As soon as you arrive the people cannot do enough for you.
Reception: was very helpful with any queries and spoke very good english
Room: good size room with two double beds, very clean and a big shower!
Complex: the hotel has quite large grounds with to unbelievable beaches also has tennis courts, I reccomend taking some snorkeling equipment as the stuff you borrow is poor
Food: food was great, good variety. I never tried the a la cart restaurant but heard great things, the snack bar beside the pool is great for if you want to stay besides the pool.
Staff: the rep told us in the introduction the people will make your holiday and did they! So friendly and hilarious I would go back next year just based on them! (Shout out to roly!) The manager is brilliant aswell personally welcomes everyome in the introduction and always see him around the hotel getting his hands dirty!
Customer services are extremely responsive the one fault was the maid in my stay but they rectified the problem straight away. The thomas cook rep Hector is the best rep we've had on a holiday very approachable and will help you have the best experience possible
Overall we had the best holiday to date the people we met on the way also helped this!
Me and my girlfriend will hopfully be returning next year!
Hope this helps,