 min from airport, great beach, you can go for a walk or run for miles. You can find palm trees and take beautiful pictures. Great snorkling. We found starfishes on the beach every day. If you find them remember to make a wish and throw them back to the ocean.
Great pool and lots of chairs to pick.

Rooms - clean and specious. We stayed in 2418. Quiet and great view, but not too close to the pool or dinning, that was our choice. Rooms not modern but you just sleep there.

Food - the best pizza we ever had. Buffet offers some repetitions but fish was always a good choice, omlets, fruits juices and of course bannanas in rum ( too bad that not every day ).

Horseback riding only 10 cuban $ for an hour

If the weather is not too great you can ask at the recption for a travel pass to two other hotels. You will take a double deck buss just for 5 cuban $. You can also to take the buss to the most beautiful Pilar beach and do not pay 45$ as the travel agents will offer to you.

Great entertainment. Amaizing dancers and lots of different activities to choose from.

Thank you one more time to all the staff to make our trip great experience even the weather was not the greatest. We learned to not to travel to Cuba in May, September or October - too many rainy days.

Room Tip: If the weather is not too great you can ask at the recption for a travel pass to two other hotels...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Aniutka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
solcayococo, General Manager at Sol Cayo Coco, responded to this review, 6 June 2012
Dear Guest,
Thank you for taking the time to post your feedback. We would really appreciate if you give us the opportunity to welcome you once more in a short future. Please, do not hesitate to contact us for any help you might need.
Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 May 2012

Been back a week from our third visit to the Sol on Cayo Coco. Every year there have been improvements. The main one this year has to be the new beach bar. It's a fantastic place to chill and enjoy a cocktail. Have to give Yoel who works in there a big mention as he's an utter star. We used to go in and ask him to make us a surprise and over the course of the two weeks i think we tried every cocktail going in every colour imaginable. Food at this hotel has always been good but was even better this year due to the arrival of a new chef with lots of new ideas. Even the most fussy of eaters wouldn't go hungry here. The location of this hotel is superb set on a beautiful beach which has been much improved since last year with the benefit of a beach with more shallow waters just around the corner. The rooms are fine and kept spotlessly clean. Thanks to our maid Taymi. The main thing about this hotel is the staff who are more like friends and they all recognise returning customers which is remarkable considering the turnover they have. Have to give a huge mention to Alex, Saul and Deon in the lobby bar who knew our order without us having to say anything and always made sure we were never without. Duane in the Cuban bar in the reception area makes the best Dacquiri in the world too . Also thanks to Blanca, Gladys, Yulka and Jessica in the buffet. Gladys, your smoothies rule :) We were also glad we had the chance to catch up with our friend Daniel, one of the gardeners, before we left and Toqui on entertainment staff who is off work with a broken wrist. Hope it's much improved and you're soon back doing what you do best. Sorry if i've missed anyone out with the mentions. All the staff here are great and cannot do enough for you. The only bad comment i have to make is that the holiday went way too fast! Feels like we have been back forever already. I am positive that we will be back very soon :)

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Karen_Barrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
solcayococo, General Manager at Sol Cayo Coco, responded to this review, 6 June 2012
Dear Guest,
We are very happy that you enjoyed our hotel in your 3rd time.
Please do not hesitate to contact me once you decide to come again,we hope we will have the pleasure of welcoming you back soon.
Kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nova Scotia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 May 2012

We visited the Sol Cayo Coco in 2011 and were so pleased with the staff and the service that we returned in 2012. Nice to have such warm greetings - we felt like old friends. The staff were/are excellent. One can expect that a buffet offers some repetition but the food was always well presented and there were several grill stations where you could have food cooked exactly to order. My only complaint was the lack of Internet access - only one station available for the 2 weeks we were there. Thanks to all our wonderful friends; we hope to see you again!

Room Tip: We had a room looking out over the mini golf and really enjoyed the sound of the waves at night!
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank NovaScotiaTollerlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
solcayococo, General Manager at Sol Cayo Coco, responded to this review, 6 June 2012
Dear Guest,
I would like to thank you for your loyalty to our Resort and for taking the time to bring to our attention the problems you experienced in the quality of the internet service. We analysed with the person in charge of the company that provides us with this service
We hope we will have the pleasure of welcoming you back soon.
Kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 May 2012 via mobile

Travelled with a group of 23 (aged 2-70) from may 12th to 19th (got married may 16)
We had a great time. We met many great people from those who worked there to all the people giving us a standing ovation on our day.

Now to the black and white.....
Pros
ALL THE WORKERS
The other guests
Food (even if you hated what was on the buffet you could get fresh fish, beef, chicken, lamb, pasta even stir fry which was great)
THE BEACH nicest beach I've seen in a long time and it was tractor groomed every morning at 730.
The AC in the rooms(even tho I couldn't regulate it, it still did the job)
The 'iced cap with booze' best drink ever (Ron Collins or Ron Alexander can't remember lol)
DIANELYS she's the customer rep, she's the best. Just be nice.
The pool was as deep as you wanted it to be depending on where you stood.
The pool bar. Never a line, always great service.

Cons
The bed wasn't great (I slept because I drank but when I woke it didn't feel like a good sleep)
Room 2424 was far to out of the way, so don't get that room. (if you don't want ocean view room 2111 is what you want, closest to the beach and the pool and the bar.)
Some nights food after 2am was impossible to find (we complained about it and the next night they were cooking for us till 5am)

All in all it was a great time and I/we will be returning to the sol Cayo coco.

To everyone who made our day great, thank you. To all who saw our wedding, thanks for the support. To all our new friends in Cuba, Germany, Argentina, Canada, and England it was great to get to know you and we can't wait until our paths cross again.

Ps Dan the pilot and his wife Janet we need your email address (hopefully you see this)

Stayed May 2012, travelled with friends
Helpful?
8 Thank Danomac16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guernsey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2012

I stayed at the Sol Cayo Coco from 3 to 17 May.

The flight with Thomas Cook was fine. A big improvement on the food.

Check-in was simple and quick, into my room in around 10 minutes.

Rooms
The rooms are basic got have all you need.

Food and drink.
The buffet was the only place I went to in the evenings. The food was very good with a lot of variety. The was a large salad bar, cooked meats, cheese, a pasta and pizza station, plus a grill where there was pork, chicken, beef, fish and shell fish. There was also cakes and ice-cream.

Lunch was either buffet, pool or beach bar. The pool and beach bar did the usual bergers, hotdogs, pizza and sandwich.

Bars
The main lobby bar was large with lots of seating, the bar staff work every hard and there was never a long wait.
The cocktail bar is a must.
The beach bar is great for an afternoon drink while at the beach.

Swimming pool
The swimming pool was fine if not a little small.

Beaches
The beaches are the best I have seen in quite a while. Do check out the one to the left as look through the hotel.

The hotel was at about 50% capacity while I was there. Not so sure if it was full.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Darin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
solcayococo, General Manager at Sol Cayo Coco, responded to this review, 6 June 2012
Dear Guest,
It was very nice to find your comments here. We are very pleased knowing that our staff and facilities made you feel satisfied. Thank you very much for your opinions. Hope to see you here once again.
Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 May 2012 via mobile

Just returned from two weeks at the sol, we read a lot of reviews before we went, and hard to know what to believe until visiting in person...

However we stayed from 3-17 may 2012 and cannot believe the complete and utter lies I have just read from ''YCsince1972'' and ''tanyamaya'' who were both at the hotel at the same time as us, rats and cockroaches? Untidy messy pool area? Faulty aircon in room? Staff on mobile phones ? Sewage water in the sea? Cannot leave belongings on beach without being stolen? Staff stealing from rooms to survive? Ala carte restaurant worse then buffet? Food in buffet repetitive ?

The hotel grounds were immaculate, with gardeners always working hard and the pool was clean and never over crowded plenty of Loungers to choose from.

There was nothing wrong with our room, aircon was lovely and cold, and Shower worked perfect, good view of beach, maids came everyday and changed sheets and supplied clean towels and fresh bottle of water. At the end of the day if your room was facing noisy stage and had faults I'm sure the staff at reception would have been happy to change rooms ( bearing in mind hotel was half empty).

Buffet was fine, fresh made omelettes and smoothies for breakfast, pasta, fish, chicken stir frys were great, and as soon as you take a seat the waitresses are at your table pouring cold water, it's only repetitive if you have the same everyday. I had salmon mousse starter and fillet steak in ala carte restaurant which was great ( the waitress was over like a shot to top our wine up without even asking).

Lovely beach on left of hotel , even if it's windy and choppy at main beach it's allways calm and quite at other beach, and we left our sunglasses and my girlfriend left her handbag there for hours which never got touched.

All the staff were very friendly always saying hola and 'Yoel' from Beach Bar does the best Piña coladas !!

Overall we had a great time at the Sol, no real complaints at all , Weather was great with only 1 light shower in two weeks.
I know everyone has different opinions but annoying to read such LIES when we were there at the same week as people who were moaning.....

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Pinacolada55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cayo Coco hotels
6.4 mi away
Memories Caribe Beach Resort
6.7 mi away
Hotel Playa Coco
Hotel Playa Coco
#10 of 12 in Cayo Coco
2,089 reviews
0.2 mi away
Melia Cayo Coco
Melia Cayo Coco
#1 of 12 in Cayo Coco
6,037 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Memories Flamenco Beach Resort
0.2 mi away
Melia Jardines del Rey
Melia Jardines del Rey
#9 of 12 in Cayo Coco
3,031 reviews
1.1 mi away
TRYP Cayo Coco
TRYP Cayo Coco
#7 of 12 in Cayo Coco
5,897 reviews
Show Prices
Show Prices
Show Prices

Been to Sol Cayo Coco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Cayo Coco

Property: Sol Cayo Coco
Address: Jardines del Rey | Ciego de Avila, 69410, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cayo Coco
#3 Top resorts Hotel in Cayo Coco
#3 Luxury Hotel in Cayo Coco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Cayo Coco 4*
Number of rooms: 270
Official Description (provided by the hotel):
A good standard property with an excellent beachfront location. Sol Cayo Coco is the only hotel with access to two different but equally charming beaches, situated amidst gardens and palm grove facing the sea and the white fine sand beach. The hotel is ideal for families with children, couples, honeymooners and weddings. This paradise is the perfect spot to combine great fun with fantastic relaxation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Melia, TripOnline SA, Traveltool, S.L.U., Travel Republic (UK), Holiday Gems, TravelUp, Evoline ltd and Cancelon so you can book your Sol Cayo Coco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sol Cayo Coco Hotel Cayo Coco
Sol Hotel Cayo Coco
Sol Cayo Coco Cuba

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing